Disaster Plus

This company came to our rescue within two hours of discovering our burst pipe. They were FABULOUS! James and his crew knew how to handle the major issue and walked us thru with them along the way! They are knowledgeable with years of experience in disasters! We r thankful for this family run company - THANK YOU ALL!

Every single person at Disaster Plus was helpful, patient, and excellent at their job. We were met with kindness, honesty, and incredible communication during a time that was quite stressful. Knowing we could trust Zach and his team put our minds at ease. If you ever find yourself in need, Disaster Plus should be your first call.

This company was wonderful to work with for mold removal. We had a strange roof leak that had ran between walls rather than your typical ceiling leak so it took us a while to figure it out. A couple months later noticed a wall was bowed out and black staining on wood floors in the corner. Having used this company during the leak detection process, I called them up to investigate. Response was fast, estimate was detailed, started work quickly. Best part of all, they are honest! They told me it wasn’t as much work as they expected and had to adjust the estimate…down. I have had lots of work done and no one has ever changed the estimate in my favor. I can’t recommend them enough!

I highly recommend Disaster Plus! Julia, Zach, and James were very responsive, courteous, and helpful throughout the whole process of water remediation. They were a pleasure to work with. From start to finish, we felt we were in good hands. Also, the price was more than fair.

Top of the line workers! There was a Huge “accident” in the bathroom and they came right over assessed the situation and got it so very clean. They even took all the soiled towels and are going to wash them and bring back!

Trevor, Zach and the whole team at Disaster plus make our “disaster” more tolerable knowing they were taking care of our water leak and soaked hardwood floors. Hope to never have to call them again, but if we do, feel certain they will take care of our issue with the same professionalism, knowledge and compassion they did this time. Thank you guys muchly!!!

Trevor and Zach were phenomenal in helping us get our home back in order. We woke up to 1/2" of water throughout our entire first floor. In less than half an hour Trevor was at our door helping us move things and suction water to help things dry out as quickly as possible. He ended up filling and emptying one truck and filling the same truck nearly half way full again so this was no small feat. He was completely professional and in the following days our assistance from Zach was no different. He was coming out almost daily to check the dehumidifiers and fans to make sure that they were doing their job and we were on the right track with minimal permanent damage. I can't thank these two enough.
Ashley M. Terrell

If you need help with a burst washer and managing water flooding your home, I recommend reaching out to Disaster Plus for assistance. We recently experienced a sudden washer burst in our home, which can cause irreversible damage and mold if not dealt with quickly, ideally within 24 to 48 hours.

Charleston, SC has several remediation companies, so it's important to contact a professional water damage restoration service promptly after such an incident. Despite our incident occurring on a Friday evening at 8:20 pm, Fred Norris from Disaster Plus promptly responded to our call and provided guidance on containing the water. The next morning, Zach from Disaster Plus assessed the damage swiftly and took necessary steps to control the water damage.

Addressing urgent water damage restoration can be overwhelming, and we found peace of mind in selecting Disaster Plus. Opting for a service with a proven track record was essential to handling our situation effectively.

Disaster Plus not only offered water drying and extraction services but also advised us on mold remediation and structural repairs. Zach from Disaster Plus began with a thorough property evaluation, using dehumidifiers and fans for water removal. Trevor from Disaster Plus performed a detailed assessment of the water damage over the following days. Additionally, Disaster Plus started demolition work to inspect the extent of water damage throughout our home.

When looking for high-quality water damage restoration services, consider reaching out to Disaster Plus for their prompt response and efficient cleanup processes. Swift water extraction and cleanup are crucial in minimizing the impact of water-related disasters.

Choosing the right water damage restoration service is crucial during such challenging times, and Disaster Plus has demonstrated their reliability and expertise through their timely response and effective restoration procedures.

