Logo of FREELITE Inc

FREELITE Inc

  • 4820 E McDowell Rd #105, Phoenix, AZ 85008
  • Industrial Roofing
  • Licensed & Insured
  • Metal Roof
  • Green Roof
  • Hip Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At FREELITE Inc, we pride ourselves on our versatility and technical expertise, capable of managing both residential and commercial projects with ease. Based in Phoenix, Arizona, we specialize in a comprehensive range of services, including roof replacement, roof deck repair, gutter installation, and attic insulation. Our well-coordinated team is equipped to handle complex projects from start to finish, ensuring every detail is meticulously addressed. Our commitment to organization and reliability allows us to deliver durable, high-quality results that stand the test of time. Whether you need roof leak repairs or gutter cleaning, we approach each task with the same level of dedication and attention to detail. We are recognized for our industry-standard reliability, making us a trusted choice in Phoenix and surrounding areas. With FREELITE Inc, you can expect thorough project coordination that guarantees a seamless experience from the initial consultation to final completion.

What people say about “FREELITE Inc”?

Freelite has received overwhelmingly positive feedback for its window and door installation services. Customers frequently highlight the company's prompt and professional communication, which contributes to a smooth and hassle-free experience. Installation teams are noted for their efficiency and attention to detail, ensuring high-quality finishes and cleanliness. The competitive pricing alongside exceptional service has led to many recommendations, indicating strong customer satisfaction.

What Users Like The Most

  • The team is prompt and responsive.
  • They communicated effectively throughout the process.
  • The whole experience was easy and stress-free.
  • I would highly recommend Freelite.
  • Freelite exceeded our expectations with their window replacement service.

What Users Like The Least

Customers are fully satisfied

Recommended Reviews

Overall Company Rating
Excellent 4.9
Out of 66 reviews
5 stars
4 stars
3 stars
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1 stars
Show first:
Tricia Schafer
Jul 25, 2025

I have worked with Freelite on window and sliding glass door installations since 2020. Their measurements are impeccable, so there are no unpleasant surprises on installation day. The team is prompt and responsive. I have worked with other installers over the years and Freelite is by far the best. Also, while the window quality is a manufacturer issue, Freelite takes care to use the best installation materials, and it really shows - leading to a durable quality finish.

Luis Ramirez
Jul 3, 2025

I had an excellent experience with Freelite Inc. Tyler was professional, courteous, and clearly dedicated to providing outstanding service. He communicated effectively throughout the process and ensured everything was completed to a high standard. It’s refreshing to work with a company that values both quality and customer satisfaction. I highly recommend Freelite Inc. and will definitely be using their services again in the future.

George Siordian
May 24, 2025

We just had Freelite install a new skylight with solar blinds. Everything went well. They were on time and the communication was excellent. We highly recommend them.

parks hirsche
May 22, 2025

I recently had some windows at my house replaced and got several quotes. Freelite was the last company to come by my place. They beat the price of renewal by Anderson, American vision, and desert king by a minimum of $100 per window. The installation was smooth and I love my new windows. Tyler was a huge help throughout the whole process.

Michaela Chioino
May 22, 2025

Absolutely in love with my new skylight!

Freelite installed a skylight in my home, and I couldn’t be happier with the entire experience. The process was smooth from start to finish—the team was professional, respectful of my space, and the install was done beautifully.

Since the skylight was put in, the natural light in my home has completely transformed the space. It’s made such a difference in how the room feels—brighter, more open, and honestly, just happier. I find myself looking up all the time just to admire it!

If you’re considering working with Freelite, do it. I’m so in love with the results and genuinely grateful for the upgrade it brought to my home. Highly recommend!

Cristian Armendariz
Apr 11, 2025

We just had all the windows in our house replaced by Freelite, and we’re really happy with how everything turned out. The whole experience was easy and stress-free, which isn’t always the case with home improvement projects!

From the beginning, everyone we talked to was friendly, helpful, and never pushy. They explained our options clearly and helped us pick what worked best for our home and budget. Compared to some other companies we looked at, Freelite’s prices were definitely more reasonable — but the quality didn’t feel like we were cutting corners at all.

The install team was great too. They showed up on time, worked efficiently, and cleaned up after themselves. The new windows look great, and we’ve already noticed the house feels quieter and more comfortable.

Overall, we’d definitely recommend Freelite to anyone looking to replace their windows. Great value and great service.

