- 2600 S Virginia St, Reno, NV 89502
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Locally Owned & Operated
- TPO Roof
About the Business
What people say about “DeBell Home Improvement Center”?
Customer feedback regarding DeBell Home Improvement Center is mixed. While many reviews praise the quality of the windows and the professionalism of the staff, some customers report negative experiences with communication and customer service. Issues include unreturned calls and unsatisfactory interactions with sales representatives. Although several customers commend the installation process and the quality of the products, serious complaints about billing practices and product quality have emerged, suggesting a need for caution when considering their services.
What Users Like The Most
- The windows are bullet resistant and they have heat resistant and they also are tinted.
- Quality windows all the way around. I am in LOVE with these new windows!
- The installers Rusty and Henry truly did an incredible job.
- Melissa, the owner, couldn't have provided a nicer and more informative response.
- The crew showed up in a timely manner and were extremely professional, polite and neat.
What Users Like The Least
- They took all our info and said they would be in touch... Never heard another word from them.
- The literal 1st words out of his mouth were... didn't ask me my budget or try to sell me anything.
- Owner was absolutely rude and personally invasive on the phone, knowing I was canceling my order.
- The DeBell window product looks nice from the outside but is not of the quality I was promised.
- Make sure you get all verbal promises in writing.
Recommended Reviews
Elizabeth Acosta was very professional and well knowledged about her company she did an amazing job presenting her windows to me the windows were good quality and they showed what I am looking for. I like the fact that the windows are bullet resistant and they have heat resistant and they also are tinted I also like the fact that I can open them up double Ways and close them different ways. Angie also explain to me about my solar panels that I also have that would help me with my energy resistant with the double panels all of this or the triple panel so I’m really looking forward to hopefully working with this company and for the install and continue to keep their family owned business going…
Walked in and told them I was looking for window replacement- first thing they said was they have a 4 window minimum. Told them that 4 would be fine, provided them with general measurements. They took all our info and said they would be in touch before weekend to schedule appt at house. Never heard another word from them. Guess we didn't need enough windows to make it worth his time.
DeBell replaced 8 windows for me. Quality windows all the way around. I am in LOVE with these new windows! They keep my energy bill down due to the double pane, and tinted, and I'll likely recoup my investment in a few years. The service, sales, install....all 10 star treatment!
- 2600 S Virginia St, Reno, NV 89502
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Locally Owned & Operated
- TPO Roof