Cannot say enough for their fast reaponse after my ceiling leaked after hurricane Helene. They came out on Friday at 1:00 and quicly went to work. Everything was dried out by monday in order for the contractor to come out and start work. In two weeks i had my entire living room back to perfect. They are the best. Perfect drywall & painting. Highly recommend disaster plus

DisasterPlus responded VERY quickly (Sunday afternoon, shortly after we called) when we discovered that part of a bathroom ceiling had fallen in (from storm Debbie) while we were away. They were very thorough, and careful to clean up the mess, and protect the halls that they had to traverse, every day. They had fans and dehumidifiers running for several days to thoroughly dry out the moisture; would not hesitate to use them again.

I had a bursted water heater and water pipe coming from the attic causing a terrible flood situation in my home. I have never dealt with anything like this. It was total chaos as I had my family and guests in the house. I couldn’t get any mitigation company to show up until I was recommended disaster plus. I was blessed by their sense of urgency and came to the rescue. From the office amazingly friendly, understanding and sympathetic staff starting with Julia and another amazing lady I forget her name …. Taking the initial order and moving schedules around to fit me in, to the amazing doers at location led by incredible Zach and team. I can thank them enough from making a horrible incident into an amazing experience of people helping you. When they left is like nothing ever happened. THANK YOU!!!

The company responded to a major water leak I had on Labor Day. They came to my house very quickly and did the remediation. Trevor, the technician, did a thorough job with the extraction, explaining the process and afterwards he did the moisture readings to make sure all affected areas were dry. I would recommend using them.

They came in 15 minutes from when I called them . Tracy had answered the phone and was so nice, helpful, & professional . I later learned she was the wife of Fred Norris, the owner. Zach was so great when he removed all our dehumidifiers . A very professional group and a local, family business.

This was my first experience with Disaster Plus, and I chose to call them based on the positive Google reviews. That turned out to be a great decision, as their service met our every expectation. We sustained some Tropical Storm Debby water under a section of wooden floor board. Within an hour of phoning Disaster Plus, Zach was at the house. His inspection and analysis were thorough (including a "just to be sure" visit to our crawl space), and he explained his recommendation for remediation. I never had any sense that Zach was doing anything other than what, in his professional opinion, we needed done to address our issue. Zach promptly set up his equipment, again explaining how it would work, and promised to return in 48 hours to reassess our situation. As with everything else, Zach was true to his word. And as he predicted, our floor was completely dried and no cupping was present. Zach was personable, patient and professional. He left our house completely clean, and left us absolutely satisfied with the service he and Disaster Pro provided. I won't hesitate to reach out to Disaster Pro again.

The disasters plus team was prompt, efficient and very thorough. James arrived quickly on a Friday evening and went right to work staying late into the night cleaning up and helping to prevent further water damage. The crew was amazingly fast removing all damaged materials from my home. James communicated effectively and kept me up to date on progress throughout. Julia helped put my mind at ease in a very overwhelming situation and walked me through the whole process. Highly recommend disasters plus.

Disaster Plus really provided great services for me and my family . Julia offered so much help being it was my first time dealing with a restoration company .She provided me with everything I needed to get my home back together . Disaster Plus was great!!

We had an unfortunate water leak that Zach was able to clean up promptly. He was here within a short time of calling Disaster Plus. Zach quickly determined the areas affected and went to work right away to clean it up. He kept the worksite clean and informed us of everything he would be doing. Highly recommend Zach and Disaster Plus.

Prompt and excellent service. We discovered a leaky appliance on a Sunday morning, and they were on site within an hour. James was courteous and thoughtful, checking progress frequently. At one visit, I asked him a favor completely unrelated to the service call, and he gladly complied, delivering above and beyond what I’d asked. Why call anyone else?!

My Daughters condo was flooded out by a contractor installing new hot water heater in condo above contacted Tracy that night she got her team right out to demo n dry out the condo Zack was in charge he kept us informed throughout the process witch took 5 days to complete .I would recommend Disaster Plus Thank you

I’ve hired disaster plus twice in recent months to help remediate mold I’ve found during house renovations. They have been quick to respond, clear with what their plan of action is, and diligent on ensuring all mold is removed and done so efficiently. James has been the tech to facilitate the work and he couldn’t be easier and more clear to work with.

Our AC unit leaked and caused the ceiling to collapse over our stairs and wet the carped and scattered debris
all over our stair lift on a Saturday night. We called Sunday morning around 8 AM.Disaster Plus member
Zachery Meckley arrived within 20 minutes and began the cleanup. He di an outstanding job with a cheerful spirit. He was a complete professional.

From the phone call to ask for help and how to handle our clean up to the end result, my family and I were treated with respect and support. They showed up in thirty minutes and left in two hours with EVERY spot of blood off walls, wallpaper, and carpet. If you need help, please call them! Their first priority before starting the job was to make sure my family was okay. Thank you Disaster Plus!

A company all about Southern Hospitality. Quick response and took the time to really talk me through the process. Will be my first call for any emergency moving forward. Tracy meant me felt looked after.

James was quick responding, thorough, and very friendly. Very professional service and our home recovered quickly after water damage thanks to him.

Disaster Plus is awesome. We’ve had them out twice in 10 years for ruptured pipes and they have been very quick to respond, very reasonably priced, and got everything dried out and put back together in record time. 5 Stars! Zach is the man!

If I could give 6 stars I would! The customer service and response time from the entire team was amazing. James was our technician and he was so personable and knowledgeable. If you have a disaster I would highly recommend calling them.

The Disaster Plus team was a pleasure to work with. Our technician James was prompt, knowledgeable and thorough. The Norris family takes great pride in being a local business, and it shows!

James and the whole team did such an excellent job with our restoration project. They were on time, thorough and excellent communicators.

Quick,Professional,Polite,& More than Helpful

All the workers that came in after them were impressed with there work
Zach , James , couldn’t have been nicer & professional
there support staff always had a smile on there face & worked hard also
The woman on the phone in the office were amazing
I talked to Nikki on the phone several times always Happy
This may sound over the top
This review is true as far as I’m concerned

We discovered that there was water damage in one side of our house affecting multiple rooms and requiring floors and walls to be removed. Julia Ann went above and beyond to have someone out to us immediately as well as advocating on our behalf to insurance adjusters. James and Zach worked tirelessly to get everything out and dry as well as reassuring me that our children's rooms were safe and mold free. I could not recommend a company more that I never hope to have to use again!

I would like to really thank Disaster Plus and Julia in the best customer service department. I recently had a water leak in the wall and it flooded under my house. Julia and her hardworking crew consisted of Paul, Steve, Zach, and James. Hope I didn’t leave anyone out as it was a most stressful time and all of them worked tirelessly at all different hours. I was so grateful to meet all these really polite and very hardworking young men trying to make my bad time better. I definitely would call your company again. Thank you again to Disaster Plus and your exceptionally great crew.

Up stairs toilet broke over night flooding the bathroom and water came thought the living room ceiling in the down stairs living room soaking the hardwood floors. I called Disaster Plus and they were here within the hour. The removed all the water damaged floors and ceiling and got us dried out. They were professional and courteous the entire time.

Fire Extinguisher Cleanup: We had someone spray a fire extinguisher inside of a house in an act of random mischief on a Saturday afternoon. The extinguishing agent was a finely ground powder of monoammonium phosphate and it spread throughout the home as the HVAC was running. The powder is corrosive to metal and can damage equipment so we had to act fast. Disaster Plus took the service request after hours, and Zach arrived fast to begin cleaning this up on a weekend night. They ran air scrubbers as well and did a final walkthrough after the air scrubbing was complete. Zach, Julia, and Hailey with Disaster Plus made sure this was resolved quickly and did an awesome job.

Disaster Plus are lifesavers. Had a house heading to market that needed an urgent mitigation, they had me scheduled/work ordered/invoiced within 96 hours. The work was phenomenal, and you can’t ask for better service. Need help? Call these folks immediately

Awesome work and great folks to do business with. Quick ad professional work. There is no better to .get your job done!

They were fantastic to work with. Made the whole process quick and painless. James did a fantastic job! He was polite and honest and did great work!

