- 1415 Case St, Middlebury, VT 05753
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
About the Business
What people say about “Friend Construction”?
Customer feedback for Friend Construction is largely positive, highlighting their excellent workmanship, timely service, and effective communication. Many reviewers appreciate the quick turnaround for roofing jobs and the professionalism of the crew, often mentioning that projects are completed efficiently with thorough cleanup. However, there are notable concerns regarding communication and follow-up, particularly when it comes to scheduling repairs after initial contact. These issues suggest that while many customers have had great experiences, there are some significant lapses in customer service that need to be addressed.
What Users Like The Most
- Fast scheduling as well, and great communication.
- The crew worked well together, and cleaned up the mess!
- We wouldn't use anyone else.
- The cleanup was great and we felt our expectations were exceeded.
- It's no wonder that Friend Construction has reroofed many other buildings in our immediate neighborhood.
What Users Like The Least
- He promised to set up an appointment to come by within two weeks, but even after several calls to check in, has failed to follow up.
- A little surprised by the high rating on here.
- They left us hanging for over a month with a leak in our roof.
Recommended Reviews
Friend Construction did an amazing job redoing our roof shingles, in one day! Fast scheduling as well, and great communication.
A little surprised by the high rating on here.
Winter before last, a giant tree hit my house in the middle of winter. We needed an emergency tarp, and we were very grateful that Friend Construction came out and tarped the roof on very short notice. They billed us promptly, and we were happy.
Given this very good experience, we wanted to use them to repair the roof damage. They seemed eager for the work, and even gave us a detailed estimate. My insurance company was being a little difficult, but I wanted to put a roof on my house no matter what, so I tried to get in touch with them to set a date to begin work. They said, "no problem, we'll call you back on Monday." They didn't call on Monday. In fact, I was never able to get in touch with them again. They just ignored my calls and voicemails. I had to call around the state to find another roofer. (Snow Country Roofing pulled through and did a great job in the end).
I was utterly flabbergasted by this behavior. An, "I'm so sorry, but we are now overbooked for the summer" would have perfectly sufficed.
Anyway, be warned. There are some cracks in this business.
Friend Construction installed a new roof for me. It went exactly as planned, quickly and efficiently. The crew worked well together, and cleaned up the mess! The whole experience was great. Eric made good suggestions and followed through completely! I would highly recommend them!
- 1415 Case St, Middlebury, VT 05753
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates