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F Lax Construction Co

  • 950 Orchard Ave, Ferndale, MI 48220
  • Commercial Roofing
  • Licensed & Insured
  • Locally Owned & Operated
  • Metal Roof
  • Green Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At F Lax Construction Co, located in Ferndale, Michigan, we pride ourselves on our versatility and technical expertise, adeptly managing both residential and commercial projects. Our comprehensive range of services includes roof installation, replacement, waterproofing, and specialized repairs, ensuring we can tackle complex projects from start to finish. We are committed to delivering durable, high-quality results that stand the test of time. Our organized approach and meticulous attention to detail allow us to navigate the intricacies of each project effectively. We understand the importance of reliability in construction, and our well-coordinated team is dedicated to providing long-term value for our clients. Whether it's a simple roof repair or a comprehensive installation, we are equipped to handle the challenges that come our way. Serving Mine Hill Township, NJ, and surrounding regions, we are here to transform your vision into reality with precision and care.

What people say about “F Lax Construction Co”?

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Recommended Reviews

Overall Company Rating
Good 4.4
Out of 58 reviews
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Tracie
Jul 17, 2025

FLax did a good job i am so far pleased with the work done due to a house fire i had in home in Jan 2025. They were the 1st contractor to come out after calling many . Joey and Brandon were good and Kelly with Excel and her people were good. My insurance company was the hold up for the most part with my situtation but overall i am pleased with the work and customer service that i recieved.

Cyrena Johnson
Jul 4, 2025

Amazing outcome from a horrible situation!
To make a long story short, we had a flood that affected our entire main level and half of our lower level, all finished spaces. It was a nightmare. We were NOT looking forward to our "surprise remodel," and we were so busy with school, work, kids' sports, etc.

When I tell you that FLax was the beam of sunshine in what would've been the WORST time, I am not exaggerating. My husband and I appreciated their:

Professionalism
Promptness
Humanity and kindness
Communication
Ease of use (we didn't want to remodel, so the less we had to do (calls, management, etc), the better. We truly appreciated this.)
Work quality
Follow through until we were happy
After project cleanup was alright, too. We just had some dusting to do.

If I thought you would read it, I would write 10 pages about how wonderful our experience was, how nice EACH worker was, and how happy we our with the finished product. Instead, I'll let you know that the team at FLax, and especially Mark Smith, turned a nightmare into a complete dream. When all was said and done, we felt lucky to have had a flood. That's kind of a big deal, since I was in tears on day 1, to be so elated with the project at the end.

100 percent use FLax. Don't even keep on looking. The buck stops here.

I hope this helps, and I hope your restoration project is a dream, not a nightmare. I know you may not have been hoping to be here in this moment. You've got this!

Christina Gallardo
Jul 3, 2025

Our experience with this company—particularly with the assigned project manager—was deeply upsetting and unacceptable from start to finish. The project manager Brandon Mazzacco, was consistently unprofessional, failed to communicate clearly, and generally did not appear to know what he was doing. He provided an inaccurate timeline at the outset and failed to consult with the work crews responsible for carrying out the job to ensure it was feasible. As a result, the timeline was extended at the very last minute—not once, but three separate times—which left our family displaced from our home for three times longer than we were originally told.

The quality of the work performed was equally unacceptable. Much of the work was done poorly, and in several instances, it was completely incorrect. We repeatedly raised these concerns with the project manager, who failed to address them adequately. As a result, areas of our home were damaged—damage that could have and should have been avoided had the work been done with care, competence, respect and proper oversight.

What is most disturbing, however, is the growing belief my wife and I share that this mistreatment and negligence were not just about incompetence, but deliberate. As a mixed-race gay couple, we could not help but notice the dismissive tone, condescension, and blatant lack of respect we received throughout the process.

We cannot ignore the pattern of disregard and the persistent failure to correct mistakes that, in our view, went beyond negligence and bordered on discriminatory behavior.

