- 33755 9th Ave S, Federal Way, WA 98003
- Residential Roofing
- 24/7 Emergency Repairs
- Warranties Offered
- Metal Roof
- Slate Roof
At Gutter Helmet by Lednor Home Solutions, we pride ourselves on our technical expertise and versatility in managing both residential and commercial projects. Based in Federal Way, Washington, we specialize in a range of services including roof inspections, waterproofing, gutter repairs, and leak repairs. Our well-coordinated team is dedicated to delivering durable, high-quality results that provide long-term value for our clients. We understand the complexities involved in each project, which is why we emphasize organization and attention to detail throughout the process.
Our commitment to consistency ensures that every job is completed thoroughly, allowing us to tackle even the most intricate challenges with confidence. Serving the Seattle-Tacoma area and beyond, we are here to support your needs with reliable solutions that stand the test of time.
Customer feedback regarding Gutter Helmet is mixed, with a significant number of reviews expressing dissatisfaction with customer service and communication. Many customers report difficulties in getting warranty service, with some stating that their lifetime warranty was not honored and that they were unexpectedly charged for services that were supposed to be free. While there are positive experiences highlighting professional installation and effective products, the recurring issues with responsiveness and service fulfillment overshadow these positives. The delivery of promised services and follow-through on appointments appear to be major pain points for many customers.
- The installation was handled very professionally.
- Job went well, very professional, friendly two-man team, answered all my questions.
- Setting up an appointment for a project estimate was quick and easy.
- We love the fact we never have to clean junk out of the gutters, so they work as advertised.
- The product worked so well that when we could afford to finish the job, we did.
- They will not honor your 'lifetime' warranty.
- I called and got charged $50 for scheduling my warranty appointment.
- Don't expect them to honor your warranty.
- We were told there would now be a $50 fee for service calls.
- They promised to return soon and never showed up.

We live in Washington State. We had Gutter Helmet installed on her home shortly after our roof was redone in 2006. Since then the product basically worked, they came out annually and did a cleanout for us, they did some other repairs when we needed it. We were satisfied. This year, 2024, we needed to have our roof replaced by Guardian Roofing. We had to have the gutter helmet removed before we could have the roof replaced. After 2 or 3 falls, they got back to us, provided a quote, a contract to do the down-and-up replacement for this, $940 with $400 up front, and the GH product was taken down and stored on our property. No problem. We had contracted with Guardian Roofing for the new roof, and they did fantastic work on the roof and chimney repairs. After that was done, I placed several calls to Ledner Homes/Gutter Helmet to get the covers back on our gutters. After 6 to 8 calls to Ledner Homes to ask them to come out to do this, always forwarded to a recording that said "all of our customer service agents are busy ... leave a message", with no results, I left a last message that I did not want these put back up, I lost faith in their company. Shortly afterwards we got a call from Maryland, which is the home office for Ledner Homes, I think. We explained we didn't want them on our roof again, we would like to void the contract to put the covers back up. On the phone they agreed to void the contract with no additional $$ charge, discontinue us as a client, and they would put that in writing. We've been waiting since October 2nd to get that in writing. Maybe that doesn't seem long to you, but we had the roof done almost a month ago and their customer service is always "busy ... leave a message". Up to about 12 calls now to customer service, received two call backs during this time, product still sitting in our backyard. Think of this if you are considering gutter helmet or alternatives. Tired of spell checking, hope I get a call back.
Update, next day, Oct 10, 2024: I received an email from Mike Bell, National Op Mgr,, Lednor Homes/Gutter Helmet, Maryland offices. He changed the contact (sic) [contract] to the amount paid and "our file has been noted as do not service." I hope that means closed and no longer active. That is what it means to me.
I am sorry that it took a poor review to bring the issues to their attention, and I have to assume that is the fact because it took one day for a response vs. many phone calls and unanswered messages to the Washington State Customer Service phone line. I feel the full Gutter Experience was good, from install to removal, and the current field personnel, including Tim Kowes, are good, hard workers who do their jobs well. Thank you Tim for your help. it was just so difficult to reach their office "live" to finish this job. Now all better. Thank you, Mike. Added a star, now 3*.

THEY WILL NOT HONOR YOUR “LIFETIME” WARRANTY
Took me WEEKS of calling and leaving voicemails for someone to get back to me to schedule an annual cleaning. They took another few WEEKS to confirm an appointment date.
They only give an appointment day, not time. So I stayed home all day waiting for them to show up, NO ONE SHOWED UP, no call, no text update. Now it is back to leaving voicemails for who knows how long.
DONT GO WITH GUTTER HELMET unless you want to deal with this for your annual maintenance EVERY SINGLE YEAR. They also had the nerve to tell me that there is a fee for the annual service, when it was advertised as free on their “lifetime warranty”. Who knows what they will change in the future

I called and got charged $50 for scheduling my warranty appointment (which has been free since we got Gutter Helmet). The agent asked me to wait for 3 weeks for call-back. Ok I waited 4 weeks and NO ONE CALLED!
Then I called for another week trying to get my appointment set up. NO ONE ANSWERED! (the service or scheduling department)
I finally received a message saying that my appointment was set. YET WHEN THE DAY CAME, NO ONE SHOWED UP! I started to call again and every agent I talked to forwarded me to a voicemail. Yes, there were customer care people calling back, but they all told me they COULDN'T schedule appointment for me NOR can they help check why no one showed up on the appointment day. Everyone kept forwarding me to a voicemail.
That's how you do your business?!
We got our GH in 2020 and I WAS happy with annual services. Now that the service is transferred from Harry Helmet to the Lednor Home? I can only talk to voicemail and no service. Good job Lednor Home :) and good luck to all new customers who want a future service appointment.
- 33755 9th Ave S, Federal Way, WA 98003
- Residential Roofing
- 24/7 Emergency Repairs
- Warranties Offered
- Metal Roof
- Slate Roof
The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.
The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.
Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.
Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.
Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.
Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.
It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.
The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.
To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.
Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.
When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.
Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.