We had a major water leak in our home after a hurricane that went undetected in the walls and subfloor for several days after the storm. Mold and mildew set in to the carpet and drywall so rapidly we realized we would have no choice but to tear most of it out. Disaster Plus came to our rescue as soon as we notified them and not only took care of our water disaster and mold/mildew abatement, but gave us a quality recommendation for sheetrock repair work and painters. The affected rooms are as good as new. We highly recommend Disaster Plus. The Norris family and team are top notch and while I hope we never have to need them again for a disaster, they would be the only company we'd trust to restore our home.

They jumped in and helped our family during record flooding in the area. From attentiveness to quality of work, there’s nobody that I’d rather work with. James has been a rockstar and has helped me understand everything we’ve been dealing with. Look no further.

Had a flood in the downstairs of my house after a washer malfunction and gave Disaster Plus a call for help with cleanup. They were all very friendly and helpful over then phone, and Zach arrived quickly on a Sunday evening. Zach was great - trustworthy, honest, friendly, and very communicative. He did a great job and worked quickly and efficiently to get me set up with dehumidifiers and fans to dry everything out. My insurance company has worked with them a lot and they came highly recommended. Hopefully, I won’t need their services again but if I do, I’ll definitely be giving them a call.

Couldn’t have asked for better service! Zach was great to work with! Disaster Plus will 100% get my business if I need their services again in the future. Local company - timely - solid work - top level customer service!

James and Zach are the dream team. James arrived within 30 minutes of the call and and explained the entire process very well. Zach arrived not long after. We felt we were in good hands and they did a fabulous job saving what furniture they could and getting the water extracted quickly.

Disaster Plus recently handled the mitigation and remediation of water damage in one of my rental properties in the most professional, efficient way possible. Even though I don't live in town, they handled everything by phone and email, and completed the job to perfection. I put my full trust in them from the beginning and they didn't let me down...thank you Disaster Plus!!

Paul came out immediately and did a thorough inspection of our situation. (The a/c in the attic leaked through the ceiling, down the wall and onto the floor). He explained what needed to be done and we feel confident we called the right people.

The whole Disater Plus team is amazing. They are always responsive, organized, and friendly. They have many qualified connections in the area for any restoration needs you may have that extend past their abilities. My business has used them several times for several different concerns and they are always top notch.

Just wanted to share my experience with Disaster Plus in Mt Pleasant SC. They were extremely quick and responsive to the water emergency at my home. You could tell they knew exactly what to do immediately started the process necessary. While the equipment was doing its job so were the two technicians that come to my home to check on the results. They both answered all my questions and explained everything that the process involved to me. Hopefully, I’ll never need them again but if I do I will know what Company to call. Thank you, Disaster Plus Mt Pleasant! Loretta H

Zach came to us shortly after we called Disaster Plus when the deluge of Hurricane Idalia had receded. He was phenomenal and professional. He took our problems in hand, talked us through his procedures, and then got to work. Thank you Zach!

When the ladies washing machine upstairs over flowed and water came down from my sister's entire ceiling and flooded her condo, i just knew it was going to be structural, but Disaster Plus came and made it right. They put in fans and dehumidifiers and dried the place out. It looks wonderful again, and she was able to save her carpet. Disaster Plus was kind and on time. Although i hope to never have to call them again, i definitely would.

We recently had an urgent need for Disaster Plus to assist with cleaning a family residence. They arrived promptly and performed a thorough and professional cleaning. Zach was wonderful to work with.

If only I could give ALL the stars!! Paul and James were super responsive and very patience! DIASTER PLUS ALL THE WAY!!

The Norris' and their highly skilled team are a true godsend! They helped us navigate the process and physical task of clean-up after a fire with sensitivity, unparalleled expertise, resourcefulness, and compassion. When I told Julia a week before Christmas that our family wished to celebrate the holiday amongst the reconstruction, her team cleaned and staged our home, even providing a small tree. They continue to be an invaluable resource. I trust their team implicitly. They are simply the best and have been an incredible blessing !