We expected a professional experience. What we received instead was disrespect, broken promises, poor workmanship, damage to our home, and a lingering sense that we were never treated as equal or worthy clients. No family should have to experience this—especially in their own home.

tracy candela
Apr 22, 2025

A big shoutout to FLax construction for the awesome job they did when my basement flooded. I'm a senior citizen and didn't know where to begin the cleanup process. Day one Kelly Floetke came and took pictures that were needed for the insurance claim.
The following day after the plumbing company opened the drain, Kelly, Joey Brooks and a 4 person crew were here to start the clean up process. The 4 workers, James, Isaiah, Trevor, and Miriam were here for 8 hours. During that time they were very respectful and polite and continued to update me on the progress. What could have been a very very stressful situation was a little easier because of these four.
Fans and dehumidifiers were in and that brought end to the first day. James made arrangements before leaving regarding coming back the next 2 days for a recheck on the drying process. I even got a special James rendition of Happy Birthday to me. lol
Long story short, I would recommend this company 100%

Ellen DeVries
Apr 15, 2025

Mark and his team did a superb job replacing our flooring and bathroom vanity following water damage in our laundry/bathroom as well as our kitchen and office. Their attention to detail and making sure we were happy with the repairs was very much appreciated!

Jennifer Carr
Mar 2, 2025

F.LAX Construction did an amazing job restoring my garage after a pipe froze and burst in my bathroom that is above my garage. I called this company after being recommended by a friend. Joey came out to assess the damage the next day and assigned a project manager right away to get the process of fixing damage started. The project manager Brandon was great. He kept me updated throughout the process and made sure all repairs done as expected. Their carpenter James was fanominal he came up with a simple but functional shelving replacement design that worked perfect for my space and needs. Nick and Ryan came the next day and built the shelving unit in just a few hours. I highly recommend f.lax for any and all restoration needs. Thank you again Joey, Brandon, Ryan and Nick for making a stressful situation easy to navigate.

Michael Camilleri
Jan 19, 2025

Brandon Mazzacco and his crew did an amazing job renovating our bathroom and building us a banister for our stairs! The carpenter James is an expert and pays great attention to detail. T the painter is so good at drywall and paint. We are so happy they did our job.

Michelle D
Dec 18, 2024

If I could give them more than 5 stars, I would. F Lax initially was hired by my insurance company when a storm put a tree branch in my roof. Rick was great being my initial contact, helping me navigate the process dealing with insurance, and taking very comprehensive photos to get the best coverage possible. James was great doing the emergency water remediation to ensure the damage was addressed immediately so it wouldn't get worse. Brandon was great helping me with the process of getting the repairs done and facilitating everything to make sure it was all done correctly and to my liking, as well as Ryan was great doing the work in my home and giving me advice on repairs. They were wonderful to work with improving my home, and making an unpleasant event like unexpected storm damage to my home, so much easier to deal with. Highly recommended.

Elaine Tarnowski
Oct 2, 2024

The two men James and Nick were courteous, friendly and did a fantastic job. They listened to my concerns and followed up about these concerns. It’s hard to find workers that do their jobs and friendly on top of it. Their project manager Brandon was also on top of things. Whenever I called and left a message he called me back within a short length of time. If he couldn’t call for a few hours, he would text me and let me know when he would be able to call. Nowadays, people just leave you hanging. Brandon was also very courteous, friendly and prompt. I have nothing but good things to say about James, Nick and Brandon. I hope these gentlemen will be made aware that I appreciated their work. The job these gentlemen were working at was the remodeling of my bathroom. It was completely gutted and they worked from there. The tile work was done by James and he did a fantastic job. On completion I had a walk in shower and the entire bathroom looked great. I couldn’t be more happier.

B T
Mar 29, 2024

Excellent service by Kyle and Brian restoring the ceiling in my water damaged condo. The repairs were done professionally and on time!

Sue Schafran
Feb 6, 2024

I cannot say enough about F Lax. We had a home fire in which in the house was a total loss. Joey and his crew did a fantastic job. Totally redid the whole house. Two floor home with basement. Total makeover. We couldn’t believe it was the same house when we went inside. We would recommend this company to everybody. Staff and every contractor very friendly and caring with every little detail. It’s Perfect Thank you again Flax

Barbara Garber
Jan 17, 2024

I had a significant amount of water damage at my condo. Allen jawad came out to assess the damage and quote the job. The repairs are now almost complete. My thanks to Allen, Steve the project manager, Brian, Kyle, Don, Mark and Jon. The work was done professionally and to the highest standard. It surpassed my expectations. Would highly recommend this company!!!

Chris Rautio
Nov 27, 2023

Back in June of this year we had an electrical fire due to a power surge. The first contractor was incompetent to deal with the insurance claim. After a month and a half without any communication from (bc) we had to fire them. Hired F lax to complete the claim. Mr Jawad personally came out and got the ball rolling immediately. Him and his team did a great job! Allen treated US like family. With his knowledge and expertise in the field is the go to company. Thanks again team F lax.

rosalie dein
Nov 14, 2023

Needed a remediation due to a building issue. Mr Jawad came out personally and supervised the project. Painting and new flooring completed expertly, we are very pleased with A-Flex company’s performance. I recommend them to everyone I know.

Jazmine Ramirez
Nov 13, 2023

I would highly recommend F.Lax Construction, My insurance recommended F.Lax an I'm not disappointed they did an amazing job remodeling my bathroom,Allen came out and explained everything that needed to be done he answered any questions I had he went beyond expectations, Mark & another gentleman did an amazing job on my bathroom work I am so happy with the finish look Thank you! F.Lax

Rothis Law PC
May 11, 2023

I had a kitchen fire in my new home. The smoke traveled through the whole house, and we had to move out for months for restoration. It was a disruptive, unfamiliar and upsetting day to day process, for months to get my home cleaned, restored and beautiful again. Luckily for me my insurance company appointed a team to restore my house, called F. Lax Construction lead by Allen Jawad. They came in so professionally, with great expertise and really exceeded my expectations with a beautiful end product. They facilitated permits, inspections, sub-contractors, and provided highly skilled and talented in house trades. They also worked side by side with the cabinet shop of my choice to build me an upscale gourmet kitchen. Allen Jawad's other company X-cel Restoration, worked simultaneously with F. Lax Construction to clean restore, replace, and dispose of my personal property. They also handled the total loss inventory and listed thousands of items in an organized manner so that I could price things to get myself reimbursed. They brought my personal items back to my home upon completion of repairs in an organized and systematic manner. This was an overwhelming experience, made bearable by Allen and his staff's expertise and professionalism. They provided me with a beautiful end product. I would highly recommend F. Lax construction for anything you need in your home.
Thank you, X-Cel.

Deanna Mantay
Apr 15, 2023

I recently had a kitchen fire with smoke and ash that damaged my whole house. I let my insurance company know I wanted to have to deal with as few people as possible. They contacted F Lax Construction, and they handled everything! I couldn't be happier. My house is beautiful, and it was all done through F Lax Construction! Thank You Very Much F Lax Construction! I really appreciate your beautiful work and all of the wonderful, helpful people you have working along with you.

Beverly Rouser
Sep 2, 2022

The restoration of my chimney was a awesome experience with F Lax Construction. Particularly the guidance from Alan and the excellent skill of Rob . Very timely completed and clean up of the site afterward

Russ Bergendahl
Jul 21, 2022

I have used F.LAX over several years now. They restored our house after a tree caused extensive damage. Recently I had a new problem (not related to the tree). The interior painters were extraordinary.
The recent problem was a section of wall over a window had developed wood rot caused by water draining off the roof next to a wall.
F.LAX and I reviewed the problem together. Following this meeting I received a detailed estimate. F.LAX personal removed the rotting area, replaced the trim, added waterproofing, and added a water diverter to prevent the problem from returning.
I would call F.LAX with any home restoration problem I may have in the future.

Ernie Yarde
Jul 20, 2022

James Miracle, and his crew did great work very professional and on time and clean up was done very well. I woudl recommend them for any type of work. Jason Malik

Nicole
Jun 8, 2022

I had an overall very positive experience working with F Lax, who did repairs and some additional work on my house after a tree fell on my property. James was always very responsive and helpful, and made sure I got exactly what I wanted. The crews were great - super considerate and kind. They ensured as little disruption as possible as they were working, and cleaned up the worksite to be spotless every evening when they were done for the day. The work was done in a timely manner, and I was always kept up-to-date with what was going on. I'd definitely recommend!

Styles Imaginarium Creations
Jun 6, 2022

Hired for an insurance covered siding replacement on my house after some storm damage. They sent 2 subcontractors. 1 did siding all of the time, the other exclusively did bathroom remodels. The siding guy was working under the bathroom guys license. half way thru the job the siding guy quit. I was told my options were to let the non siding guy finish, or wait until after the winter to get a different crew. As soon as he started working alone nothing but problems. I have attached several pictures of the terrible quality. The owner then came and offered us 10% back to just be done with it and not fix anything. They had gotten the insurance company to send us a check for "work done" with insane charges that were added/changed from our contract. We felt we had no other options and were only threatened by the company when we called to ask questions. Terrible company. Dont use.

