Builders FirstSource - Wenatchee, WA

Good 1.0 (2 reviews)

3628 US-97 ALT, Wenatchee, WA 98801
Industrial Roofing
24/7 Emergency Repairs
Financing Available
Free Estimates
Licensed & Insured

Website www.bldr.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At Builders FirstSource, located in Wenatchee, Washington, we pride ourselves on our versatile capabilities in the construction industry. Our expertise spans roof replacement, emergency roof repair, and gutter installation, allowing us to effectively manage both residential and commercial projects. We understand the complexities involved in construction, and our organized approach ensures that we handle every detail with precision and care. Our commitment to delivering high-quality results is reflected in our attention to detail and reliability. We strive to create durable solutions that provide long-term value for our clients. With a well-coordinated team, we are equipped to tackle even the most challenging projects, ensuring that each phase is executed thoroughly and efficiently. We serve Wenatchee and the surrounding regions, ready to meet your building needs with professionalism and expertise.

What people say about “Builders FirstSource”?

Customer feedback for Builders First Choice is predominantly negative, with multiple complaints regarding poor communication and unfulfilled promises related to quotes and delivery. Many users experienced significant delays and a lack of follow-up, leading to frustration and time-sensitive project setbacks. The delivery service has also been criticized for failing to meet scheduled times, impacting customers' ability to proceed with their work. Overall, the reviews highlight serious issues that undermine customer confidence in service reliability.

What Users Like The Most

What Users Like The Least

I just wasted 3 weeks trying to get a quote for residential building supplies.
Never did they follow up.
You call Builder's First Choice and pay for the materials and schedule the delivery which will be at around 3:30 in 3 days.
Should have it by 5:30, but it still hasn’t arrived.
This review is to hopefully save you 3 weeks of project delays.

Services: Roof Installation Roof Inspection Roof Maintenance Roof Skylight Repair Roof Gutter Repair Rubber Roofing Flat roofing Wood shakes Attic Insulation Soffit Installation TPO Roof Replacement

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Average 1.0

Out of 2 reviews

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M B

Google review

Sep 2, 2023

This review is only about requesting quotes from Builders First Choice in Wenatchee.

I just wasted 3 weeks trying to get a quote for residential building supplies. I emailed about 7 times and called 5 times. Many of those times I had promises about receiving the quote the next day. Never did they follow up. I still have no quote.

I wish I had skipped them and only gotten quotes from others in the area so I am posting this review to hopefully save you
3 weeks of project delays.

Todd Mill

Google review

Jun 21, 2019

Imagine this... You've got a job with time sensitive requirements (what job isn't.. Right). It's a handicap ramp on a commercial building, and there is an ADA event in the area. You call Builder's First Choice and pay for the materials and schedule the delivery which will be at around 3:30 in 3 days. At 3:00 the crew starts to show up for the demo and by 4:00 there still isn't any delivery. You call the dispatch desk and they tell you, "just running a bit behind, as soon as a truck gets back in the yard they will be out. Should have it by 5:30". So, you tell the crew to go ahead and demo the ramp. Fast forward to 7:30 and still no materials so you leave an angry message and send the crew home. At 9:00am the next day, STILL no one has bothered to call... EITHER letting me know what happened OR even to apologize and my get me my materials. Now I ask.... How many STARS would you give? They clearly couldn't care any less about my project, though they had NO problem running the card 3 days before delivery. Nice....