Jack S
Apr 3, 2025

Freelite is a very professional and friendly company to work with throughout the estimate, purchase, installation and warranty. I never felt pressured into a purchase, but they were always there to answer any question regarding the Milgard windows, the installation process, and the warranty. The installers were always taking steps to minimize dust from removing the old windows and installing the new ones. I would highly recommend Freelite, and Milgard windows.

Andrea Perez
Apr 3, 2025

Freelite exceeded our expectations with their window replacement service. The entire process was smooth and hassle-free, thanks to their knowledgeable and friendly team. The new windows look fantastic and have noticeably improved our home’s comfort and energy efficiency. Installation was handled with precision, and the crew made sure everything was clean before they left.

Devin Kempster
Apr 2, 2025

I work for a General Contractor, and we have done business with Freelite for years! They are doing a fantastic job on installations at a commercial project we have going. I highly recommend them for windows and doors.

Ale Villeda
Mar 20, 2025

There were a few windows replaced by Freelite in our Chandler home. Impressed by the scheduling and communication throughout. Great local company!

Maureen Volante
Mar 14, 2025

Josh the salesman was very knowledgeable and the install went as fluid as possible. We will refer Freelite to our friends and family for any and all window/door replacements!

Miles Clark
Mar 13, 2025

Freelite replaced my 1980's acrylic dome skylight that had a small crack in it and was deteriorating. They were extremely efficient and thorough, and kept everything clean and tidy the short time it took them to do the work. I highly recommend using them for any skylight replacement needs!

Dylan Kramer
Mar 12, 2025

Freelite replaced our old aluminum windows with new Milgard windows and we are loving them. They have positively transformed our home in North Scottsdale. Will be using them in the near future for our entry door.

Andres Valencia
Mar 11, 2025

Freelite did an awesome job replacing a few doors and windows on our rental property in Chandler! Everything looks great, and we’re really happy with the results. Definitely recommend them!

Julie Urig
Feb 20, 2025

Excellent service! Friendly people, great customer service ! Very quick to respond and finish the work. Quality work for the cost.

Idor Edry
Feb 12, 2025

I recently worked with Freelite out of Scottsdale for custom doors and windows on several of my investment properties, and I couldn’t be more impressed. From start to finish, their service was absolutely incredible. The quality of the doors and windows exceeded my expectations—everything was precisely crafted and fit perfectly.

A special shoutout to Tyler, who was extremely professional and ensured that every detail was handled with care. He made sure all customizations were exactly as requested and that everything was delivered on time. The entire process was seamless, and I truly appreciate their commitment to excellence.

If you're looking for high-quality custom doors and windows with top-notch customer service, Freelite is the way to go. Highly recommend!

gary montgomery
Feb 12, 2025

This company and product is top notch. The quality of my doors and windows is really nice. I myself having some construction knowledge they did amazing replacement. I would recommend Freelite inc. to my friends and family.

Art Minassian
Feb 11, 2025

Replaced my windows and doors for my house in Scottsdale. 5-star communication and execution. These guys are the best in Arizona

Jonah Reinholz
Feb 11, 2025

Tyler and the guys at Freelite are awesome. They’ve done multiple projects for me now, and helped me find solutions. New builds, remodels, etc. super happy with them!

Danielle Eagan
Feb 11, 2025

Excellent product, top notch service, and knowledgeable professionals who did a beautiful installation and quickly sent us our tax credit form. I couldn’t be happier with Freelite’s service or the finished result! We started with one sun tunnel and wound up putting in another and a large skylight. It was a bright spot in an otherwise stressful and irritating remodel. Great company and great product!

Andrew Azouz
Feb 11, 2025

Hello google.

I hired Freelite to install 2 skylights in my home. One in kitchen and one in master bedroom. They were exceptional to work with. Very kind answering my questions and keeping me informed with the process. When it was time for the install they were very professional and on time. The installers looked good and courteous around my property make sure not to damage anything. My overall experience with this company was positive and I have recommended them to friends and family.

Monica Melo
Feb 11, 2025

We had a sliding glass door installed by FREELITE in Gilbert, and the experience was excellent! The team alongside Josh was professional and detail-oriented. The door looks amazing, glides smoothly, and improves our home’s energy efficiency. They also cleaned up thoroughly after the job. Highly recommend for quality work and great service!

Guillermo Corte
Feb 11, 2025

I recently had all the windows and doors replaced in my Scottsdale house by Freelite Windows and Doors, and I’m thrilled with the results! The team was professional, efficient, and helped me choose energy-efficient options that fit my investment property perfectly. The installation went smoothly, and the new windows/sliding doors have improved both the look and comfort of the home. I highly recommend Freelite for anyone looking to upgrade their windows and doors! I cab appreciate a high quality of workmanship and Freelite provided that and more

Austin Kang
Feb 11, 2025

I recently had my home windows replaced by Freelite AZ, and I couldn’t be more thrilled with the entire process. From start to finish, the service provided was exceptional. Living in Scottsdale, Arizona, I was looking for a reliable company that could not only deliver high-quality windows but also offer a smooth and hassle-free installation experience. Freelite AZ exceeded all my expectations.

From the moment I contacted them, I was impressed by their responsiveness and professionalism. They quickly set up an appointment for an initial consultation, where Tyler, a representative from the company, came to my home. Tyler was incredibly knowledgeable and took the time to explain the different window options available to me, including energy-efficient options that would suit the climate in Arizona. I appreciated how thorough he was, making sure I understood all the features of the windows and helping me choose the best style to match my home.

Tyler’s customer service went above and beyond. Not only did he help me select the right windows, but he also worked diligently to get me a great deal. I was impressed by his dedication to ensuring that I was satisfied with the price and the overall service. He answered all my questions, addressed my concerns, and made sure I was comfortable with every decision along the way. It's not often that you come across someone who is so invested in giving you the best value and experience.

On the day of installation, the team arrived on time and was very professional. The installers worked efficiently and with great attention to detail, ensuring that the job was done right the first time. They were respectful of my property, cleaning up after themselves and making sure everything was perfect before leaving. The new windows not only look great but also work wonderfully in keeping my home more energy-efficient, which is a huge benefit here in the hot Arizona summers.

Overall, I am extremely happy with the service I received from Freelite AZ. They provided quality products, excellent customer care, and a seamless installation experience. If you’re in the Scottsdale area and need new windows, I highly recommend giving Freelite AZ a call. And if you’re lucky enough to work with Tyler, you’re in great hands. He truly goes above and beyond to make sure you’re getting the best possible service at a great price.

Elizabeth Barnett
Nov 15, 2024

I recently made the decision to have a sun tunnel installed into my Surprise home. I was pleasantly surprised at the amazing finish work that Tony did! He also cleaned the area completely when he was done. I would recommend Freelite to anyone wanting “free light” in there home!!

Chase Danforth
Nov 15, 2024

We just added a sky light to our new build house. Tony was great at explaining the process to us and efficiently installing this into our home. It was our best decision to add this addition and I would definitely recommend this company.

Gregg May
Sep 23, 2024

FREELITE is knowledgeable, professional and ahead of schedule. That’s hard to say these days! They did exactly what they said they would do at the price they quoted. Very Good products and excellent customer service.
GM

Bob
Sep 12, 2024

Freelite provided an excellent experience installing two Velux sun tunnels. Three visits, on time, professionally engaged every time. First visit was Tyler, the owner. Assessed our home configuration for options. Second visit by Tony, supervisor/installer. Climbed into attic checked out crawl space and observed an installation challenge. We made a decision right then and there regarding challenge. Installation scheduled and took place on date and at time we chose. Tony paid close attention to keeping work area clean of construction debris and cleanup. All communication with Karyn, regarding scheduling, was prompt and efficient. The sun tunnels are absolutely terrific in our guest bathroom and kitchen. Thank you Freelite team!

Ian Cleary
Sep 11, 2024

They did a fantastic job installing a skylight in our dining room. The finish and look matches the room like it's always been there, and I can't think of a higher complement for the work they did. We will consider them for any future skylights or window replacements!

Ryan Rowland
Jun 21, 2024

Wow, what service! To say my skylight installation was challenging would be an understatement. But Freelite just worked with me on everything and got it done. The team was super nice, and the work was top-notch. I'm very happy with Freelight!

Brad Meche
Jun 13, 2024

After getting multiple quotes and having some not to trusted people in my home, Josh was the only person who we felt like with a great price and all the reviews we chose FreeLite as our window people. Leo and his partner were very professional and went above and beyond to make sure all jobs were done correctly. I would recommend FreeLite to family and friends. Thanks for making my house cooler and beautiful. Tyler the owner is someone you can trust and rely on.

