Finneys Ace Hardware
- 1035 Illinois St, Sidney, NE 69162
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
About the Business
What people say about “Finneys Ace Hardware”?
Customer feedback reveals a mixed experience at the store. While some customers highlight the helpfulness and friendliness of staff, particularly in providing assistance and technical advice, others express significant dissatisfaction with customer service and communication. Complaints include improper handling of returns, rude interactions, and a lack of clarity in assistance. This inconsistency in service quality contributes to an overall cautious perception of the store.
What Users Like The Most
- The gentleman who helped me was so kind and helpful!!
- I was pleasantly schooled on the ins and outs, I left with a new disposal in hand.
- Very friendly & almost always have what I'm looking for.
- Helpful. Asking if I needed help finding anything when I walked in.
- Great staff always looking to help and they have what I need.
What Users Like The Least
- I would rate this experience zero stars if I could.
- The worst service I have ever gotten in this store.
- I will no longer shop here and spend my money to a company that is constantly belittling their staff!
- I'd rather drive to Cheyenne than go to the store right here where I live.
- He was rude... he just hung up.
Recommended Reviews
I would rate this experience zero stars if I could. I'm unsure if my treatment was due to being a woman, but it felt highly uncomfortable. When I entered the store, all four staff members were at the front. A male employee greeted me and asked if I needed assistance, which I declined. Despite this, each of the other staff members, who were present during our conversation, approached me one by one within a span of five minutes to offer help. I continued to decline, as I prefer to browse independently and know where to find assistance if needed. However, they proceeded to follow me around the store, positioning themselves as though they were organizing products while clearly watching me. This behavior was invasive and unsettling, leaving me feeling disrespected. Should I ever need to shop there again (which I hope doesn't happen), I will likely request specific items up front and wait for staff to bring them to me, even if it takes longer. I would prefer this over being treated in such a manner.
I needed batteries for a car key fob and the gentleman who helped me was so kind and helpful!! I am so appreciative of this store because is all of their help since I moved to Sidney.
I called before coming down to see if they could return a package by UP s. Was a shirt by the girl on the phone. Yes, they could do that. When I walked in. The lady looked at the box which had an old blame on it. And said we're not FedEx. I said no I need to send it back to UPS. She then proceeded to walk to the back of the store with no instructions. When I got all the way to the back of the store, the young lady told me that she is not a UPSstore. I told her that was why I called to save time. She's a shrugged her shoulders. This is the worst service I have ever gotten in this store by an employee. The one on the phone was very nice and I would give her 5 stars. But the one that handled me when I came in sucked. It even states on their site they handle this type of service.
137 locals recently requested a quote
- 1035 Illinois St, Sidney, NE 69162
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
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