Disaster Plus was fantastic…James came out shortly after I called for help. He was very professional, a skilled worker, and handled the situation quickly and efficiently…as well as being a very polite, young man.
I would strongly recommend Disaster Plus…thank you so much!
Constance Gilmore

Our attic air conditioning unit developed a drainage problem, which resulted in leaking through the vaulted ceiling into the room below. Disaster Plus came immediately and worked side-by-side with our HVAC contractor to deal with the problem. They were incredibly responsive, pleasant, and tidy. I would give Disaster Plus (Zach and his team) six stars if six were available. They were terrific and have our unqualified recommendation!

I would recommend 10/5 stars for Disaster Plus. The quality of service was great, they were not only timely, but went out of their way to make sure we were a priority. All of the staff whether it was the receptionist, technician, or owner were impeccable with communication and making sure the job was done right. I highly recommend them and would not use any other company. They have helped restore multiple of our extended family and friends and the quality of service never waivers.

What a wonderfully, responsive team to work with. I had a pipe come lose in my upstairs bathroom, soaking the carpets upstairs and flooding my downstairs. I called Disaster Plus and they were at my house within 2 hours removing the water, setting up fans and dehumidifiers. They came back daily to check the progress and to remove carpets, ceilings and walls. I was kept well informed of the progress at every step of the way. I couldn't have asked for a better experience dealing with not so pleasant circumstances. Owner, Tracy, office Julia, techs Zach, Paul and James were all a delight, reassuring me every step of the way!!

The Disaster Plus Team did a wonderful job handling a bad situation. Our toilet supply line broke off and flooded a big part of our house. We called Disaster Plus and they immediately came to our home and started the process of recovery. Through this entire process we found all of the Team Zak, Will and Paul to be very professional, knowledgeable and very pleasant. They did a great job of handling the overall situation. I might also mention Julia, the person overseeing this operations, was a pleasure to deal with using her expertise and integrity in getting everything arranged. Thanks to all for a great job.
I would highly recommend them.

A Christmas Blessing… The kind folks at Disaster Plus were quick to respond when a pipe in my kitchen burst on Christmas morning, during a week of sub-freezing temperatures in 2022. The Norris family jumped into action and dried my kitchen, using state of the art moisture detection and drying equipment. I can’t thank them enough for their quick action and attention to detail. They even threw in a great attitude and plenty of smiles, free of charge. Don’t bother with the rest, call the best.

I was referred to this Disaster Plus from another company given the short notice. Disaster Plus, stepped up and was out the next day setting up equipment and drying out the areas affected. Paul was the technician who did the work, and he was amazing to work with. He is very thorough, knowledgeable and walked us through every step of the process. The team back at the office (Tracey and Julia) were also amazing and were patient and understanding while I dealt with my insurance. If I ever (hopefully not) need water mitigation services again, I will definitely contact Disaster Plus first!

Disaster Plus and our technician Zach and Project Manager Julia were professional, helpful and kind. They kept us informed throughout the whole process, and connected us with other companies that could help us with repairs. They came to our rescue early in the morning, when we woke up at 4 am to a flooded home. I would definitely recommend using their services. We are so grateful that we decided to call them! They got the work done quickly, cleaned up after themselves and were great communicators.

We recently had a dishwasher overflow around midnight which flooded our kitchen completely, including our cabinets. We immediately dialed 7-247-247 (Disaster Plus) and Mr. Fred Norris answered. He informed us that if we could sweep the water out that night it would be a less expensive clean-up and they could be here first thing in the morning. Paul and Zack arrived early that next morning and brought in fans to dry the remaining water and remove the affected cabinets. This lasted about three days and they checked on them regularly to make sure they were working properly. Our contact there was Tracy who did an outstanding job of keeping us informed as to the progress. Richard was also outstanding as he checked on the fans when Paul and Zack were busy at other locations. After about three or four days their work was complete and we could not have had more competent or nicer people to work with. They were always, without fail, there, when we needed them. We would very highly recommend Disaster Plus to anyone who has a water problem. You will not be disappointed.
David and Janice Hudson

Disaster Plus was prompt when we came home to a flood after a camping trip last year. They were not only helpful but also comforting as we walked through such a surprise. I highly recommend them!

