- 703 Anderson St, Castle Rock, CO 80104
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Warranties Offered
About the Business
What people say about “Frailey Roofing”?
Customer feedback for Frailey Roofing is predominantly positive, with many reviewers praising the company's outstanding customer service, quick response times, and commitment to quality work. Several customers highlighted their ability to handle urgent situations effectively, demonstrating a strong dedication to meeting client needs. Communication appears to be a strong suit, as many users noted timely updates and clear explanations throughout their projects. While there are a few negative reviews pointing to issues with customer service and billing, the overall sentiment leans heavily in favor of the company's reliability and professionalism.
What Users Like The Most
- They really do go out of their way to make sure things get done the right way the first time.
- Frailey Roofing was able to fit us in their schedule. I would not hesitate to recommend FR.
- The crew was polite, very hard working and did an amazing job cleaning everything up.
- They were there for us, instantly!!! They came and in two days our wonderful roof was done!!
- Angela kept me in the loop on everything and even took care of the insurance claim paperwork.
What Users Like The Least
- Don’t believe anything Frailey Roofing tells you. We were lied to, and ignored multiple times.
- Total garbage customer service or perhaps just total incompetence.
- On the first call we were told an estimator would be calling back shortly. Two days later still no call.
Recommended Reviews
One call to Frailey Roofing resolved all of my problems. I am still amazed to this day that the large roofing company I hired to install my roof had multiple crews out on 4 or 5 different occasions to address a roof drainage issue that was causing damage to my masonry sidewall. In addition, aforementioned large company had their regional manager come out several times in an attempt to address the issue, to no avail. I looked out my window today with concern as my gutters fill up with pine needles and ice, I am reminded of the problem that persisted for years. However I have not had a single reoccurrence of this roofing leak issue after I hired Frailey roofing to investigate and repair the problem. Kudos to them for being knowledgeable and skilled in their trade, a rarity this day in age.
Such a family company, they really do go out of their way to make sure things get done the right way the first time.
We've been using Frailey Roofing since we moved into our house over 7 years ago and have always been extremely happy with the quality of their work, their determination to always make it right and their fantastic customer service. This past week while on vacation, our houseguests told us that the hail and rain tore a hole in our membrane roof and that we had a leak that shorted out our smoke detector.
Within hours of calling them they were at our home and up on the roof as it was getting dark. They were obviously busy from helping others that day in the same predicament but still made us a priority before nightfall. They stopped the leak that night then returned the next day to complete a full patch and repair.
Not only is their service like this impeccable, they are also friendly and easy to communicate and work with. Thank you Randy, Angela and the rest of the team for all you do for us. We truly appreciate you!
- 703 Anderson St, Castle Rock, CO 80104
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Warranties Offered
Frequently Asked Questions
1. Does the company offer free estimates?
Yes, Frailey Roofing offers free roof estimates.
2. Are warranties offered by the company?
No information found.
3. Does the company offer senior discounts?
No information found.
4. How is the company overall rated?
Frailey Roofing has an overall rating of 4.7 out of 5, based on 38 reviews.
1. What services does the company offer?
Frailey Roofing offers a range of services, including residential and commercial roof replacements, roof repairs and maintenance, new construction and custom home roofs, roof evaluations and certifications, storm damage repairs, roof insurance claims assistance, seamless gutters, flat rubber roofing, leak repairs, and emergency services.
2. Are there any services the company does not offer?
No information found.
3. Does the company offer emergency services?
Yes, Frailey Roofing provides 24/7 emergency services.
4. Does the company offer eco-friendly accreditations?
No information found.