- 33755 9th Ave S, Federal Way, WA 98003
- Residential Roofing
- 24/7 Emergency Repairs
- Warranties Offered
- Metal Roof
- Slate Roof
About the Business
At Gutter Helmet by Lednor Home Solutions, we pride ourselves on our technical expertise and versatility in managing both residential and commercial projects. Based in Federal Way, Washington, we specialize in a range of services including roof inspections, waterproofing, gutter repairs, and leak repairs. Our well-coordinated team is dedicated to delivering durable, high-quality results that provide long-term value for our clients. We understand the complexities involved in each project, which is why we emphasize organization and attention to detail throughout the process.
Our commitment to consistency ensures that every job is completed thoroughly, allowing us to tackle even the most intricate challenges with confidence. Serving the Seattle-Tacoma area and beyond, we are here to support your needs with reliable solutions that stand the test of time.
What people say about “Gutter Helmet by Lednor Home Solutions® | Seattle-Tacoma, WA”?
Customer feedback regarding Gutter Helmet is mixed, with a significant number of reviews expressing dissatisfaction with customer service and communication. Many customers report difficulties in getting warranty service, with some stating that their lifetime warranty was not honored and that they were unexpectedly charged for services that were supposed to be free. While there are positive experiences highlighting professional installation and effective products, the recurring issues with responsiveness and service fulfillment overshadow these positives. The delivery of promised services and follow-through on appointments appear to be major pain points for many customers.
What Users Like The Most
- The installation was handled very professionally.
- Job went well, very professional, friendly two-man team, answered all my questions.
- Setting up an appointment for a project estimate was quick and easy.
- We love the fact we never have to clean junk out of the gutters, so they work as advertised.
- The product worked so well that when we could afford to finish the job, we did.
What Users Like The Least
- They will not honor your 'lifetime' warranty.
- I called and got charged $50 for scheduling my warranty appointment.
- Don't expect them to honor your warranty.
- We were told there would now be a $50 fee for service calls.
- They promised to return soon and never showed up.
Recommended Reviews
We live in Washington State. We had Gutter Helmet installed on her home shortly after our roof was redone in 2006. Since then the product basically worked, they came out annually and did a cleanout for us, they did some other repairs when we needed it. We were satisfied. This year, 2024, we needed to have our roof replaced by Guardian Roofing. We had to have the gutter helmet removed before we could have the roof replaced. After 2 or 3 falls, they got back to us, provided a quote, a contract to do the down-and-up replacement for this, $940 with $400 up front, and the GH product was taken down and stored on our property. No problem. We had contracted with Guardian Roofing for the new roof, and they did fantastic work on the roof and chimney repairs. After that was done, I placed several calls to Ledner Homes/Gutter Helmet to get the covers back on our gutters. After 6 to 8 calls to Ledner Homes to ask them to come out to do this, always forwarded to a recording that said "all of our customer service agents are busy ... leave a message", with no results, I left a last message that I did not want these put back up, I lost faith in their company. Shortly afterwards we got a call from Maryland, which is the home office for Ledner Homes, I think. We explained we didn't want them on our roof again, we would like to void the contract to put the covers back up. On the phone they agreed to void the contract with no additional $$ charge, discontinue us as a client, and they would put that in writing. We've been waiting since October 2nd to get that in writing. Maybe that doesn't seem long to you, but we had the roof done almost a month ago and their customer service is always "busy ... leave a message". Up to about 12 calls now to customer service, received two call backs during this time, product still sitting in our backyard. Think of this if you are considering gutter helmet or alternatives. Tired of spell checking, hope I get a call back.
Update, next day, Oct 10, 2024: I received an email from Mike Bell, National Op Mgr,, Lednor Homes/Gutter Helmet, Maryland offices. He changed the contact (sic) [contract] to the amount paid and "our file has been noted as do not service." I hope that means closed and no longer active. That is what it means to me.
I am sorry that it took a poor review to bring the issues to their attention, and I have to assume that is the fact because it took one day for a response vs. many phone calls and unanswered messages to the Washington State Customer Service phone line. I feel the full Gutter Experience was good, from install to removal, and the current field personnel, including Tim Kowes, are good, hard workers who do their jobs well. Thank you Tim for your help. it was just so difficult to reach their office "live" to finish this job. Now all better. Thank you, Mike. Added a star, now 3*.
THEY WILL NOT HONOR YOUR “LIFETIME” WARRANTY
Took me WEEKS of calling and leaving voicemails for someone to get back to me to schedule an annual cleaning. They took another few WEEKS to confirm an appointment date.
They only give an appointment day, not time. So I stayed home all day waiting for them to show up, NO ONE SHOWED UP, no call, no text update. Now it is back to leaving voicemails for who knows how long.
DONT GO WITH GUTTER HELMET unless you want to deal with this for your annual maintenance EVERY SINGLE YEAR. They also had the nerve to tell me that there is a fee for the annual service, when it was advertised as free on their “lifetime warranty”. Who knows what they will change in the future
I called and got charged $50 for scheduling my warranty appointment (which has been free since we got Gutter Helmet). The agent asked me to wait for 3 weeks for call-back. Ok I waited 4 weeks and NO ONE CALLED!
Then I called for another week trying to get my appointment set up. NO ONE ANSWERED! (the service or scheduling department)
I finally received a message saying that my appointment was set. YET WHEN THE DAY CAME, NO ONE SHOWED UP! I started to call again and every agent I talked to forwarded me to a voicemail. Yes, there were customer care people calling back, but they all told me they COULDN'T schedule appointment for me NOR can they help check why no one showed up on the appointment day. Everyone kept forwarding me to a voicemail.
That's how you do your business?!
We got our GH in 2020 and I WAS happy with annual services. Now that the service is transferred from Harry Helmet to the Lednor Home? I can only talk to voicemail and no service. Good job Lednor Home :) and good luck to all new customers who want a future service appointment.
- 33755 9th Ave S, Federal Way, WA 98003
- Residential Roofing
- 24/7 Emergency Repairs
- Warranties Offered
- Metal Roof
- Slate Roof