We are so please with our experience with Disaster Plus. Zach and Jamal were so helpful. They thoroughly explained what was going on and the steps being taken for our removal. They were timely, very efficient, went above and beyond and were just all around a pleasure to work with and did a great job getting our mold issues cleaned up. We can’t say enough good things about working with these two! Absolutely recommend Disaster Plus and their team for any mold or water damage issues you may have.

They were quick, stayed on top of the problem, and we're very pleasant to work with. While insurance took its sweet time, the caring family running the business continued to work with me to resolution.

I had used a competitor firm for a similar issue several years ago. They fixed the issue but would not give me an estimate in advance. I was finally able to get one of the employees to give me a range. When the work was complete in the expected time, I got a bill for four times the estimate. I called and told the other firm that something was wrong but they insisted it was correct and stated that that's the way it is with emergency work. I finally found the error on my own and got the bill corrected, but it was still twice the original estimate.

Disaster Plus was professional, on time and did not try to take advantage of me when in a bind.

Called Disaster Plus after finding water coming through the ceiling from the water heater in our attic. Paul from Disaster Plus was here within an hour and began drying up the water. Several fans and dehumidifiers were placed around and he came back the next morning to check everything. Zack came the next day to check and Richard came today and checked for any dampness and removed all the equipment. All 3 men went above and beyond to take care of the problem. Any future issues, we would call Disaster Plus without hesitation. Each visit the men were here absolutely at the time they said would arrive.

My 89-year-old father had a fire in his attic. The fire department responded immediately and Disaster Plus was right there behind them. Each person we had contact with from the Disaster Plus went above and beyond to lessen the trauma and care for my father and his possessions. Their work was really impressive. Our family is really thankful for their expertise and compassion.

The Disaster Plus folks arrived the same day as our apartment fire and began work immediately. Every item in the apartment was removed, inventoried, cleaned and given Ozone treatment. Four days later things began to be delivered to our new undamaged apartment, wrapped carefully, labeled in excellent condition. We couldn’t be happier.

The space has been carefully gutted, treated and dried. We’d give these folks 5 star rating. It has been a reassuring comfort to work with them.

All of the men that have been here have been so nice and seem to care about our house and us being as comfortable as possible. They explain everything before doing it & always want to know if we have any questions before they leave. They always let us know when they're coming so they don't just show up unannounced. I am very happy with this company. Plumb Pro and Disaster Plus work very well together.

We have, unfortunately, had to use Disaster Plus twice in two separate instances. There are not enough words to write about how wonderful this company is. They are responsive, professional, caring, quick, and do an excellent job walking you through everything. We cannot thank Julia and the Disaster Plus team enough for all of their help. We hope to never need water restoration services again - but if we do there is no one better than Disaster Plus!

Hugh shout out to Tracy, Richard and Zach. We had 2 inches of water in our office from Elsa. They were here in less then 2 hours to begin clean up. Stayed until the job was done and even help move things around.!!!!!!!! THANK YOU

This is my second time using a remediation company for an interior ceiling leak and Disaster Plus’ service was OUTSTANDING! My first experience was so bad that I dreaded calling these folks but they were prompt, professional, polite and efficient. Best of all, they did an excellent job of cleaning up after they were done! I have not yet received my bill so I cannot comment on their pricing but quality of their work is top notch. I definitely recommend them to do an excellent job remediating any water damage you may have.

I called Disaster Plus early one morning after finding a leak under my house. They were able to respond quick and took care of the issue like family. Using a local remediation crew wasn't a deal breaker, but i'm glad I called Fred and the Disaster Plus team. They were quick, responsive, easy to communicate with, and indeed treated the problem as if it was their own. 10/10 would recommend and use again for any and all disaster remediation needs.

I'm a Property Manager in Charleston with over 180 properties under my purview. I have used Disaster Plus for everything under the sun. They are always pleasant and professional to deal with, and the work performed is second to none. When disasters happen, and they will, I know I can trust them to do a great job, at a great price.

