Flood Mazda

We took the ride to check out a new car for my daughter. She was picking her "first new car" and decided to check out the Mazda CX5. Well, needles to say, SHE LOVED IT. We worked with one of the best sales men we have ever had the pleasure of working with, Greg Rimay and Anthony Deangelis Sales and leasing consultant. It was, believe it or not, a fast and pleasurable experience. You really could tell that Greg loved Mazdas. After the sale was final, Greg took his time to help Madison set up her cell phone and learn everything to do with the new car. I would for sure recommend everyone go see these guys if you are in the market for a new car.
Thank you, Flood Mazda, and thank you, Greg, for all your help.

I had a good experience with Flood Mazda. They provided a courtesy vehicle for the time it took my car to be repaired. The first courtesy vehicle had a flat tire a day or two after I got it and they swapped it out for another courtesy vehicle without a problem. I had also purchased an extended warranty on my vehicle which Flood Mazda worked with for some of the repair work.

I'm more familiar with the service side, although i did once purchase an SUV model from them a long time ago before the remodel. Sarah and Bruce are great, assets to the mazda driving community. I have a a 2018 Mazda 6 sport package, loaded with 2018 technology and i have a warranty on the computers/electronics. I haven't ever had a problem there, ever. So if you drive Mazda's and you live South of the Tower, I don't know why you would go anywhere else. I don't write a lot of reviews, so that is how you know I was happy to write this for them. Now get out there and find the open road Citizens! Get out in the Sun, by the water. It'll cure whatever ails ye.

My experience at Flood Mazda was amazing! My initial inquiry was online, I received a call from Jason and discussed options and a time to come in for a test drive! Once at the dealership, Lucas did a tremendous job of walking me through the vehicle including all the tech and functionality! Finally, Cody from finance was a pleasure to work with as we finalized my lease. Overall the team at Flood Mazda was super easy to work with. They have a customer focused approach and are very transparent about pricing. I would highly recommend searching for your next vehicle at Flood Mazda!

The way buying a car should be. Sam and Cody valued my time. Communicated effectively. Entire staff were friendly. They exceeded my expectations. They have earned my future business and many, many referrals. Can’t thank you guys enough!!! Soupy is on the way!!!

I went to get service, and I made a mistake on the appointment date for my regular oil change and routine check for my CX5. Flood Mazda service staff took care of my mistake, and I still got the entire service without any extra hassle. They always put the customer first and gave no matter what happened. I love the service from Flood Mazda, and it's the only dealership I want to be with. Thank you!

My girlfriend went in for an oil change only to be told that the control arms were shot. They charged her $1000 for the fix. She got a second opinion on the pricing, the mechanic said they could do it for $400. She called back with the second evaluation, only to be told (in a very belittling manor) that the parts themselves were $600 each; this would put the price at $1200 just for parts and north of $1400 including hours with that logic. She then went to a third mechanic who looked at the car, who reported nothing wrong with them at all. These guys are just scammers, and with other reviews, this seems to be a common trend.

Excellent. One of the most helpful companies I've ever done business with. Everyone in the office was efficient, extremely kind, and helpful. They left me feeling I could call them with any question or problem I had in the future. A first rate experience

Update (11/15/24) We did buy a car elsewhere and to confirm they were trying to take advantage of her - she got a 6.45% interest rate. Red flag!!!!!!
*******We did not buy a car with Flood. We really tried because the reviews were so stellar!
Our URI daughter and I tried to work with them, both of us filling out financing paperwork to underwrite/coborrow long distance. They- the financing department - never called us to discuss how we could make it work- and not the 11% interest rate she was quoted. (Did we need to be there in person? We still don't know.They never responded to our online application!) Did they run our credit? No clue.
My daughter has found other dealerships and salesmen who haven't belittled her for bringing a friend to the dealership with her. No, she didn't need a bodyguard; that was lame to say to her.
So disappointed we couldn't work together and experience the blissful experiences everyone else seemed to get, Flood.

