I rented a property managed by Bobcat. The lease representative did a very good and professional job but that was the end of the positive vibe.
As background, I have rented before and I own my own properties that I rent. This property was for my daughter to live in but I needed to be on the lease for financial reasons.
Their website has links to partner sites for adding a pet and for purchasing renter's insurance. Good Idea to outsource and automate work, but both sites, or their management by Bobcat fell short.
The insurance provider from Bobcat's link charged me twice. They refunded their overcharge after 9 months but they did not find the error, I did. If Bobcat is going to outsource/refer business functions to a third party, I would suggest that they monitor and manage said functions.
We used the app Bobcat directed us to onboard our dog. It scores dogs by size and I guess how destructive certain breeds are. Then you pay a monthly fee for having the pet. Then if any damage occurs, you are still liable. I asked what the pet fee was for and was told "for the privilege of having a pet in the home." OK. My real problem is that we got a cat 6 months into the lease and we went to their portal and applied and got a receipt from their system. Later, when their maintenance clerk came to the house for an "Inspection," she noted the cat and sent us a letter threatening us with eviction for not applying for the cat. When I showed them my receipt I was told oopsie, yes we did things per the rules but some action needed to be performed by Bobcat was still in someone at Bobcat's to do box.....
Upon determining that the systems, or their in-house monitoring of the systems were not working, I thought I would share it with the Bobcat owner, in the event that she might not be aware of these issues. I left a message on her voice mail. She never called, instead delegating to someone else in the office (who might be the problem). Pretty dismissive.
The upstairs of the house smelled of animals when we moved in. My daughter's sense of smell is damaged from Covid and she did notice it in the initial walk through. I called about the issue and was told that they would ask the owner if they might approve steam cleaning again. Everyone knows that pet odor is not removed by steam cleaning but I had no idea if the floor had even been cleaned. Since we were at the move in stage I just went ahead and hired one of their "approved" vendors to come over and paid for it. I was not reimbursed nor thanked. More on carpet later.
We were responsible for the lawn, a small square of grass surrounded by a large crushed gravel nothingness. The lawnmower was broken and unrepairable and the weed barrier below the gravel was useless so weeds were growing out of crushed gravel all over the place making it ridiculously hard to weed. I purchased a lawnmower, trimmer, and rake. I was not reimbursed nor thanked.
Upon moving out, I was charged $1,400 to replace carpet that had pet stains visible when you pulled up the carpet. I asked for before pics, since the carpet upstairs reeked when we moved in, but was not provided photos, only a handwritten receipt from before we moved in where Atkin's House of Carpet replaced what was described as urine soaked carpet but the receipt clearly states that they placed the new carpet placed on top of the existing pad. Gee, do you think the pad might be damaged too? That is likely why the place smelled when we moved in. When carpet smells of urine, the next pet is more likely to join in. AND - I was charged $1,400 while the sucker before me only paid $1,096. I was told by Bobcat that inflation was the cause. That is a 30% increase in one year. Inflation was 2.6% last year. Bobcat likely does not care how much they pay as they have a security deposit to draw upon.
Rent a Bobcat property with your eyes wide open.
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