Bud's Lumber

Poor customer service and poor attitude. I called to have a custom window screen made. They said the person that handles that would have to call me back. I left my information. A week went by and no call. I then went to their location in person, gave the sales rep the dimensions for the screen. He said the person that does screens was out but that he would call me back when he returns that day with price and when it would be completed. I left my name and number. I never received a call. I called to speak with a manager the next day. I spoke to a Chet who said he was one of the managers. Informed him of the lack of customer service and follow up. His response was "You can take your business to someone else if you choose. We have been busy." No apology and no empathy for causing me to wait for not getting back to me after they stated 2 times they would. You would think a small town business would care about their customers in their community. This is the type of poor customer service that puts companies out of business and encourages consumers to buy online. Dennis Company (ACE) in Raymond is only 5 minutes away from Buds Lumber. Better service and better attitude. Shame on you Bud's Lumber for not caring about your local customers.

Prices a little high but I guess normal for small town. Majority of the staff is very helpful and knowledgeable

We recently moved to South Bend and our house was in need of some significant work. Bud's did some major electrical upgrades as well as other work, and we could not be happier. The work is high quality and the crew was very good to work with. They showed up early and worked long hours to get the job done. The guys were also pleasant to work with and good to have around. The store is also solid and appears to have everything we need in the way of hardware and lumber. If something is not in stock, Ace can send to the store for pickup. Highly recommended!

The Team that keeps our company moving forward everyday. Years and years of expedient service and commitment to our needs. Feels like family.

The young man at the service desk was very helpful fixing my granddaughters toy and finding a replacement screw for it. It's great to have caring customer service that goes the extra mile.

Saved the day! Came from Olympia to do some gas line work and was short some fittings. I thought for sure I was going to end up rescheduling and.heading back. But the selection offered exactly what I was looking for. Thanks Bud's!!

Nice, very nice. I needed printer ink that they did have and they ordered it also called me when it arrived. Most other stores just tell you go to another store like staples which is a 70 mile round trip drive plus time. Thank you Bud's lumber.

Help is readily available.. The crew will go out of their way to make your time pleasurable.. Have what you need in house..

I absolutely love Bud's Lumber. The staff are extremely helpful, great variety of items and if they don't have an item they can either get it or let you know where. Thanks to all of you staff!

I love Bud's! Everytime I go, the staff is extremely friendly and helpful! I usually have a small list and somebody is always willing to walk me around the store to help grab what I need quickly. And I've gotten great advice and suggestions when I have a project I'm working on but I'm not entirely sure what I need/how to do it.

Knowledgeable staff, close to where I work, always helpful, if they don't have it on hand they can order it

Only hardware store in town I trust. If u need building supplies, this is the place to go. Great, knowledgeable staff (and free coffee & popcorn).