Being in the fine dining (formal dining) business for over 30 years I have spent my entire life dedicated to three things: Quality products, impeccable service, and attention to detail. So, when a microburst hit my block this summer, I was faced with the unexpected task of getting a new roof. Since this was my first roof buying experience, the stress was a bit overwhelming, so I compartmentalized this in three stages.
Stage one: Being overwhelmed
Right after the storm I was inundated with companies wanting to sell me a new roof, I counted at least twelve companies in one week! I did some extensive research on my own and narrowed it down to five companies based on three categories: the highest priced, mid-level priced, least expensive (the ones that charged what the insurance was willing to pay). I also decided that I may want a metal roof and would compare the prices of metal vs traditional shingles in all cases.
Stage two: The interview
Wow, this didn’t take long! The first two were clearly shady so I dropped them immediately (the ones that ONLY took the insurance amount, the least expensive). I’m SURE once they got that money, I would never see them again! I then spoke to a well-advertised metal roofing company that had “good reviews and four stars”. However, they wanted to set up a one hour sales appointment with me! When I told them, “I don’t have an hour” they actually said to me, “well if you don’t have an hour for us maybe you should find another roofing company”. Ha! So that’s what I did! I’m sure If the customer service is that bad, the rest of the company is just as bad.
Finally, I was down to two companies, Cavalier Metal Roofs and Able. I choose Cavalier Metal Roofs. I do give a shout out to Able, they were very good. I asked a lot of questions; they gave good information; they were professional and followed through up until the end. If I had an issue, I’m sure they would have fixed it and the warranty for the roof was exceptional.
Stage three: The Decision
The ONE company that rose above everyone else was Cavalier Metal roofs. First, they gave me the option of both metal and shingle roofing side by side and walked me through EVERY step of the process. In fact, the actual owner of the company (Jeff) personally showed me the materials, making choices with me, showing me how I could save money and where I should spend money it was incredible. They also got back to me quickly with each text, email or phone call. I knew this was the company for me and felt extremely confident about my decision! I also knew that if I have a problem, it will get resolved quickly, and the warranty was exceptional. When it came time to installation, it was fast and efficient with no materials left behind. Finally, the detail, UNBELIEVALBLE!!! I couldn’t believe it was the same house.
My ‘line’ in life has always been: 'In the end the cheap man pays the most'. Cavalier Metal Roofs wasn’t’ the cheapest nor the highest priced roofing company, however the VALUE (that’s the key here) of their product was UNMATCHED. I got an incredible product, incredible service, and a roof that was perfect in every detail! You can drive by house and see the difference yourself, just ask them for my address.
Since this was my first roof buying experience (and hopefully my last) I fully endorse Cavalier Metal Roofs and would personally recommend them to anyone looking for quality, honesty and value in a new roof. Bravo, great job!!!
Sincerely,
David B McMahon