Chuck Swenson - State Farm Insurance Agent

They were all very helpful and promptly answered my questions! I will definitely be referring my friends/family to your agency!

Great office for all your insurance needs. Very professional and attentive to detail. Highly recommend. Overall, a great group of people to work with!

Sucky Chucky and his Crew failed me entirely after my 16-year-old son was struck by another State Farm-insured driver. Instead of investigating fairly, State Farm pinned 25% liability on my son, citing only "speed" without considering the evidence I provided. For eight long months, I was denied direct communication with the claims adjuster, forced to deal with express reps who could only repeat the predetermined liability split. Every piece of evidence I submitted to prove my son’s innocence was ignored, and they refused to investigate from my perspective.
When I sought help from my new agent, Chuck Swenson, I was met with shocking indifference. His dismissive response—“We don’t do anything policy or claims related; we just babysit the staff”—made it clear they had no intention of advocating for their clients. Transferred back to the Princeton office, I demanded to speak to Chuck directly. His so-called "solution" was insulting: accept the liability decision, with years of higher premiums, or take the matter to conciliation court. Neither option addressed the lack of communication or fair consideration I desperately needed. Chuck provided no advocacy, no support, and no effort to resolve the issue.
Attempting to fight this battle alone, I spent months trying to get the claims department to acknowledge my evidence. Knowing Chuck and his team had no problem collecting our $780 in monthly premiums (not including coverage for our two homes), I tried contacting him again. Yet, Chuck was never in the office, and his staff’s promises to investigate were hollow. Eventually, I received an email from Chuck falsely claiming that two claims managers had already explained their decision—this never happened. Not once did claims communicate with me or explain their rationale. This was exactly why I needed Chuck, but he and his team failed to advocate or even ensure basic communication.
Chuck Swenson and his crew showed no interest in customer service, advocacy, or resolving complex claims situations. Instead, they abandoned me while continuing to collect premiums. As someone who worked for State Farm, I know agents can and should do much more to assist their clients. Chuck’s disregard for his customers’ needs is a stark warning: if you’re considering insurance for peace of mind during claims, think again. Chuck and his crew won’t look out for you. Buyer beware.
After eight months of relentless stress, migraines, and frustration, I finally escalated the issue on my own to someone senior in State Farm’s management. Only then was a call made confirming that the other driver was 100% liable for the accident. Let that sink in—this resolution came entirely *despite* Chuck Swenson and his crew’s utter failure. They didn’t help me advocate or ensure justice for my son. They collected my premiums but abandoned me when I needed them most. This nightmare should serve as a wake-up call: if it could happen to me, it could happen to anyone. Buyer beware—your agent might not fight for you when it counts. Mine did not!

Jon was very thorough and helpful. He is easy to get in touch with and worked very quickly to get us the best coverage possible!

I worked with Brady and had a great experience. He was prompt in responding, knowledgeable, easy to work with and found me a great rate! I would highly recommend.

I got a way cheaper insurance rate for me and my boyfriend here! They were super friendly also. 10/10 recommend!

I've had multiple policies for years, and while I cant comment on how a claim will go as I haven't had one, I can say the people here are very friendly. I've always felt they take the time to get to know you and your needs to make sure you have appropriate coverage. Did not feel any pressure from them trying to upsell when going in for policy reviews, they simply ask questions and present options.

They were able to help with the payment issue I had with my bank having made up wrong mailing address and was handled in a very timely manner they were very nice to deal with. Thanks again

Sam was a very nice guy. I felt welcomed and he went through all my questions. He was able to cut my auto insurance in half, compared to what I was paying with another insurance agent. Thank you so much Sam, you were great

Sam at State Farm helped us save money by bundling our cars, trailer, and side by side and snowmobiles . We actually now have much better liability coverage on everything, for less money than what we were paying before. Sam also was a great help in getting insurance for a home that we inherited, so it can be protected while we are working at clearing it all out. We are very happy that we switched over to State Farm! Sam is a great agent to work with!

Sam...you're awesome.
Every policy you looked at of mine, you provided better coverage and was able to save me a condiderable amount of money.
Thank you very much

My Fiancée and I are first time home buyers and really didn’t know much about the process of getting home insurance. We were super surprised with how quick and easy the process was. Sam did an amazing job with explaining everything and really seemed to have our best interest in mind! I would highly recommend!

Went and talked to Sam about home insurance, as well as adjusting my car insurance. Super easy process, he was very knowledgeable on the subjects and explained everything well. Would recommend!

The people there are customer orientated they are nothing but fantastic they explain everything in detail recommend Chuck Swenson State farm insurance for everyone nothing but fantastic and awesome a double thumbs up

Sam was so helpful when it came to getting me car insurance. He gave me all of the information and didn’t pressure me into any decisions. He spoke from personal experience and was highly personable. He made getting a policy SO EASY! I can’t recommend him enough!

The entire staff is friendly and helpful! A special shout out to Marianne - she is an amazing communicator and superb at following through and checking in to make certain we had all the answers to our questions timely. Her patience, thoughtfulness, and compassion are so refreshing in today's busy world!

Sam T. was super friendly and knowledgeable regarding my questions and concerns. As a new customer, my experience was great and smooth sailing. I look forward to working with this team.

What a great experience! Did an online quote and within 10 minutes received a call to go over some additional information. Sam was great with explaining the coverage specifications and listened to my needs for my business coverage. Overall this ended with me getting my business insurance through State Farm. Easy process!

Went through an online site to find the best insurance. State Farm was by far the cheapest. Everyone I talked to was very kind and informative. Very personable. Chatted with sam he was very informative, explained everything throughly and very nice! I look forward to working with them!

I had some unusual questions regarding insurance for a family member and received very timely answers and information from Marianne at Chuck Swenson’s State Farm office. I’m grateful to do business with this agency!

Jon, he was awesome, went thru policies, explained a lot, answered questions, made sure I understood any concerns !! Very friendly, would highly recommend this office for insurance needs !! Jon and Becky, very professional and friendly, informative, and kind !!
Thank you Jon...

Extremely kind and not stressful at all. Marianne J Santelé in particular is great at customer service. Very fun and helped me apply for safe driving discounts. Switched insurance on my car very easily!

Being in and from small towns, we appreciate the small town feel and service we get from State Farm. Sam and the rest are so kind and easy to work with!

Sam was very nice and explained what he had to offer. I was impressed by how much less I could spend and get great coverage for my home and autos. Great service at affordable prices. Same saved me over $1000.00 a year on home and auto coverage!

Very respectable guy! Super nice! Just as enjoyable in person as he is over text! I can be tough to deal with sometimes

Our agent was great, put us in the right insurance, evidently we were not covered completely right, very friendly. So glad we made the change. Thanks!

I had a great meeting with Marsha she did an awesome job making me feel comfortable to make decisions and help me get some things done.

Went in and met with Sam and he helped me get a price quote for both auto and home owners insurance and saved me a few hundred dollars a year.

Chuck Swenson State Farm in Mora has the best service of anywhere I have experienced. I would recomend them to all I know!!!