- 241 W Cottonwood Ln #100, Casa Grande, AZ 85122
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
About the Business
What people say about “Castile Roofing”?
```json
{
"summary": "Customer feedback for Castile Roofing reflects a predominantly positive sentiment, highlighting their reliability, professionalism, and excellent communication throughout the service process. Many customers commend the promptness of service and the quality of the repairs, with specific praise for clear communication and timely project completion. However, some negative reviews indicate serious concerns about service quality and responsiveness, with customers expressing frustration over ignored communications and unresolved issues. Overall, while many customers report satisfactory experiences, the significant negative feedback suggests a need for caution when considering this company for roofing services.",
"liked": [
"Outstanding roof repair service. Alex provided clear and consistent communication, delivered a prompt quote, and completed the work on time and under budget.",
"The company uses best products and is flexible with stated dates.",
"They demonstrated exceptional professionalism and expertise.",
"I love that they always provide photos of their work.",
"They arrived on time and did the repair in a timely fashion."
],
"disliked": [
"Don’t make the horrible mistake we made by hiring this company. Our 3 day simple contract turned into 2 weeks.",
"They ignore phone calls, emails, and texts and don't fix repairs correctly.",
"I continue to be ignored when trying to resolve the matter. Unprofessional.",
"They replaced some roof tiles by hammering them in and sloppily slapping mortar up.",
"The same areas which were supposed to be repaired twice now
Recommended Reviews
I have worked with Castile Roofing on a couple of jobs, always good advice and good pricing. They company uses best products and flexible with stated dates and willing to mo e on a project quick if need be Johnny there field Supervisor and installer does a great job. Will use them again
Outstanding roof repair service. Alex provided clear and consistent communication, delivered a prompt quote, and completed the work on time and under budget. Very satisfied with the overall experience. If you are looking for a reliable and honest roofing repair contractor, I highly recommend Alex and his team!
WARNING!!! CAUTION!!! Don’t make the horrible mistake we made by hiring this company. Do your own research and check with the Arizona ROC. Do a search on the Arizona contractors website. The deeper you look the more you will find. Our 3 day simple contract turned into 2 weeks. The worst job of roofing imaginable. Our Local building inspector suggested filling a claim with the ROC. They sent 3 separate inspectors, one supervisor to our home on 3 separate visits and gave Castile 3 separate mandates to fix our roof. All were ignored by Castile. Castile filed an appeal and the case was settled in 8 hours of courtroom testimony. The courts ruled against Castile 100% and they ruled Castile did a subpar job. The judge ruled Castile did not follow manufacturer’s installation instructions and did not adhere to our contract. We paid another company to strip and replace the leaking roof that (and repair water damages) Castile installed. Castile was ordered to pay for that second roof. We paid Castile $12,500. After Castile’s original work the final repairs to our home cost Castile around $15,000. All said and done it took 2 years, 3 independent building inspections, 3 ROC inspections, 2 independent roofing inspections, 2 days of stucco repair, over 300 emails, dozens of phone calls, thousands of pages of critical documents, over 200 pictures, 8 hours in a courtroom, removal of 40 solar panels twice (5K x2) and 2 complete roof installations. If this sounds like something you might want to go through, this could be the company you’re looking for. Do some serious research before signing with Castile. If you have time to waste, just Google any of their many “locations” and be surprised at what you see at those “locations”. Hint….. you won’t see any Castile signs. Castile refused all mandates from the ROC. Castile didn’t bother to attend on site inspections they were invited to. We filed paperwork to their bonding company. The bond paid their maximum of $9K. We then filed paperwork with the ROC victims assistance program which agreed to pay the balance Castile refused. At that point Castile decided it was in their best interests and sent us a final payment. The courts/ROC did recommend suspending Castile’s contractors license after the court hearing. Two years of stress to get a simple roof installed.
Company Locations
Head Office
- 241 W Cottonwood Ln #100, Casa Grande, AZ 85122
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated