4+ months, work still incomplete and unknown water damage. Very poor communication
06/04/2020 Chad Caldwell gave us an estimate on the roof, gutters, downspouts and replacing a window. We gave a check for $4100.00 and was told the roofing supplies would be dropped the week of June 15th and the roof would be done that week.
07/06/2020: Chad was contacted again. Had not heard from anyone and asked about a possible date.
7/19/20 (Sunday evening): Chad informed us they would be out the next day to start the roof. At that time, he was reminded that we had to do it on Thursday/Friday since I work 3rd shift, and we needed time to board the dogs.
7/23/20: Got a call from Jane (at 5:30- from their office) stating they would begin the roof the next day. I voiced my frustration about not having notice. We had no time to board the dogs.
7/24/20: Roofing began. Chad did come by to check on the progress. While he was there, there was thunder in the background. So the work needed to stop for the storm to pass. Within 30 minutes of him leaving a storm hit. During the 30 min the roofers begin to pack up stuff. At no time did they tarp the roof and it was about half done. 10-15 minutes after the storm hit water came POURING in our living room window, soaking the couch and hardwood floors. Text Chad at 2:34 pm. The roofers were scrambling to now tarp the roof and we were trying to help. Jane at the office was called to let her know and again voiced my frustration. Even after the tarp was put on and the rain stopped, there was still water visibly dripping from rafters in the attic, as well as water collected in an overhead indoor light fixture. An hour and half after the "water in the house" event, Danny Yarborough (Regional Manager) showed up and 30 minutes later Chad also arrived. First words out of Danny's mouth was "that's not that bad." For us it was, and we had cleaned up some to mitigate the damage, and some had dried up or soaked into/under the hardwood. We voiced our frustration with what had just happened along with the total lack of communication and customer service thus far. They made every excuse in the book but said it would change.
7/25/20: Chad a scheduled a contractor to come and look at the water damage first thing. However, the roofers continued putting the roof on. Chad had to be contacted since they didn't speak English so he could contact them to stop. The contractor came out and spoke to us...things were ok and we agreed to let the work continue, even though though inspections Chad promised weren't performed. Chad said the roofers would be back at noon to complete the roof. At 1:46 Chad was informed the roofers had not come yet. 3:00 the roofers show back up and complete the work.
7/31/2020 8:06am: Got a text from the window contractor's wife asking if he could come that morning to replace the window. My wife let her know we were not home and had to take our son's car to the dealership to get work done before he moved to college. This was the last contact about the window replacement.
Beginning of August: Jane was contacted to be asked about the gutters and when the window would be replaced.
Aug 6 or 7: Jane called and said the gutter guy should have come to measure - No one had been out to measure.
Aug 10 or 11: Jane called and asked if the gutter guy could come that weekend. She was told that is had to be done either before the 13th, or after the 16th because we had to move our son to Alabama for college starting on the 13th.
8/11/20: Got a call from Allstate regarding some things Chad turned in on the claim...she was asking questions I didn't know the answer to. Attempted to contact to Chad with no response.
8/15/20: Returned home from AL to discover the gutters had been put on while we were in AL, after they were specifically instructed not to do so. The gutters were also the wrong color. Immediately called Chad who blamed Jane and again voiced the total lack of communication on their end.
10/5/2020: Elevate contacted us for final payment, when the work is still incomplete.
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