Holland Roofing Company, Inc.
- 8716 Elmore Rd, Anchorage, AK 99507
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
About the Business
What people say about “Holland Roofing Company, Inc.”?
Customer feedback on Holland Roofing is mixed, with a significant number of positive reviews praising their professionalism, quality of work, and responsiveness. Many customers noted the prompt communication and the detail-oriented approach of the staff, highlighting their ability to handle projects efficiently. However, there are notable criticisms regarding the responsiveness of their office staff, with some customers reporting poor communication and unprofessional behavior. These severe complaints about customer service overshadow the positive experiences, leading to a more cautious perception overall.
What Users Like The Most
- We were so impressed with their professionalism and quality of work that we were happy to have our entire roof replaced!
- They responded very quickly with a minimum estimate and said they would put me on the list.
- Great experience, new roof done fast with a great warranty, friendly office staff.
- Both jobs were of excellent craftsmanship. Highly recommend.
- Customer service was perfect. Lots of communication.
What Users Like The Least
- Holland calls me up and tells me they are really backed up like everyone else and the earliest they could book me would be October.
- The woman who answered the phone was so rude I thought she was making a joke.
- I even wished multiple times I had used a different company - they were that annoying.
- They never called with updates in the spring just to make sure we were still here and ready to go.
- I was met with a defensive attitude.
Recommended Reviews
We experienced extensive damage to our roof as a result of a fallen tree. Within hours Holland Roofing was able to enclose and make weather tight the damaged area. We were so impressed with their professionalism and quality of work that we were happy to have our entire roof replaced!
This is one of those companies we can recommend with complete confidence. How nice to know there is a business who truly does care about the client and does quality work.
We had some minor wind damage to our roof from the latest windstorms. I called over 10 roof repair shops in Anchorage and described the damage. The answers I got ranged from we only do new installs, we are booked for the year, the job is too small as described. I was walking through my neighborhood with my dogs and walked by Holland roofing so decided to send them an email. They responded very quickly with a minimum estimate and said they would put me on the list. The estimate seemed on the high side to me so I sent them a picture of the damage and gave them a call. They were friendly and justified the estimate which was sound. I was courteous and just explained I understand everything is expensive and everybody is busy but that we are neighbors and live right down the street. We reviewed the pictures of the damage and were able to come to a price agreement that worked for both of us knowing if there was damage I had missed then the estimate will go up. We waited less then 3 weeks and the team showed up, fixed the damage, and checked on the rest of the roof for us to make sure there was not anymore damage. Customer service is hard to come by in Anchorage and I think it has to do with both sides being frustrated. 1 polite conversation and understanding from both sides goes along way. Holland roofing is very professional and courteous. I will use them for any future roofing problems I have and would recommend them to everyone.
Thank you Holland Roofing!
So after the windstorm last winter, I get some roof damage and literally have to spend the next several months even finding someone to return my call. Holland calls me up and tells me they are really backed up like everyone else and the earliest they could book me would be October. Having been looking for months for anyone, I tell them I'll take it. They then tell me I'll have an estimate in a couple weeks which i accept and assume will be close to the insurance estimate. They call me back today (1 1/2 months later) telling me they can't come out.
They claim it's a misunderstanding. I don't think it's that simple.
137 locals recently requested a quote
- 8716 Elmore Rd, Anchorage, AK 99507
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
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