I would never do business with this dealership again! After searching from a car to buy i decided on the cx5 because unlike the other cars in the same catagory I got more bells and whistles. There is no doubt that the car is beautiful. But i noticed almost immediately that there was a strange noise. I took the car Back immediately and was told they heard nothing. I went back a couple of weeks later someone else drove it and heard what i was talking about they took it out back to check it and came out and informed me i needed a new transmission I was shocked i had just bought this car and although it was used it was certified. When they saw how shocked I was they assured me i was cover completely and it wasn’t a big deal. No big deal my car was hardly a month old i was told it was nothing now I’m being told it was the transmission. Now i was told they needed to order me one and they would be in touch when they had it. Wait what your sending me away with this car with the transmission problem they tell me they have no loaners and there was nothing they could do. Even though when selling me the car part of their sales put h was I’ll never be without a car even with oil changes i would have a loaner. After much insisting i was told someone was returning a loaner later in the day and i could pick it up later over three months later and two loaners i get my car back it is still making the noise and of course they can not hear it and insist it’s a truck your use to a car that’s how its suppose to sound. So i leave with my car. A couple of months later maybe 6 i return and the car needs breaks ok cars need breaks i get it wear and tear so i agree and go sit down. They call me over 20 minutes later and i now need tirers so my car of less then a year needs new breaks and tires over 1000 dollars later they send me on my way. I keep hearing the noise but now im like i guess this is the way my truck is suppose to sound. Over the next year the car gets increasing loader i bring it in they can’t find anything wrong with it until 12 months later and less then 30000 miles i need new tires. I’m like ok i habe a warranty he says it’s not covered. I’m stumped how is that you told me that when i bought them. They don’t cover wear and tear I’m confused and mad as hell. Why would you tell me they were warrantied when i bought them. I am so frustrated i leave because i will be damned if I’m giving them anymore business. At this point i decided I’ll sell the car it’s not worth the problems. Now mind you these people told me they were giving me the best deal on this slightly used suv. I put 5000 dollars down i pay the taxes and fees out of my pocket and i pay alittle not much but extra every month. I now find out this wonderful car they sold me is worth 3 thousand less then what i currently owe. Disgusted i bring the car to have the tires changed at a tire store. I buy 4 of their best tires and ask them to alien the car as well. When i go back later to pick the car up. They tell me it’s all set but they are unable to do the alignment because the toes are frozen i have no idea what this means. He goes on to explain to me that because of have high end rims they are locked and they need to be unlocked by the dealer so it can be properly aligned. Tell him i can’t go back to the dealer can he refer me someplace else. So he does. And just as I’m about to leave he says to me listen don’t wait to long you will ruin your tires they will begin to go bald because of the way they are wearing and will make a noise when your driving. My mind was blown i explain to him what had been happening and you guessed it. My problem all Along. So thousands of dollars later I finally have a car that drives like a dream and makes no sound at all. Terrible customer experience

Good guys, specifically Anthony (sales) and Cody ( finance). They seem to genuinely want to do the right thing by their clients. Second car with this duo and third car with the Flood group.

It’s a haul from where I live but worth the trip to Flood Mazda. The people are always friendly and accompanying and inside is so nice. It’s so easy to drop my car off for service and get a loaner to galavant around the area.

The dreaded trip to a car dealership is no longer a dreaded experience for our family. After working with Sam and Cody, our minds have been changed. They showed us how it can feel exciting and wonderful to buy a new car. Their knowledge, kindness and ability to connect with the customer made the experience truly unique. We will definitely be back for our next car and would highly recommend this showroom to anyone in the market for a new or used vehicle.

Exceptional service, product range, and are willing to truly work for the customer. Greatest dealership experience I have had by far. Visiting a lot of dealerships in my search for a new car, not only did they have what I wanted but stood out from others-going above and beyond to service me.

I'm not the easiest customer but Flood Mazda took care of all my concerns. Greg in sales was knowledgable, courteous and respectfull. No high pressure sales tactics. Russell, the GM, listened to my concerns and acted on them. All and all a great experience. Highly recommend!

Get ready to be scammed. Trust me; take your business FAR AWAY from any Flood dealerships. Still waiting for the tax and temp tag overpayment they owe me from two years ago. I was verbally assaulted and belittled over the phone by the general manager and when i finally hung up he called me back immediately to yell some more. Also the used car i bought threw an engine code after 200 miles and the entire engine had to be replaced; the cars computer showed the same codes had been cleared right before i bought the car. Stay away from these dishonest scammers.

From start to finish, the car buying and service experience has been exceptional. While there are always minor details to consider, overall, it’s been one of the best experiences I've had with a dealership. Anthony, my salesman, was both highly professional and entertaining, making the process enjoyable and smooth.