Joe Aleman
May 17, 2024

I have been working with Freelite for the last year and a half, and must say that they are a diamond in the rough. The office staff is very friendly, and never miss any details that I throw their way. I use Freelite for drop shipping doors/frames, windows, and skylights to my projects, and other times that a job is local I use Freelite to provide a turn key number for installations. Their pricing is the best in town (Phoenix Arizona) and they always have the best number with all of the scope covered including drywall, framing, paint, and any finishes for any application. I would recommend this company if you are a GC, or a home owner who is looking for honest, competitive, and family oriented business to do business with.

Kelly Barr
Jan 20, 2024

The Freelite team recently installed all new doors at our home. My husband and I are very pleased with the results. The owner, Tyler, was fantastic. He came to our house several times to answer questions and help us select the best options. The installation team was professional, creative (we live in an older home that created some installation challenges), timely and tidy. I highly recommend Freelite.

Elizabeth Horan
Jan 10, 2024

Very satisfied with Freelite's work replacing the 16 ancient (original, 1960) aluminum windows with up-to-date Milgard products on our house. The price was clear and fair, without the ridiculous song-and-dance that other companies presented. Freelite's work is reliably excellent, bringing immediate improvement in the quality of light, reduced glare, and energy bills. This is the 2nd time we've used Freelite. It won't be the last! Great company!

Renee Hall
Jan 9, 2024

We hired Freelite as a subcontractor to install new windows and sliding glass doors at our project. They are easy to work with, efficient and professional. Tyler is super knowledgeable and provides great recommendations for the types of windows that will have the best curb appeal. Their customer service is exceptional! Thank you Freelite! ~Renee, North Light Construction

Stephen Polizzatto
Dec 15, 2023

Great experience, recently got our home windows replaced after pricing out Home Depot, Pella, and Andersen.

Their prices were fair, their people were professional/helpful/polite, and the quality of the services/work was excellent

Jill Gerber
Sep 26, 2023

I had a new Patio Slider put in and I could not have been more satisfied with the entire process from sales to installation and follow up. Every step of the way everyone was professional, knowledgeable and courteous. I am a Realtor and I would feel confident referring them to any of my clients!

sven vida
Sep 7, 2023

Had the exact skylight I needed. Placed the order, and they called the next morning, letting me know it was ready to pick up.

Sherry Ray
Aug 29, 2023

Freelite did an amazing job with the installation of our windows and doors. Everything went as promised from ordering to installation and painting of the doors. What a difference it made with eliminating the extreme temperatures that we previously had. We chose the upgraded screens and were glad that we did. Thank you, Freelite team!

Carl Chapman
Mar 22, 2023

We have used Freelite for several years. We have 4 skylights on our patio, and another 3 for inside spaces in hour home. Recently we had a very old one replaced, and another one repaired. Quality product and people all the way. When its time to update our windows I will certainly be using them. I highly recommend Freelite to any homeowner.

Mike Ratzken
Feb 11, 2023

We had Freelite come and replace all the window in our home, and repair and old skylight. They were professional and did a great job with the install. Highly recommend and would definitely use them again for our next project in the future.

Ferris
Jan 21, 2023

I recently purchased my first vacation home in Scottsdale that needed a little TLC and being brand new to the area and out-of-state, I was nervous and stressed having to shop around locally to find out how to update about a dozen windows and sliding doors since it is easy to be taken advantage of when you clearly don't know anything. After calling around to get some quotes and advice since I know nothing about windows and glass, the reps at Freelite were the only ones that were genuine and patient with me by being willing to help me through my dumb questions and even go out of their way to educate me based on what would work best for my specific home and style, all while actually giving me the most competitive price around! I worked with Tony who I couldn't recommend enough. It's clear he takes pride in his work and provides a great service making sure you are 110% happy. We had about 10 windows replaced and 2 sliding glass doors and they were able to complete it faster than expected and with great communication and coordination, and no surprise hidden costs or any bs at the end. Very stress free experience unlike some of the other local contractors and businesses I have been working with to rehab my new home. Thank you again so much Freelite for making this so easy, I've never appreciated glass and windows so much!

David Swartz
Jan 19, 2023

After having consistent issues with our 20yr old windows we decided replacing was the only option. We had several contractors provide quotes and decided to move forward with Freelite. Our decision turned out to be the right one. My wife and I are beyond happy with the quality of work and product recommended!

Lucie Berman
Jan 19, 2023

The team at Freelite showed up on time, communicated well and completed our window replacements in a single day. Very appreciative of them!

