Briggs Kia of Topeka

Nothing but good things to say about this dealership. Selina was great to work with. Test drove the car, filled out some paperwork to take it home for the night, came back with no pressure to buy it. We looked around and ultimately decided Briggs was the best decision. After sitting thru the paperwork, I realized that we bought 2 other cars from Briggs Kia about 10-12 years ago. They were great back then, too!

This has been several months of back-and-forth arguing with this dealership and the Kia company over the failure to replace a very well-documented manufacturing defect in the 2016 Kia Optima engines. First, the dealership required the vehicle to be brought to their location for inspection by their service technicians. I was told my car needed a new starter, and I disagreed with them. They told me they could not proceed with diagnosing the problem until the starter was replaced. I told them to replace it, but that they would have to pay for it because it was not a starter problem. Called later, bent rod failure. The engine is covered under a Lifetime Warranty, and the previous owner had installed a "software" to prevent this issue. After numerous calls and emails, Kia and this dealership refuse to replace the engine. I am now making arrangements to pick up the car, and I have been informed that I need to pay $208 for the new starter they insisted on installing. No, I am not paying for something your dealership was unable to diagnose correctly. Now they are taking the new starter off, the old one is gone, and I will have to pay to put another one on. What a joke!

This place is awesome, I was traveling from Dallas to Topeka to help my son move. My Underbody wasn’t properly put back together from a Kia Dealership in Plano. And they told me the truth on what happened! I’m grateful for pure honesty! So I told my son to make sure he do business with them to service his Kia, Forte! Thank you VICKY for great Customer service!

Allen met me as soon as I entered the service office. He had my paperwork ready, reviewed what was going to be done, estimated the time it would take & then escorted me to the waiting area. He came back to the waiting area when my car was ready, reviewed what was done & gave me a copy of the paperwork. I got 5-star treatment just as I had when I purchased my SOUL. Couldn't be more pleased with my ongoing connection to Briggs Topeka!

I came in ready to buy a Corvette and made it clear from the beginning that I wanted to test drive before making any decisions. They told me that would happen, only to slide purchase paperwork in front of me under the guise of “pre-drive paperwork.” Turns out, they were trying to make me buy the car before even driving it. That’s dishonest and predatory.

When I mentioned this, the salespeople were rude and dismissive. This dealership screams predatory.

Eugene Walker did a great job! The entire process with the Finance team was great too! I would recommend this dealership for anyone looking for a great car buying experience.

I had a great experience with the staff at Briggs Kia of Topeka. Eugene was our sales rep, and he was very professional and knowledgeable about the cars that we were interested in seeing. He has a friendly personality and put me at ease about my used car search, and he helped me find just the right car for me. Eugene is an asset to the Briggs car family.

My husband took my car to get oil changed and wheels aligned. The car didn’t drive right afterwards and would jerk on the highway. He called back to tell them and they said they’d get back with a time he can come in. They never got back to him. The next week, a woman called me (same person he had spoken to) and she questioned why it wasn’t brought in. I explained no one called to schedule a time. She told me she hadn’t ever spoken to my husband… but then said she spoke to him. She proceeded to tell me to go somewhere else closer. Say less. I’ll never be going back

Eugine was fantastic to work with, getting us exactly what we wanted! Everyone was very friendly and helpful. no pressure or making us feel like we were wasting their time. Best car buying experience!

Great place to buy. Our salesman Eugene was great and very professional. We told them exactly what we wanted and Eugene went above and beyond to track down and get the Kia Carnival my wife wanted.

Joshua Kearney is awesome, I would hands down recommend anyone that is interested in purchasing a vehicle to pay him a visit. He is not your typical salesman, I didn’t feel pressured or anything uncomfortable. He was funny, easy going and super helpful. I would 100 percent work with him again. Thank you for all of your hard work, Josh!

Eugene was excellent! He’s so very friendly and knowledgeable about all things with the car. He made sure we got what we wanted and answered all our questions! If you’re looking for a new car, make sure you ask for Eugene!!

Awful Experience with Briggs Kia Auto Service. It took us over a year, 5 trips in and out to get the problem fixed after we told them several times what the problem was and they admitted that was the problem but didn’t fix it correctly the first time. The lady in the auto service part, Allen and the Auto Service Manager were extremely unprofessional and rude. We were told a certain time guarantee just to be told an even substantial longer time. After we got the key thrown back at us by Allen and told to take our business elsewhere, this is the last time our vehicle will be in there shop.

Kaden at Briggs Kia did an amazing job at making sure I had all of my needs met. I had told him about a bad experience I had with another big dealership in town who never kept their promises. There were minor repairs in my new car and he made sure to fix them very quickly. He was kind and very personable. Thank you, Kaden!

I’m sharing this report in the hope that no one else has to go through what my family and I have endured with Kia. Our 2016 Kia Sedona’s engine seized at 86,429 miles, despite us never receiving an oil pressure warning light. The experience has been devastating both financially and emotionally.

