- 1705 Pico Blvd, Santa Monica, CA 90405
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured
About the Business
What people say about “Coast Roof Repair & Commercial Roofing”?
{
"summary": "Customer feedback is mixed regarding the roofing and gutter services provided. While several reviews highlight excellent customer service, prompt delivery, and quality workmanship, there are significant complaints about poor communication and unfulfilled promises. Some customers experienced issues with the company not addressing their initial concerns and not following through on commitments after securing jobs. These serious concerns about responsiveness and the handling of insurance claims contribute to a more critical perception overall.",
"liked": [
"Great service, got my roof and gutters done and paid for by insurance. All very smooth and easy love the job got many compliments.",
"Good quality work at a reasonable rate! Was able to repair our roof after storm damage much quicker than other contractors.",
"Great customer service my house looks good siding guys did amazing.",
"I appreciated that they always took their time to answer all the questions I had.",
"Roberto is very polite & professional. Always responded on time & answered all my questions & concerns!"
],
"disliked": [
"If I could give zero stars, I would. We were promised so many things and the contractor didn't deliver.",
"They complained about money owed, but they can't even find their own employees to pick up the check.",
"They left us to deal with the insurance company on our own and we had to find someone else to do the work.",
"As soon as we started the process they stopped responding because they weren't going to get as much money
Recommended Reviews
The roofer was going to fix some gutter work. They accepted the job, telling me they could do it, then what they needed for parts, and ended up replacing a DIFFERENT gutter. When I asked why they didn't fix my initial problem, they pointed out I didn't have a fascia BUT charged me to repair the fascia in the first place.
This was the giveaway that they either knew the entire time they could never repair it or didn't even bother to assess the problem properly. They even asked me to pay an additional $700 for a strip of gutter they ordered that was a mistake if I wanted to keep it. The wrong gutter that was repaired was NOT a $700 piece of material.
If you choose to work with this company, keep the text messages and a record of the project plan/contract/quote to keep yourself protected if you need to prove poor process. But I'd suggest you stay away and look elsewhere.
Great service, got my roof and gutters done and paid for by insurance. All very smooth and easy love the job got many compliments.
Good quality work at a reasonable rate! Was able to repair our roof after storm damage much quicker than other contractors.
- 1705 Pico Blvd, Santa Monica, CA 90405
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured