I contracted with Houseworks to replace my three old fixed deck type Velux skylights. They were replaced in late October of 2024.
Unfortunately, the finished interior cosmetic result was unsatisfactory, and there was really nothing that Houseworks could offer to make it better.
The previous skylights had fit just fine. One of the new skylights could not properly fit in its finished well space. I was told the well opening appeared to be a little too short. Only two men worked from the rooftop to attempt to lay the window flush with the roof. The crew managed to install it anyway, to their credit, but the interior cosmetic result wasn’t what we paid for, with the loss of the border between the skylight window wood trim and the drywall. The defect was patched in an amateur fashion with a combination of spare scraps of metal flashing and caulk.
On later measuring, I verified that the well space was indeed 3/8 inch shorter than the other two well spaces, and therefore not quite long enough to allow the drywall lip into the window groove, and preventing a clean fit.
We were told by the owner that the company cannot know ahead of time all the issues they might have to deal with on a replacement installation. I understand that all remodel jobs run into unexpected circumstances.
However, if 3/8 of an inch makes that much difference to properly install the skylight, then I would have expected a supposedly expert and experienced skylight company like Houseworks to take the basic step of making absolutely sure that each well had adequate dimensions to allow the ordering and installation of one of the standard size skylights. In addition, I would expect the installers to always confirm that the window would fit the opening before attempting and struggling to install it.
The upfront discovery of a variance in one of the window well lengths would have allowed better planning. Knowing the well was short ahead of time could have made the company staff the installation with additional men under the ceiling to give a better chance of overcoming the dimension issue and successfully seat the window. The company could have informed me to consider the expense to enlarge the well to fit the standard size replacement window; order a different style skylight that could be custom fitted to the space; bear the cost to bring in a special team to address the cosmetic defect in the best possible manner; or be prepared to accept a substandard interior cosmetic result.
In regard to the roof itself, the company was able to reuse most of my old asphalt shingles, but not all of the ones that they removed. Fortunately I had a couple of left over unused original shingles to give them, otherwise they would have been short of shingles to finish the roof, and probably would have had trouble trying to match the old existing asphalt shingles. It occurred to me later that the estimator never had gone on the roof to check the condition, color, and style of the old shingles, or to ask if I had any left over shingles to try to match them if needed.
The installation team left without resealing the previous shingle nail holes, or resealing underneath the lower edge of the old shingles. The foreman did come back to seal the roof after I voiced my concern over my compromised roof. I can only wonder how many roofs were never resealed after reattaching the old asphalt shingles.
There were other issues related to safety, training, and supervision that eroded my confidence in this company as experienced and professional replacement skylight installers.
It makes me wonder what is the value of having a Signature Skylight Specialist designation on the Velux website.
The pictures show the wood trim drywall interface, and the circles highlight where a scrap of window flashing was used both on the window with the problem installation and one of the other windows in an effort to patch a drywall defect.