Delores TenBroeck
May 10, 2022

A strong work ethic, quality artistry, personable staff, and a sincere desire to help make a difficult situation easier make F. Lax Construction Co. stand out as a company you can trust to restore your home to better than pre-disaster condition.

My first of two experiences with F Lax Construction occurred after a flood in my laundry room caused enough damage to require restoration. Being recently widowed, I was utterly overwhelmed. Allen Jawad, the owner of
F. Lax, came to assess the damage and took the stress away. Every detail of the restoration was coordinated and executed smoothly and in a timely way, with minor inconvenience to me. His patience and calm demeanor made a difference. He was accommodating throughout the process.

When another water problem occurred and damaged the finish of my wood floor, I didn't hesitate to request F Lax to complete the necessary repairs. The job necessitated packing up and storing all the furnishings on the first floor to sand and refinish 2200 sq. ft. of the wood floor and a staircase, then paint the wood trim. When finished, my furnishings were returned and placed in their original spots. It was a big job, but every interaction I had with the crews assigned to the project was positive and made any times of stress more manageable. Allen's project manager, Mark, was terrific. His integrity and genuine desire to provide the customer with a job well-done were evident in all his actions. He was there every step to listen and resolve any ‘bumps' along the way. His professional knowledge, attention to detail, follow-through and supervision of the job, and respect for the customer and their home make him an asset to the company.

My experiences with F. Lax Construction and the final results were exceptional. You won't be disappointed. I highly recommend F Lax Construction if you should ever need restoration services.

Darby Settles
Apr 9, 2022

I've been using F Lax services for 2 years now for various projects at my apartment building. A few years ago I had a fire that destroyed two of my units. The final repairs and renovation resulted in basic units looking like near luxury apartments. The quality of work, expertise, professionalism, attention to detail, the willingness to collaborate and adjust and flex according to my needs was immeasurable. I have another project currently with F Lax, because frankly I won't go with anyone else. Thanks to Allen and the F Lax team for jobs well done!!!

Ronnie Rifai
Sep 6, 2021

Notwithstanding one of the worst trade and material shortage of our time, Allen and his team came through and finished our basement renovation, roof replacement and exterior repairs within budget. Very dependable company with a very resourceful and patient staff who know how to get things done without sacrificing budget or quality.

Daniel Schleicher
May 27, 2021

After experiencing a plumbing emergency, my insurance carrier connected me with F Lax. Soon after the first meeting, F Lax proved their credibility & we added a couple additional projects ( laundry room & mud room). The work was completed on time with great attention to detail. Thank you F Lax for your effective communication & commitment to providing high quality services.

Deanna Bazzi
Apr 22, 2021

My experience with F. Lax was top notch from start to finish. The estimate was fair and the work was flawless. The crew was mindful of my space and were on time and professional. I will definitely use this establishment again. They definitely know how to get the job done .

Adan Quezada
Apr 18, 2021

Hired F.Lax to do some repairs to my home. The carpenter that came out was on time, well prepared and very professional. He did the amazing work. I would recommend F. Lax construction to anyone in need of quality work.

Marion Rinne
Oct 27, 2020

I can't say enough .my kitchen looked better after damage was repaired
Than it did before!
The men that worked on water damage done by fridge leak that even affected my floor joice, were the best! The workmanship was excellent...I couldn't be more pleased. I would recommend
F-Lax to everyone!

KayJay
Sep 11, 2020

By far the best experience Ive had with a contractor. When a huge tree fell on my house and a considerable amount of damage was done, all I could see was $$ signs. Allen Jawad showed up and made the impossible turn into the possible. He worked for me within my budget without hesitation and went above and beyond what is the norm. All of his crews were professional and friendly. F.Lax Construction will be the first on my list of reputable companies to call if Im ever in the need for one again. Thank you Allen!!

dakon60
Aug 5, 2020

I can't say enough good about this company. The response to the flooding in my condo was fantastic from the first inspector until it was finished. Justin was extremely kind to the tenants and worked around a strange schedule. His kindness and attention to detail was first class. Thank you so much Justin, Anne, and all the staff at F Lax! - D. Stedman

Michelle sanders
Apr 14, 2020

Very efficient and great work. Several plumbers came and went with no results. F lax construction came in and got hands dirty until they found and fixed problems. Joe was especially helpful in getting work done fast. I highly recommend.