This was the best experience I've ever had with a car dealership. I live in Pennsylvania and no one has a MX-5 or seems interested in selling me one around here. Flood was one of 2 dealerships between PA and Maine that had the spec car I wanted and the other dealership never replied to my inquiry. It's very much a sellers market and they could have made things difficult for me but they treated me like royalty.
From the first phone call Jason Palmari was awesome. I expressed interest in the car online late Monday night and he called me early Tuesday morning on his day off to get the process started. He didn't try to sell me on anything extra, got me a fair rate on the loan and I was able to pay the down payment over the phone and he was happy to hold the car for me for over a week until I was ready to pick it up.
He sent me pictures of the car, they put it up in the display lift so no one could mess with it.
I was supposed to pick up the car on a Saturday but my ride fell through. Jason helped me figure out I could take a train up and was happy to pick me up at the station. He showed up early and was happy to wait for me even though my train was delayed for over an hour. I told him I wouldn't mind the $15 uber from the station but he insisted he's a man of his word and waited. Everything was ready for me when I arrived at the dealership, I just needed to sign a few papers and I had my car and was on the road home in about half an hour.
At one point in the process I was a little anxious this was too good to be true but the other reviews here reassured me that this is just an exceptional business, not like any of the dealerships near me.
I also have to note there weren't any robocalls or automated emails with no human on the other end like the dealerships around me. I'm still getting spam calls from local dealerships who don't even want to sell me a MX-5.
Thank you Jason for helping me get my dream car!

My husband and I were first time Mazda customers 2 weeks ago, the people at Mazda Wakefield RI are top tier professional and the nicest! We felt that our guy Anthony was honest from start to finish, overall amazing experience! We are very happy Mazda owners !

This was literally the best experience I’ve ever had at a dealership. Cody made sure everything went perfect. From the moment we filled out the paperwork to the moment we picked up the car it was flawless. Even his help Anthony was incredible. If you’re looking for the best experience you’ve ever had leasing a car look no further. These guys are amazing!!!! We will definitely be back!

Wonderful experience all around. Working with Anthony and Cody on the purchase of a new car could not have been any easier. Beautiful Dealership with personalities to match. Highly recommend to anyone looking for a new or used vehicle.

I felt what ended up wrong with my vehicle the cost was way over priced. My engine light came on and it was because I didn’t put the gas cap on tight enough. 155.00 dollars later, that was one expensive tank of gas. All I had to do is tighten the gas tank if I had known. Will know next time!

I've been leasing from Flood Mazda since 2018. I live an hour away but there's a reason I keep choosing to come to Flood Mazda over local Mazda dealerships! My leasing experience here has been exceptional each and every time. Justis has been great at getting me exactly what I'm looking for and within my budget. His communication throughout the process is spot on and I couldn't be happier!

Great Experience all around! We drove from Cranston to work with Flood. Finance Manager Cody did a great job with our Lease. Thank you. Highly Recommend.

Amazing people that know what they're doing and care for everyone that walks through their doors! They always go above and beyond to make sure you're comfortable and have your needs, wants and questions all fulfilled and then some! 100/10 would recommend!!!

Having formerly worked in dealerships for 10+ years, I can without hesitation recommend Flood Mazda for your next car purchase or service. I know the red flags to look for, and there’s none at Flood. With my work schedule I had to rely on email/text for most of my car buying process, and they were more than happy to do so without meeting me face to face. None of the “when can you come in and talk numbers?” games a lot of dealers play online. Their team emailed a detailed offer and I was able to come down next day and drive off in a new Mazda 3. Everyone was friendly, the atmosphere is high end yet relaxed and welcoming. If you too can’t quite afford a Porsche but want the same buying experience you’d get there.. I highly recommend Flood Mazda.

Excellent customer service. I was in a pinch and needed my hood latched. Within the hour it was fixed and ready to go. Bruce was super helpful and can’t thank the team enough.
Also have purchased two cars there and will continue to do so! Thank Flood Mazda!
Stan

I stopped into this dealership some time ago with a friend and the building upgrade was very nice. What we didn’t like was how their seller Jason was making racist sounding remarks to his coworkers. It came off as a joke (we think) but at the same time us as customers felt pretty uncomfortable. We would still go back again though as they had free snacks and drinks while we waited.