J R
Oct 10, 2022

We had a custom wood door made and installed and have had problems with it since the beginning. I recently called to get a tech to come out and fix it, and they promised they would call me back to schedule and never did. I waited a week and called back again, and once again was promised that someone would call me back to schedule. Once again, no one called. Called back a third time, and they scheduled me right away, but no apology or even an acknowledgment of the missed commitments. I arranged to go in late to work to make sure I was here for the 7a appointment. At 710a, I get a text letting me know the tech is not coming because they’re sick. The same thing happened a previous time when they came to fix the door. To say it’s been a terrible experience is an understatement. I purchased an expensive custom door so I wouldn’t have to deal with second hand service but unfortunately that’s all we’ve received. It’s a beautiful door and I understand problems can happen, what I don’t understand is the poor service. Don’t recommend this place at all.

Michelle Burns
May 14, 2022

We had an excellent experience from order to installation - we had a very large 3 panel door that they did a really great job on - this home also has two corner windows that they special ordered and installed- the quality of all windows is great and the crew we had both times were professional, polite, accommodating and very nice. I got 3 bids and Freelite definitely was the best. Thanks!

Kirk Howard
Feb 9, 2022

All the guys were great and really went out of there way to keep out home as dust free as possible:)

Mark McCloskey
Jun 24, 2021

Very easy and pleasant to deal with. They were quick to come out for an estimate and equally quick to install. I highly recommend!

Cliff Lathrop
Mar 15, 2021

Work was done on time and no surprises. Was always able to talk with someone throughout the process and everything handled professionally. Would use again.

Sue Oelman
Jan 14, 2021

Freelite did an outstanding job at our home; we needed more light in the study; they came out to assess the situation and together the decided on the size and the location. This also necessitated some roof work (this was a flat roof). Their subcontractors were each efficient, pleasant, and diligent. The job was accomplished quickly and well and we couldn't be more happy.

Bethany Freirich
Aug 16, 2020

Earlier this week we had two windows replaced and the experience was awesome. Due to window failure of an old upper arch window and water damage created by poor sloping on an exterior “pop out“ surrounding the garden style window beneath it, we needed both replaced. We also wanted the exterior pop out removed and the garden window replacement to be flush with the wall to prevent issues in the future. The sales guy I talked to was thorough, had great color suggestion for the frame and responded quickly to email. The two guys who came out to put in the windows were very neat, cleaned up everything thoughtfully and when a concern over existing water damage arose during installation, came up with a solid solution. They bought additional 2x4 and added extra waterproof material to the framing, explaining what was and wasn’t necessary, while listening to our concerns. I really appreciated how they handled the situation and the quality of work. We will certainly recommend you to our friends.

Lloyd Watkins
Jul 5, 2020

Dealing with Josh on an arcadia door replacement with a quality French door....very professional and friendly to work with.
A Rosie on the house contractor...why expect any less???

Patricia Beasley
Mar 22, 2020

My home is nearly 30 years old with original windows. I recently replaced all 13 windows with Freelite and found the experience to be most favorable from start to finish. This was a sizable investment for me and a little scary but the Freelite staff and installation crew under Tony's direction made the entire experience smooth and efficient. I have already enjoyed the benefits of energy efficient windows, such as less outside noise, dust, and cold air drafts. Looking forward to energy savings this summer! I highly recommend Freelite.

Carol Hillegas
Mar 6, 2020

My mom needed a new sliding patio door, and after contacting several companies, Freelite was the obvious choice. Every single person I had contact with at Freelite was friendly, helpful and went over and above. From Karen and Lorrie in the office, to Josh who did the estimate, to the installation team of Ivan, Tyler and Leo, each exceeded all expectations. Mom's door is beautiful and works perfectly after the team made sure every little detail was just perfect. If you need windows or doors, Freelite will not disappoint.

pascale Levin
Jan 8, 2020

Good price Great workmanship on time professional service. Cannot stress how pleased I am. I did not discover them until after I ordered some windows elsewhere. They have delivered and installed before the other company and I ordered after the other company. I have an automatic skylight and 14 windows installed. 90 percent complete in one day. They will finish up tomorrow.

Ursula DeMangus
Oct 14, 2019

pricing on front door was good , as I had 3 different quotes. Install was done professionally and precisely as that was also supervised by an experienced installer. My front door looks and works marvelously!

Thank you

Daniel
Sep 22, 2019

This is the third time we have used Freelite for windows and skylights since we have owned our home. Great products and the installation on all projects was wonderful. We are so happy with all the projects. We strongly recommend Freelite!!

