Coastline Homes

If I could rate them 6/5 I would. Being young and never doing this process before, Steve, the General Manager, was so understanding and always helped us come to a decision with what we needed to do for our home. We ran into many issues with our power company, again because we didn’t know the process, but this put the process of finishing touches off for months. Dawn, the Construction Manager, was so understanding and did everything in her power to help get it solved. Once the power was installed, they moved so quickly and made everything look beautiful and seamless. I honestly can not say enough good things and highly recommend going through them for a future project. I attached a pic of our home so everyone can appreciate how cute it came out.

Steve, Dawn and Mike are great to work with. Very responsive to anything that was needed. I would gladly recommend Coastline Homes to anyone !

One of the most professional experiences I have ever had. From the point of sale to the delivery and set up, everything was done promptly, and every promise was kept. What really impressed me the most was how my phone call was treated as the most important one that day. If it wasn't Sid following up on a question about the purchase or Dawn getting back to me about the delivery, it was Mike letting me know that he was headed my way to tend to an issue--sometimes not even one I was aware of--that day. I would highly recommend these folks to anyone looking to purchase a modular in the area. Don't know why you would do business with anybody else. Glad I didn't.

Should be 3.75. Only due to experience with prior mgmt.

Now that they are under new management, the company seems to be moving in the right direction. Recently they set out to correct some of the unkept promises and misconceptions of the prior regime. I wish the current folks would have been around during our build, but again steps have been made to right some wrongs. The product produced is very good. If they keep with putting out a good product and vast positive customer service out reach, they will succeed.

We can't really complain the the crew was good at putting our house together in a timely fashion after it arrived in January. But like most businesses now they are having trouble getting help so you have to be patient and keep in contact with Dawn. She will address your problems as soon as she can. And even the factory stuff that has to be fixed they have one guy that cover all of New England.

Coastline has built two houses for my husband and I. The work is always great and Dawn and Mike are absolutely fabulous to work with. This would be five stars but we had to wait a long time for it to be finished but the management changed during out project so hopefully that issue has been resolved.

One time I built a sailboat here. I also got a nice tour of all the homes. They seem really nice. Would definitely go here for a modular house.

Zero stars! Stay away from this builder. They are unprofessional, rude, and don't even know what they are supposed to do. I built my home with them last year. During the construction itself, the house started to leak where the decks and stairs are attached. It's not even a year now and I have mold in the basement because of the leaks. They never even bothered to fix the leaks but were keen to collect their final payment. I have several contract disputes with them. Yesterday pipes to the second-floor bathroom burst and water started dripping into my kitchen on the first floor. The whole process of building the house with them was such a pain in the ***. We filed a complaint with the Manufactured Housing board and office of the AG, I guess the documents are available for public access.

Stay far away from this company! They don't do what they say they are going to do. They sent our home down the road without any plastic, the home was wide open to the elements collecting dust inside and everything. When they set the home, the wires that connect to each side was crimped in-between the two sections and had to be cut and rewired. The work that had to be done on the inside was not good. Had to call numerous times to get them to come back and do their warranty work and still hasn't resolved all the issues. We have a sliding door that leaks and their answer to the problem is that is how it is suppose to be. So a door is suppose to leak??? Have left messages for them multiple times and haven't heard a word back. Even had them sign a paper saying work will be completed regardless of expiration of 1 year service agreement. May have to take legal action. Would advise anyone looking into their homes to stay away and go elsewhere. You don't need the headache and spend your hard earned money on a company that doesn't care about their customers or reputation.

We recently decided to have a 24x24 basic garage built (not modular) and decided to go with Coastline Homes of Ellsworth, as we knew one of the salesmen. We had our first meeting in December 2018 and as of February 6, 2019, our garage is done, on schedule, and in use ! It could have been done earlier, but the bulk of our funds were not available until January. Only 3 weeks from the day the cement flooring was laid to the day I can park my car in the garage. One day delay for weather and one day delay for the electrician. The process even involved re-laying a propane line to get it out of the way. All the sales people were very professional, knowledgeable, friendly and helpful. They showed up for work promptly and worked a full day, every day. They even matched up the siding to coordinate with our home and installed a weather vane for us, on the garage roof. We would definitely consider using them again for any future construction projects.

Place is a joke. Bought a mobile home they never delivered it and never game me my money back. If you buy a home here watch out. They steal from you. This place gets a FFF rating. They also hide behind there parent company Schiavi Builders out of Oxford. PRETTY SAD.

Rather than only expressing my disappointment with our experience using Coastline in providing our modular home in Bar Harbor, Maine, I will highlight three aspects of our experience that were positive:

1) Our sales person, Evan, was delightful to work with and he guided us in making good decisions on the make and model selection and the manufacturer’s options to select. In fact, he is likely the reason we selected Coastline. He provided low pressure sales, and excellent post-sales support after signing a contract in December 2015 , before moving in May 2016, about three months late.

2) They represented Maple Leaf Homes of New Brunswick which turned out to be a quality home with an outstanding floor plan.

3) The subcontractor who did all lot preparation, Doug Gott & Sons, did an outstanding job on all the site work on our rural property, including the driveway, tree clearing, excavation, septic, drainage and basement foundation. This manager, Timmy Gott, did better follow up and communication than Coastline. Without Doug Gott & Sons, I believe this would have been a disaster.