Patrick Torres
Feb 15, 2020

They use subcontractors and sent a bafoon to my house do to a replacement roof on my house. The bafoon they call the supervisor let the huge roofing truck on my side lot and got stuck because the ground was so soft it was moving under the bafoon but he thought it was all good. That's the short version. Get someone else if you can.

Matana Drucker
Nov 6, 2019

They've done multiple jobs for me and my extended family over the years. Basement leaks and flood remediation, mold containment and remediation, remodeling including various flooring (LVP, ceramic tile, waxed VCT, pergo), plumbing, carpentry, cabinetry, drywall, painting, exterior door installation and more. Dependable, honest, trustworthy, thorough, detail-oriented company. Their crews come on time, are hard- working, and do excellent work with top-notch craftsmanship. They worked closely with our insurance companies for everyone's benefit. In particular, for my most recent job, I commend Rob S. (Estimator/biller) Steve M. (Project Manager), Don (carpenter/general) and Ryan (painter) for jobs well done. There were occasional minor mis-communication snags, but they were resolved quickly and professionally. Additionally, every recommendation Rob or Steve gave me for outside companies for unrelated jobs turned out to be top-notch (Great Dane HVAC, Fortress Roofing, Amistee Air Duct Cleaning, Signature Services driveway concrete.) F. Lax probably won't be your cheapest quote, but they're competitive and reasonable and worth it. I hope I don't need more work done anytime soon, but if I do, they've got my business! Kudos!

Karen Schreiber
Aug 3, 2019

We had what I considered a disaster when the upstairs pipes broke in the shower wall. Water poured in through the kitchen ceiling on the main floor. I contacted this company immediately, and they started same day! They did an excellent ,timely and very clean job! Loved them and would highly recommend!

Nick Stephens
Aug 2, 2019

Had an issue with the kitchen ceiling retaining water that needed to be fixed and restored. F Lax Construction was very professional, fast and did the job right. No issues and they did everything.

dbrooks122
May 31, 2019

From start to finish they were friendly and CUTE!! JOEY AND ERIC do amazing work and at the end of the job it came out better than I thought. The F in F-lax stands for Fantastic

Jake Withun
May 10, 2019

In February 2019 I had a devastating house fire, likely requiring a complete remodel from the studs up. F. Lax was recommended to me by my insurance adjustor and I decided to give Allen a call about being the contractor for my rebuild. I knew Allen and his F. Lax team were the people I wanted to replace my first home back to the pre-fire condition. They were in constant contact with me in regards to the estimation process, dealing with insurance, and a timeline of events. Even the demolition employees were super friendly. Anyhow, the quality of work and service provided was phenomenal, especially during such a tough time in my life. Thanks Allen & Company at F. Lax!

Update: House is complete and wanted to share a couple before and after photos. The entire house is stunning.

KJ Hoffman
Mar 29, 2019

F Lax and Allen Jawad are LIFESAVERS! We had major water damage in our home in Ada, Michigan. Within 6 hours, F LAX had a team at our house that worked overnight and into the next day. F LAX has been a partner with us to work through the insurance claim process and restoration of our home. We cannot say enough good things about Allen and his team. Highly recommended.

Sara Easter
Mar 29, 2019

F-Lax was at our home within 6 hours of the damage to flooding in our home being reported. Professional, responsible, knowledgeable, not to mention fun and engaging. I would definitely hire them again.

Rabab Yassin
Mar 17, 2019

F.Lax construction company is very reliable and professional.Their teams are professional and they deliver high quality work. They’re dependable and work in a friendly environment.The final work of their project was beautiful. The president of the company is very involved to ensure high quality and satisfaction of the client.we were very happy with our home.we recommend F.Lax construction highly.

Brian Gallagher
Mar 6, 2019

Andrew Earp and his team at F Lax Construction did an excellent job with with the repairs in my basement. The technician who did the epoxy floor was very thorough and went the extra step making it beautiful. Thanks guys!