Tim
Aug 14, 2019

Freelite has been incredibly good to work with. Every person that I have been in contact with has been professional, courteous, thoughtful of my needs and efficient.
I have now purchased product and services from Freelite twice; once early in 2015 (doors) and once early in 2019 (windows and sky light). Both the product and installation have been top of the line. When requesting the new work in 2019 I asked if some maintenance could be completed on the work from 2015. The maintenance was agreed to and at no cost.
I have the highest regard for Freelite and it's employees.
I strongly suggest them to anyone considering purchase of anything that they sell.

Connie Act Conn Cmd Lrn Intl
Jun 4, 2019

Freelite provided new windows throughout our client's home. We are a general contractor. Freelite was a subcontractor. Their installers are stellar. The lead installer is customer focused and properly trained. They left the jobsite clean. We highly recommend Freelite for new windows for homes.

Lisa
Feb 15, 2019

Freelite handled our replacement windows for our home. We have very large, hard to come by windows and they were able to find a company to make them. Early on, there was a bit of communication difficulties with their independent salesperson, but easily resolved and never rude or dismissive. Prices competitive. Their install crew was super friendly, on time, neat, and answered as many questions as I could throw at them. They came to the house a few times before install to make sure the measurements were correct due to the size of the windows. Our install was only recently, but so far so good. Would use them again if we need more windows.

Carol Coon
Feb 6, 2019

Freelite replaced 7 windows for us. We were very impressed with the professionalism of the staff. The install crew was extremely conscious of taking care to avoid a mess. The clean-up was complete and the follow-up was very thoughtful.

Jill Marie
May 21, 2018

I was originally referred to Freelite by another window company to replace a large skylight in our home. They did fantastic job! I called them a couple of years later to put in a small skylight in a bathroom. Both installations have been free of water leaks for over ten years now. They use the best materials available and have a knowledgeable, respectful team.

Yves Huin
Mar 13, 2018

We needed to replace an irregular octogonal skylight. Freelite provided us with a custom solution that they installed without any problem. All that for what I consider to be a very reasonable price. I would recommend them without any reticence.

Andrew Puccino
Mar 10, 2018

Chip Marvin and his crew at Freelite were a pleasure to work with. Dealing with Angel, Tiffany and Lori was very enjoyable and they never allowed the light atmosphere they created to overshadow their professionalism.

Our new front door and security screen door were beautifully manufactured. Though we had a few bumps during the process (scratched surfaces, ill fitting jam, an unavoidable delay of installation), in the end, every situation was handled responsibly, in a timely manner, and to our satisfaction.

We would highly recommend Freelite’s products and services to anyone looking for custom made, quality doors.

Lucas Studer
Nov 2, 2017

I would avoid this business at all costs. My experience consisted of the following:

- The salesperson, Tom, lied about the order deadline and delivery time. He said that if I placed my order on a Monday or Tuesday they would have my three windows by the following Monday or Tuesday. The order was placed midday Tuesday. Tom emailed a week later, when I was expecting to receive the windows, saying that I had not supplied payment for the deposit by the deadline. He first lied saying the deposit was paid a day later than it actually was. I told him to check the dates on our email thread, at which point he said he was new and didn’t know when the manufacturer’s deadline was. Not until I repeatedly expressed my dissatisfaction was any type of apology provided. The result was that my order would not arrive until the following Thursday, so it went from a week for delivery to three weeks.

- The rep from the window manufacturer contacted me later to inform me that the order had arrived, but Tom had placed it for the wrong windows. This resulted in a new order having to be placed, which of course delayed delivery another week.

- I was under the impression that I was paying a 50% deposit, and that the remainder would be collected upon delivery of the order. I was actually charged the full amount AND the salesperson Tom failed to add tax to the original quote. Calculating tax and adding it to a quote seems pretty elementary, and it’s fundamental in managing customer expectations. This is apparently not practiced at Freelite, though.

Perhaps they have just one dishonest and incompetent salesperson. Regardless, these types of business practices should absolutely not be supported.

Will never do business with them again and, of course, would never recommend them.

Loren Kutsko
Aug 3, 2013

These guys were great. Very helpful in the window selection process and worked with me to make sure everything went smoothly when I used my own contractor to handle the installation. Great place!

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  • 4820 E McDowell Rd #105, Phoenix, AZ 85008
  • Industrial Roofing
  • Licensed & Insured
  • Metal Roof
  • Green Roof
  • Hip Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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