We fortunately ended up with a house we like but, despite Coastline, with several uncompleted items and a very poor add-on porch that was not part of the manufacturer’s scope. Of these three positive’s, at least two are no longer available from Coastline Homes: 1) Sales guy Evan left the company 2) Coastline is no longer authorized to sell Maple.

One reason you buy a modular through a local modular home supplier is to have them act as prime contractor and manage the subcontractors. This is particularly critical on Mount Desert Island because the contracting companies have a reputation of being notoriously difficult to secure services from, and rely on to meet their obligations and schedule commitments. During the building of our home Coastline fell behind on schedule and had to replace at least two contractors. They did not seem to have the clout or relationships to obtain reliable contractors, except Doug Gott & Sons.

We had them manage the addition of a screened in porch, which unfortunately was not part of the manufacturer’s scope. From this experience, we learned they were really over their head. They provided no design details beyond the floor space dimensions and window and door locations. Coastline apparently sent some rookie to procure wood and left the contractor with a pile of very poor lumber. Since the contractor was committed to using this sub-standard wood, our porch has splinters and crooked boards.

Lastly, they promised a one year warranty follow up based upon a service list of items we provided. The project manager said they would call us at the end of our first year in the home. This never happened, so I called them and sent a list. They never would say, we agree or disagree with their items, and only made evasive responses. In fall of 2017, I continued to try to get them to follow up, and learned that our project manager was not with them anymore. I ended up talking with their new customer care manager. No one there appeared to have my one year service list or any knowledge that we had outstanding items to resolve. We agreed that they would come back the follow spring when we were back in our summer home.

In spring 2018, I ended up talking to Charlie, their Customer Care manager. I thought I was dealing with the same person from the previous fall, but maybe not since Charlie acted like this was the first she heard of my request, and said that the warranty was now long past and implied they were not obligated to do any more service work. She still said I should send the list (third time to Coastline) and she would follow up. After that call, she has not responded to any of my additional messages, and I assume I will not hear from Coastline again.

I would definitely not recommend Coastline.

They don’t even deserve one star. I feel that this company is very unprofessional. The sales associates are rude to their clients. It took forever to get the home set up. We were accused of “ stealing or losing” the bolts to the tires. I assure you that no one wants a bucket of bolts that only slows down the process of getting into a new home. It’s crazy to think you are blamed for that when you watched the workers put them in the truck. I have never seen a company act so unprofessional. Thank god it’s over and we don’t have to deal with them anymore. BUYER BEWARE...

My parents bought a home many years ago and it did not have tie downs. They have changed owners since then but was hoping they would help my mom out. I called every week for 5 weeks and I'm still waiting for a return call. Thanks to Al Benner Homes and Hammond concrete for helping her out.

This place should be called low quality homes. This place is a bunch of Theives, liars, and people who have no idea how to build a clubhouse never mind a home. I went in one day home searching and found a unit that I enjoyed. I asked my salesperson the price and was quoted 37000. I agreed and asked for them to send me the specs and paperwork via email. When I had someone look over my paper work for me I was aware they SWITCHED contracts and was trying to swindle me into purchasing a different home. I called my salesperson and was told that they made a mistake and that this other home was the price she quoted not the I was showed. So with no warning they sent a contract to a home I did NOT want nor even see. So after much frustration and talks with the owner (who is literally just as sloppy and ignorant as his workers) he said I can have the home I wanted but it will be about 10000 more!!!! Wow. I freaked out and demanded my home I was promised at the price I was quoted. We made a deal for 410000 that included skirting and steps. My house was delivered early because apparently they needed to get it off the lot asap even though I was not ready for it. But my concern was ignored and my was delivered. And when it was delivered it was clearly damaged on the outside as if the driver hit somthing on the way. My steps never came and I was told by a salesperson that they didn't put it in the contract so our agreement is cancelled. (Legit crooks). And my skirting was a uncompleted slides of plastic with zero insulation. (Talk about cheap ppl). So after all said it done I fixed up my BRAND NEW home which is embarrassing and with in 4 months the trim inside was starting to fall off and when I contacted coastline homes the owner refused to come out because he is either to lazy or cheap and wanted to wait until my yearly inspection. After phone calls, Yelp threats and constant pictures he finally sent out a worker who was more Clueless than a child who wondered into the middle of a film. Not only did the worker not fix my trim or other issues that was issued he broke stuff as well and asked me if that's ok. Haha. Wow. Now my home is breaking down more from middle school level craftsmenship and I have zero help from poorline homes. These ppl should be ashamed of themselves. To this day I'm still waiting for repairs. It's been 3 months.

Buyer beware is correct, we will be in this home 1 yr. Feb. 13, 2016, and still promises made that were to be doen, are still not done, with 3 calls and one office visit, we are still waiting for things to be fixed in this house, they wanted their money at the end of construction very quick, or we could not move in, but where are they NOW? The bank said hold back $, but we did not listen, wish we had of. I will never recommend them. We lost out home to fire, and 3 dogs, and felt doing business with them would keep the business in town, wish now we had of found a modular home business elsewhere....very upset, sad, and disappointed in Coastline Homes, and Richie.

You may think you are saving money when you settle on the deal but after two years the sub standard workmanship starts to appear. Fair warning ... take your time on the one of the most important decisions you will make. Yes coastline will service errors but the problem is the material they have to work with...seems cheap and is. Buyer beware