Brian Gallagher

Stephen Rowe
Mar 6, 2019

The whole team has been working on the house since the beginning. Had a few set backs due to DTE energy not liking the location of the house. F.lax went ahead a moved the whole house over 10ft to get approval from DTE to finish the house. Now its towards the end of the build and everything is above and beyond what i wanted. Cant wait to be moved in.

John Dahlerup
Feb 18, 2019

Flax Construction, Owner Alan, and his team, from top to bottom, couldn't have been more understanding and caring, during this time of total concern over own home after the fire. Everything down to the smallest detail was handle first class and our home looks better than when we built it. THANK YOU FLAX!

Lyla Gee
Feb 6, 2019

I can't thank Joe and his team Justin, Tracy, Andrew and their flooring crew enough. Everyone were professional showed up on time and ready to work, they gave me a fair price my home looks totally brand new. you guys went above and beyond thank you so much! Yes I will be recommending your team to friends and family I can't stop smiling. I must say contractors have a bad reputation you guys restored my faith, you all made this project fast, easy and I must say pleasant Thank you Thank you!

Josie Lulgjuraj
Jan 31, 2019

F lax responded quick to a leaking pipe at my parents’ house. Rob walked us through the process start to finish. He was very patient with explaining things as there was a bit of a language barrier. Very glad our insurance company recommended them, our home was back to normal in no time!

Dinas Kamaitis
Jan 31, 2019

Easy to deal with the estimater came out no problem late on the weekend and also dealt with insurance company and finished the job quick. I believe his name is rob ! Very satisfied

Caitlyn Stepke
Nov 15, 2018

Before our house caught fire I had never heard of FLax construction before I came across them because they worked with my insurance before and I was recommended them. It was the best decision of our lives to work with Flax construction as our contractors. Andrew and Steve worked well together, were always professional, and always made sure I understood what was going on. They even took the time to sit down with me and explain any questions I had regarding my claim, even when that wasn’t their job they exceeded in every aspect. The shape our house was in after our fire was heartbreaking and being an older house there were more than just the fire issues that needed to be dealt with. Not only was every issue dealt with almost immediately but it was done correctly too. And if there were issues I had I never felt like I was in the way or interrupting. Even after the claim was closed and all the work was done if there were any questions I was still treated as an ongoing customer. It was a long journey but the outcome of their work is absolutely remarkable. My family couldn't more happy to have our home back and to have worked with them. Thank you so much for all you’ve done we are truly grateful for you and the work that you’ve done for us. I definitely would recommend this company to anyone.

Jill Bonnici
Sep 11, 2018

F Lax Construction, Joey and his crew went over and beyond to help get my store up and running after having a devastating flood. Appreciate them greatly and would recommend them to everyone.

Allan Gollis
May 16, 2018

F.Lax worked with my insurance company to renovate a bathroom due to water damage. They were very neat and professional, completing the job in half the estimated time, to my satisfaction. I highly recommend them for their excellent workmanship.

Moe Ali
May 2, 2018

Look, if you want to get screwed over...just come to this company. Once they have your money, they won't care about the job anymore. Took about half a year to get a simple job done that could have been done in one or two days. Thank you for the hassle f.lax company.

Tina Pope
Mar 18, 2018

My experience with F. Lax Consruction has been great. F. Lax Construction employees, Kyle, Mark, Brian and Daryll are courteous, respectful and highly proficient in the execution of their reconstruction duties. With each time scheduled time for repairs, they were on time, cleaned as they went and always leaving the area neat and clean. Our project manager Eric was extremely accessible, helpful and was responsive with each inquiry. Rob our estimator was very informative, knowledgeable and professional. In the future, we would definitely use this company and would recommend to others due to the quality workmanship, professionalism and timeliness.

Evolution Pool
Jan 23, 2018

Came to my house for a recent pipe break. The estimator was very knowledgeable and helped me a ton. The team that was assigned to fix my home was amazing. They cleaned up everyday and treated my house with respect.

Heather C.
Sep 7, 2017

I experienced a major sewer backup in my finished basement during an unseasonably heavy rainfall in 2014. Two feet of blackwater entered via the pipes. Most of my city ended up under foul water. My local insurance agent with a national company recommended X-Cel Restoration/F. Lax Restoration. I used them again in 2017 during another heavy rain incident that caused sewer backups in my city.

