Carson Truss LLC

Fast unloading nice concrete pad to take off your straps and get unloaded. Friendly staff easy access for tractor trailer deliveries!!

My company, NAC Group based in Florida, had a project that had an issue, the solution was to use Helical Wire products, coils + insert tools. The product arrived and everything went according to plan, except there was an issue with the tools, I called the company, explained the issue, was told that they have more of the same lot in stock and need to do a quick QC and I would receive a call back. And call back they did, within 15-20 minutes, they diagnosed the issue on their end, discovered it was a manufacturing issue, sent replacements overnight, with a return label for the defective ones. Not only we they quick with a diagnosis, and a replacement, but they also educated me as to the issue I had encountered with their product, but all of this was carried out by their president of the company Chris! Kudos to Chris and his team at Helical Wire Inc., I recommend this company for any all hardware and equipment that might arise for your company, that they can provide.
Sincerely,
Matthew Brousal