Builders FirstSource - Othello, WA

Good 2.7 (3 reviews)

1050 S 1st Ave, Othello, WA 99344
Commercial Roofing
Industrial Roofing
24/7 Emergency Repairs
Free Estimates
Licensed & Insured

Website www.bldr.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At Builders FirstSource, located in Othello, Washington, we specialize in providing comprehensive roofing solutions, including roof installation, roof repair, and roof deck repair. Our expertise extends beyond residential projects; we are equipped to handle commercial ventures as well, ensuring that every project is managed with the utmost professionalism and technical skill. We pride ourselves on our organized approach and attention to detail, which allows us to tackle complex projects efficiently. Our team is dedicated to delivering durable, high-quality results that stand the test of time. With a commitment to reliability, we ensure that each aspect of your project is meticulously coordinated for optimal outcomes. Whether you are in Othello or the surrounding regions, we are here to meet your roofing needs with precision and care.

What people say about “Builders FirstSource”?

Customer feedback is mixed regarding the company's services. While some users praise the helpful and knowledgeable staff, particularly at the Pro Desk, others express significant dissatisfaction with customer service and product quality. Issues with returns without original receipts and poor-quality lumber and trusses have been cited as major frustrations. The delivery of incorrect items is another concern that negatively impacts customer experiences. Overall, there seems to be a notable divide in satisfaction levels.

What Users Like The Most

Awesome service, great people to work with.
The Pro Desk is always helpful and very knowledgeable.
From counter to job site- very professional service.

What Users Like The Least

Customer service is terrible. Nobody will get back to you.
Building lumber and truss quality is atrocious.
Delivered trusses were different than original drawings given.

Services: Roof Maintenance Roof Waterproofing Roof Skylight Installation Roof Skylight Repair Roof Cleaning

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Overall Company Rating

Average 2.7

Out of 3 reviews

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JA F

Google review

Jul 21, 2021

Not cool! Without the original receipt you can not take anything back. Their excuse is to keep their inventory correct. That is so bogus. It's easily treated as an addition to inventory. Did retail for maay many years.... I get the program
. They just choose to make it impossible to return anything.

debo debo

Google review

Feb 5, 2021

customer service is terrible. nobody will get back to you. building lumber and truss quality is atrocious. i must have gotten all their returned lumber. it was only good for firewood. trusses were screwed up badly as well. delivered trusses were different than original drawings given. avoid this place if possible. i had to learn the same lesson twice.

Dave Harty

Google review

Dec 13, 2017

Awesome service, great people to work with. The Pro Desk is always helpful and very knowledgeable. From counter to job site- very professional service.