Both times I have gone in for service, Frank, the service advisor was extremely helpful and courteous. I am 100% satisfied.

Awesome dealership that is fast, friendly, and has a "family" atmosphere, not to mention a spotless facility wirh comfortable waiting area. I just moved back to R.I. with a recently purchased CX-5 and they helped me take off front window tint and do a pre-registration inspection to make sure all was set before I hit the DMV and then to complete the inspection and get my new R.I. plates on the car. It's cool that during the servicing they actually text you videos of the status of work on your vehicle too, which I'd never seen before and is a nice touch showing how much the technicians care. Of particular note were Steven and Frank in servicing; really professional, efficient, and patient in hearing and understanding my needs. Even though I live on the other side of the state, I'm glad to make the trek and call this location my dealership and looking forward to a long relationship taking care of my current vehicle and likely coming here when it's time for my next! Keep up the great work!

I had a great experience here. I bought a car through Sam. He was incredibly helpful and knowledgable about whichever car he was showing me. The whole experience felt simple and relaxed rather than someone trying to push something on me. I told him what I was looking for, he gave me some options, then gave his professional opinion on what he'd personally go with himself. After a little more personal research and gathering some second opinions, everything pointed me in the same direction that Sam pointed me in. I'm very happy with my new car and would certainly recommend this dealership, particularly working with this salesman.

The service people are awesome! Handled my car with care! So happy I chose this place! Thank you to my point man, Sam Cary! He is terrific, too ❤️

I had an amazing experience with Anthony and Jason. They were so nice and made me feel right at home from the moment I walked in the door. Most important they have me exactly what I was looking for a quick and easy experience!!!!

This dealership and especially my service advisor Frank Polanco were amazing. From walking in the door to having my car fully repaired and running better than when I brought it in. Highly recommend!

Rich was such a pleasure to discuss with and test drive our new certified pre-owned CX-9! We already knew somethings about the model but he helped fill in the gaps of what we didn't know. We'll be coming back for regular services when the time comes

Sales consultant Rich Morra was very knowledgeable, service manager Steven Furtado great service, Corey Harvey finance director outstanding,best group of professionals #1.

Thank you Anthony, Russ, and Cody - Phenomenal work getting this deal done quickly
i will always refer to this A-Team

Awesome experience today and yesterday with your parts department. I called yesterday and your representative Joaquin on the phone was able to find me the cam alignment bolt that I needed. Not only that but he was able to have the part delivered the next day to our shop. Other dealers told us 5 days to 2 weeks. Your delivery driver was also friendly as well. Keep up the great work, Joaquin is definitely a great asset to your team!

Had a great experience with Anthony and Cody. These two made everything straight forward. Anthony actually KNOWS what he is talking about both about the car, and in general which is refreshing compared to other people I've interacted with in the industry. No pressure, just facts and common sense.

Cody is the definition of a salt of the earth person. Total rarity in the finance office. Very clear explanations and is not afraid to re-run numbers while you figure out what is going to work best for your situation.

Big thanks to both of them, this was one of the first times buying a car didn't feel like it took years off my life. 5 stars earned.

Put down a deposit on a car was no contacted for almost a week after it's ship date then when I reached out they told me they sold it and another one would be in the same spec in a few days, a few days the next day when I asked for an update turned into a few weeks seemed decent when I went in but that changed quick

I went to Flood Mazda for my service check and routine oil change. I was told by their service professionals that I needed a part replacement. I was given a loaner. My car was fix in no time and I was called to pick it up.
Thank you Flood service. You are the best

I can’t say enough good things about the staff at Flood. Professionalism at its finest. From the moment I sat in my car to the moment I signed with Cody, there couldn’t have been a better experience. Although I loved my Carbon 9, I am loving loving my 2024 CX-90 PHEV

No pressure, extremely polite and knowledgeable personnel, very good finance individual- overall the best experience I’ve ever had buying a new car!

Overall very satisfied, only concern was length of time, in the past it would take less then 90 min. This service exceeded 2 hrs. Will continue using this service. They are very professional.

The entire team at Flood Mazda is wonderful! Everyone is always welcoming when you arrive and they make sure you get everything you need.

Very friendly and courteous staff, made purchasing a car easy! No crazy back and forth negotiating, just a great price from the beginning.