- 10664 Center Hwy, Irwin, PA 15642
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Flat Roof
- Shed Roof
About the Business
What people say about “Gerken Roofing & Contracting, LLC”?
Customer reviews for Gerken Roofing predominantly reflect a strong satisfaction with their service. Many customers commend the company's excellent communication, professionalism, and the quality of work throughout the roofing and siding projects. The crew is frequently described as hardworking and respectful, completing jobs efficiently and with attention to detail. However, there is a notable concern regarding a specific incident where damage was caused to a customer's property, leading to dissatisfaction with the response time and handling of the issue. Despite this, the majority of reviews highlight a positive overall experience with the company's services.
What Users Like The Most
- The communication from start to finish was top notch.
- They worked a 13 hour day to get my roof done and I would definitely hire them again.
- The entire team at Gerken was fantastic to work with from start to finish!
- They are courteous and professional.
- Gerken was amazing with communication and responsiveness.
What Users Like The Least
- They broke the awning above the door to our garage when doing repairs and didn't notify us.
- We had to call them after the damage was done, leading to delays.
- The compensation process became frustrating, with no follow-up from their main office.
Recommended Reviews
Gerken Roofing did an outstanding job on our roof. Roofing all done in one day and gutters installed the next. Everyone that was involved with our project from sales ( Jimbo ) , office , crew boss and the most important thank you goes to the crew that did the install , both roof and gutters. The communication from start to finish was top notch. Thank you so much for a great job on our home. We are very pleased !!!!
On June 19th, they broke the awning above the door to our garage when doing repairs to the roof. They didn't notify us, and instead we had to call them. They sent someone on July 2nd (almost 2 weeks after the fact) to check the damage, who told us that they could either 1) replace/fix it for us or 2) remove it and compensate us for the damage. We chose option 2 because then we could just replace it ourselves. The man removed the awning and some of the other materials it was attached to and told us we should be hearing from their main office on the compensation.
Since then, we've been getting the run around non-stop. Every time I call or my husband calls, either no one answers, or we're told "someone will be in touch." I finally talked to a woman yesterday, who essentially told us that there's no such thing as compensation as it would be less expensive for them to replace it - to which I say "why even offer to compensate us, at least for the materials we're going to have to purchase from your employee damaging it, if you don't mean it?" We've tried to call back multiple times, and at this point, it's been over a month and I'm done. We'll just cut our losses and advise everyone we know and work with against using them.
It's unfortunate since the work they did to the roof and fascia board look great, but the management's lack of communication and accountability is just dishonest.
Scott and the crew were outstanding!
there’s an iphone app called ICEblock that you might want to look into
100% anonymous and no id tracking whatsoever
- 10664 Center Hwy, Irwin, PA 15642
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Flat Roof
- Shed Roof
Frequently Asked Questions
1. Does the company offer free estimates?
Yes, Gerken Roofing & Contracting offers free estimates for their services.
2. Are warranties offered by the company?
No information found regarding warranties.
3. Does the company offer senior discounts?
No information found regarding senior discounts.
4. How is the company overall rated?
The company has an overall rating of 4.9 out of 5, based on 336 reviews.
1. What services does the company offer?
Gerken Roofing & Contracting provides roofing, siding, soffit, fascia, and gutter services for both residential and commercial properties.
2. Are there any services the company does not offer?
No information found regarding services not offered.
3. Does the company offer emergency services?
No information found regarding emergency services.
4. Does the company offer eco-friendly accreditations?
No information found regarding eco-friendly accreditations.