We have a very complex roofline with many valleys, hips, gables and returns. The 30 year shingles we had put on the house when we built it were in failure after only 15 years, so there was no way we were going to put asphalt shingles back on the roof. We interviewed many roofing contractors, some of which never called back, or provided a proposal, even after a site visit.
When we first contacted FBI, Frank gave us a call back in less than 24 hours (probably 12). That alone was huge in this day and age of poor or non-existent service. We chatted about the project and established a time to meet... he even gave a follow up call to confirm the appointment the day before!
We met for well over an hour (probably 2) in the evening at a time that worked well for us. He explained the various types of roofing FBI offers, and we quickly ruled out the asphalt shingles because of our past experience. They also offer standing seam metal roofing and metal shingles by Kassell and Irons. Since we didn't want to change the look of the house, we elected have him provide us an estimate for metal shingles with a backup estimate of asphalt, so we could have an apples to apples comparison against other estimates.
The FBI estimate for the asphalt was the most competitively priced, and while the metal shingle estimate was meaningfully more expensive than the asphalt figure, we expected this. Since we aren't interested in putting another roof on the house in the next 15 years, we elected to proceed with the metal shingles, which have a 40 year, fully transferable, non-prorated warranty. We emailed Frank shortly after reviewing his proposal, signed it, sent him the 1/3 deposit and asked him to put us on his schedule.
We also had FBI replace a few trim boards and replace two automatic skylights. As a matter of fact, Frank took so much interest in the project, he brought the Vellux representative up to review the skylight options. The representative also showed us operational things we didn't know about two other skylights we have!
When the time came for the work, they showed up when they said they would. When a few unforseen issues arose with how the house was constructed, Frank offered suggestions and was able to adapt the installation to look consistent. I happen to have a job that requires a high degree of attention to detail, and when I questioned a few things about the installation he explained things in a manner I could understand, or made minor adjustments to satisfy my excessively discerning eye.
The crew works hard, even the days Frank was not on site (everyone needs a vacation!) I'm not an early riser, and much to my chagrin, they were here everyday the weather permitted promptly at 7am! Frank explained roofing is much more palatable when it isn't scorching on the roof in the hot afternoon sun.
If there were any things I wasn't prepared for, it would be the hundreds of bent shards of metal pieces over the lawn and landscape, which are particularly dangerous for pets. However, by the end of the project his team had picked up most of them. A Few small cracks appeared in the stone walkway as a result of the self propelled lift/dumpster they used, but since we were so happy with their work it seemed trivial to even bring up.
We provide this detailed review because we wanted to show how smoothly the process went with Frank and how responsive he is. It would have been far easier to tell you to simply save your time looking anywhere else and just hire FBI, but the explanation of the details is what matters. So impressed with FBI, that the company I work for will be hiring FBI this spring to replace the roof at our office at my recommendation. No need to call anywhere else, just call FBI.