Getting in touch with X-Cel/F. Lax was not difficult. They immediately dispatched a team with dehumidifiers and fans to begin the mitigation process. After that point, however, the homeowner must take an active approach to contacting team members, their estimator, mitigation manager, and remediation manager.

The mitigation team kept in touch on the first day or two. They promised to return and complete work they didn't have tools for, and check progress of drying on the second day. Confirming they would return, I stayed home from work and they never showed up until evening -- after I called the mitigation manager and main line. Even then it wasn't more than a courtesy check. A gentleman on the team came alone, unable to do the necessary work because he needed a larger team. The equipment was left over a weekend again due to lack of someone calling to pick it up, and one of the pieces started to burn and smolder. Calls to the main line weren't picked up and the best I could do was shut it off.

Work crews are capable and prompt. They completed drywalling and painting, mud work, and flooring well the first time. However, there was a serious delay between the mitigation completion and the restoration work. Our mitigation manager did not help close the loop with F. Lax in 2014 or 2017; we had to do that ourselves. Assignments rely on you being proactive. The flooding damage in August was not completed until October, holding up our carpet installation. We had to complain to the team manager for shoddy paintwork that showed obvious brushstrokes and transition phases from the undamaged drywall to the newly installed stuff.

Fortunately the team manager was great in getting the work fixed: he came out personally to complete the painting. The flooring and paint jobs were very good otherwise, and held up well. The problem is the glacial rates of time and the absolute necessity a homeowner advocate for themselves. If you're prepared to push back and demand times, text teams to find out where they are, and try to keep a flexible schedule, this is not a bad company to work with.

Insurance payments were easy enough.

Timothy Halstead
Jul 3, 2017

My insurance carrier sent this company in response to wind/tree damage to my home. The responded quickly, and were happy to have the job. They removed the tree and sealed the damaged areas on day one. After that, nothing happens. Deadlines come and go, they only communicate when you initiate the communication, and you cannot get them to show up and do the work. It took them 12 weeks to roof my house. I'm now 16 weeks out and cannot get them to show up and do the remaining work. The siding & chimney repair still have not been done. They measured and ordered the wrong size replacement window, so I'm still waiting for them to install the correct size window. Simply a disaster to deal with.

Christopher White
Sep 1, 2016

I had the pleasure of dealing with this company before closing on a house in early December 2014. Right before closing the pipes burst and flooded the whole house causing extensive damage.

The seller made the mistake of hiring this company to do the restoration. They didn't even start demo work till after the new year, nearly a month after they were selected to do the job.

Since I had to communicate with them through the seller it's hard to tell exactly what was going on, but I fully believe the contractor was actively lying to the seller and those lies were forwarded on to me.

The original estimate was 30 days of work, we didn't close till mid-April. When we finally did close, we discovered that the work was not even finished. They hadn't finished repairing the water heater, and they failed inspection due to switching hot/cold on the faucet. Neither were serious issues, but they also were not disclosed to me at closing which was infuriating.and fraudulent. They took several days after closing to correct the issues as well.

Once we were in most of the work done wasn't too bad of quality, but one of the counter tops in the kitchen was damaged by the contractor or one of his subs and then left.

After the nightmare I had to deal with with this contractor I would seriously suggest shopping somewhere else.

Alan Yike
Apr 10, 2015

This company did $3000 worth of plumbing work on a house I was buying and within first time fully using the bath tub it leaked and ruined ceiling that they also were paid to fixed. Scott claim they don't warrenty the work if you aren't the one who paid them regardless if you have all paperwork. Stay away!!! Scam you out of your money and do poor...poor work and refuse to make it right.

Jim Nelson
Nov 23, 2013

They did an insurance repair for me 4 years ago (roof cave from snow) and they were very helpful then. They know how to work with the insurance companies to get the best settlement. We were very happy with that work but also....when we had a leak 4 years later they replaced the whole roof at their cost - which I was very happy about. They stand by their work, have great subcontractors, and do a great job. What else can you ask for......5 stars!!

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  • 950 Orchard Ave, Ferndale, MI 48220
  • Commercial Roofing
  • Licensed & Insured
  • Locally Owned & Operated
  • Metal Roof
  • Green Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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