Unfortunately, we’ve had to use Disaster Plus a few times. They are amazing. Highly recommend. I’m so happy I know who to call and trust during a home disaster!

We were very pleased with Disaster Plus. They were enormously responsive, courteous and engaging. They helped us find other services for needed new drywall and flooring. I strongly recommend them.

Earl Walker, PhD (Colonel, US Army Retired)
Founding Dean and Professor Emeritus,
Citadel School of Business

Called Disaster Plus for my mother for a mold issue. I cannot say enough about the work that Julia Ann provided. She was incredible and provided detailed steps every step of the way and was always available for questions. They are the best family owned business in Charleston!

Our service from Disaster Plus was awesome. We recently had a party at our home for our daughter celebrating her 21st birthday. All her guests from college were supposed to have received a negative COVID-19 test before showing up at our home. All did except for one and unfortunately, she was notified that she was positive during the party. What do you do when you find out that that your home is likely COVID contaminated by 13 college students? You call Disaster Plus! We sent all the kids back to college and called early on a Saturday morning and reached Fred Norris who owns Disaster Plus. He calmed us down and arranged for one of his on-call technicians to come out and disinfect our home with a “green” non-toxic product with a 99.9% COVID deactivation rate. Our technician was excellent and really emphasized with our situation while explaining what he was going to do. We were able to re-enter our home within about a half hour after he was finished spraying with peace of mind. And 5 days later, my wife and I, kids, grandkids, and friends who were attending the party all tested negative on our COVID tests. I would highly recommend Disaster Plus. A great family run company that cares.

We cannot say enough good things about Disaster Plus!! We are so, so thankful we called them after we had a water line break that flooded the house. It was a Sunday and they were out there within hours. They guided us through the entire process with great communication and every single person we worked with was top notch - extra special thanks to Tracy, Richard and Michelle. It's a true family-run business and they make you feel like part of the family. Thank you for everything!!

My relationship with Disaster Plus began over 15 years ago when I bought my first townhome. The air system overflowed, and Disaster Plus went beyond the call of duty to solve not only that water issue but also an extensive mold issue. All with extreme care and professionalism. Fast forward a few more years, and I had a toilet overflow upstairs that flooded through to the downstairs. They took care of that, too – removing what needed to be removed and drying it out completely so that it could be put back together into a beautiful home again. Fast forward to this year; about a month ago, I was busy with several things and accidentally left my kitchen sink with the faucet running, which flooded the kitchen. From the first moment I called, Tracy Norris, the owner, said, “Amy, we got this; Zach is on the way.” Having had mold issues before, she knew the urgency and put me completely at ease as I knew it was going to be handled expertly, and it was. Because they acted quickly, what needed to be removed was minimal, and they were able to save my beautiful wooden cabinets by drilling holes in them at their base to allow air to pass through, which, with their powerful fans and dehumidification, all was dry in two days. I must add that Julia Ann Norris, also an owner, offered extra care and professionalism that went beyond the call of duty through all these experiences, just as Zach, their expert remediator. Then, more recently, I was changing an old water filter in my refrigerator that, because it was old, got stuck, and water came gushing out to flood a part of the kitchen yet again. From the first call, it was handled with complete professionalism, and on a Friday at 9:00 p.m., Zach arrived smiling at my door to fix the problem. Again, what needed to be removed was minimal due to their prompt arrival, and now, two and half days later, all is dry and can be put back together into a beautiful home. As a professional, I feel it is important to let the public know of the best providers, and Disaster Plus for water and mold removal and remediation is the best out there! Drying out a home before it becomes a very expensive mold problem is worth its weight in gold. Aside from the peace of mind, expertise, and professionalism, beyond caring service, you can see why I am writing this review.  Thank you, Tracy, Fred, Julia Ann, Keating, Zach, and James, for all you have done to help me and my home stay healthy and in one piece! My gratitude is immense, and if you are looking for a provider to help with a water or mold emergency or even a fire emergency, I am sure they will treat you as family as they have me. That is their mission, and you can count on it!