A waste of time.. unethical estimating.. unprofessional.. this company prides itself on referral business however offers none and reminds me of the importance of verifying with google reviews.. suspicious that they claim to have so many satisfied customers but only 3 reviews.
They refuse to break down estimates to discuss with homeowner to verify the job is correctly estimated because they have surcharges in addition to higher costs than verbally were stated at $5.50/linear foot for 4x3 or 4" round downspouts and 6" K/Style gutter.
Save yourself a headache and choose a professional company for your project who can provide correct estimates or is willing to improve where they fall short.
I work globally within the utility and large industrial markets.. decades supporting the automotive, and critical power users alone.. I provide multiple very large estimates daily.. a good company should be flexible, truthful and able to correct errors.
Below is a letter from owner after office estimated incorrectly offering no flexibility to discuss details of estimate which included the following errors/overcharges:
Charging close to $500 to travel to job site. South Lyon to Oakland Twp. This was not discussed prior to scheduling estimate. I suggest GOG stay near their comfort zone as far as travel goes and will make sure our area Rochester/Rochester Hills/Oakland see this rating to help save time.
Incorrectly estimating linear feet, resulting in $400 over charge. Refusing to correct linear ft on estimate.
Incorrectly estimating 11 downspouts where I have only 7. Resulting in approximately $550 overcharge for 4"x3". & $800 overcharge for 4" round.
Refusing to correct estimate;
Thats an over charge of $l,450 for k/style with 4"x3" downspouts..
and an overcharge of $l,700 for 6"k style with 4" round.. even half of these figures are substantial mistakes on their part. Not to mention break all kinds of ethical business practices.
Rather than correct the estimate and provide clear pricing I received a letter from owner withdrawing estimate due to inability to provide estimate.
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Letter from owner:
I am Randy Arvidson, owner of Green Oak Gutter.
After discussing your job with our estimator, and the office workers, I have decided to withdraw our estimate from
consideration for doing the gutter and downspout work on your home.
Because of the difficulty we have had trying to get you the estimate for our work...
//
Email from office admin stating "our prices must stay firm" even though incorrect measurements were used.
272 linear feet of gutter (incorrect)
(9) mitered corners (18 feet)
225 feet of downspout materials (includes downspouts, elbows, extensions etc)
The diagram shows all downspout locations
(11 in total)
** incorrect there are only 7!**
Pricing is based on linear feet of gutters, downspouts, and corners.
Difficulty of job, and job location (further distances)
Difficulty of job requires our more experienced sheet metal workers.
There is not set amount to add to price because it depends on where the home is.
Our pricing must stay firm.
We cannot break it down any further.
//
Stay far away from Green Oak Gutters.