Cook's ACE Hardware

The best hardware stores are the ones with the supplies needed/ordered but just as important have it staffed with great people who know how to help directly or to find the advice/service your looking for. This is that store to me.

Customer service is poor. Second time I have been there and had to wait for someone to come to the counter to checkout. Today was the topper, I was walking to the counter the guy who had been behind the counter sees me and walks out the door. I waited about 10 minutes calling out, is someone working the checkout counter, finally I left my stuff on the counter and walked out.

Everything you need, all in one stop. From a missing bolt, bird seed, plants, tools, grills, or a snowblower, if they don't have it, you probably don't need it! And every time I find myself wandering the aisles looking for something, a staff member always, ALWAYS, asks if I need help finding something! 5 stars!!

The entire staff, led by longtime employee and manager Ron Crosby, are all very courteous, friendly, helpful, and professional. We have been customers for 49 years and every visit has been good.

The person who helped me found me parts that cost less than $2 to replace an assembly that would have cost me $20.

Staff greeted me at the door and entertained my ignorance for pest control for probably too long. His expertise and kind demeanor made the experience a good one.

We purchased a pellet stove online. Had it delivered to Gray. They called to say it had arrived AND i got an email. The 3 young boys were very helpful loading it. Great experience!

I went here and a nice, elder gentleman helped me find the right bolts for my car and installed them for me. Great customer service!

Called Cook's up about my hardware issue. They listened and recommended a solution. When I got to Cook's, I was promptly helped.

They're very friendly very helpful on things I had to get for home improvement and little projects around the house I highly recommended them.

I have lived all over the country. I have been to a lot of hardware stores. This is the absolute best because of the employees. It is well stocked. I enjoy going there. Harry