Here’s what happened:

We purchased our Kia Sedona in December 2019 with 41,012 miles.
In February 2024, at 69,509 miles, the oil pressure switch was replaced under warranty.
In November 2024, at 86,429 miles, the engine completely seized. Shockingly, the oil pressure warning light never illuminated to alert us of any issues.
Despite Kia’s extended warranty for the oil pressure switch (covering 15 years/150,000 miles), they have refused to honor it, claiming that the engine failure was unrelated to the oil pressure switch. However, Kia has failed to provide a transparent or detailed diagnostic report to substantiate this denial.

The Impact on Our Family:

We are a family of seven, including a child with Down syndrome. Reliable transportation is not just a convenience for us—it’s a necessity for our daily lives, from commuting to work to attending medical appointments. With Kia refusing to take responsibility, we were forced to take out a high-interest loan to purchase a replacement vehicle—a financial burden we were unprepared for.

Adding Insult to Injury:

What frustrates us even more is hearing ads for lifetime warranties from Kia dealerships. While Kia is busy promoting new sales, they seem to have forgotten about loyal customers like us. Their lack of accountability and refusal to honor their promises has been heartbreaking and disappointing.

My Demands:

I urge Kia to:

Provide a detailed diagnostic report justifying their decision.
Take responsibility and honor their warranty commitment.
If you’re considering purchasing a Kia, I recommend proceeding with caution. Their warranty promises seem strong at first glance, but when it comes time to rely on them, you may find yourself left out in the cold—just like we were.

Has anyone else experienced a similar issue with Kia? Let’s start a conversation and hold them accountable.

#KiaWarrantyIssues #EngineFailure #CustomerExperience #WarrantyDisappointment #AutoCareMatters #FamilyNeedsFirst #KiaSedona #WarrantyPromises #ConsumerRights #AccountabilityMatters #OilPressureSwitch #CarReliability #HoldKiaAccountable #DevastatingExperience #TransparencyNeeded

Vicki in the Service Department put Customer Service on a whole new level. Vicki provided assistance and guidance on the engine of our car while traveling through Kansas. Due to her care and dedication we chose to have this store service vs a more local Kia dealership. Vicki was personable, knowledgeable and simply the best!

I had an oil leak in my car. I’m also going through a very difficult time in my life. Kia got my car in right way and got the issue resolved within the next day. The Shuffle services was beyond great. Thank you Kia. Thank you God for these mechanics.

Had to take my car in for recall service and they were very personable and made the experience great. Very friendly!

Kaden worked very well with us. They were straightforward, dealt with us honestly, and didn’t play any of the games you can get at other dealers

we worked with Jean Walker you tell me I wanna see what you come up with he is amazing upstanding young man for your organization and as a team, he is an asset to it. We were so thankful for him.

I truly love the people here! I worked with vicki in the shop the most but I would recommend them everyday

Vicki was very helpful, patient And kind. She explained everything to me in a way that was understandable She went out of her way to make sure I got to work on time I would highly recommend Briggs. Alan the driver is awesome as well.

Both Coral Perez and Eugene Walker were very helpful in assisting me. I arrived 15 minutes before the facility opened and made it into the building, and Coral was the first one on the premises, and immediately began helping browse for a vehicle. Eugene was knowledgeable and efficient in making the experience easy to understand.

Eugene was exceptional at explaining the specs of my new 2025 Kia K5 GT Line. He was able to answer all of my questions without hesitation. If you’re in the market for a new or used vehicle, I definitely recommend you reaching out to Eugene.

Horrible service. We bought a brand new vehicle earlier this year. The salesman said the warranty covers bumper to bumper, multiple times he said this. We have a little over 10,000 miles on the vehicle now. We are having an issue with one of the doors, this Briggs Kia dealership, where we purchased this vehicle refuses to fix the door. They claim the warranty will not cover it, even though the salesman repeatedly said it would. From now on, I am telling all who will listen not to buy a KIA. I will never purchase a Kia again, lesson learned.

I first gave this place 5 stars for ordering parts from Canada for my Kia (it came from Canada) and Vicki told me that they would be in before Thanksgiving 2024.

However, I haven't received any calls letting me know my part was in. It is April 2025 now.....

I was going to buy my next car from here, but that will not be happening now.

UPDATE: April 9, 2025
Received a call from Vicki. She formally apologized and took responsibility for her not going forward with the process.

Also, my car was made for Canada. However, it was manufactured in the state of Georgia. So, any parts were available in the United States via Anderson Kia in St Joseph, MO. There was no need to order parts from Canada.

Quick service on a vehicle factory recall. Also worked on a battery problem. Got me in the shop same day I called them.

Used sevice department to have oil changed this morning. Was given very professional help. Thank you Vicky and the people at Kia..

We have purchased several cars in our life but Justin is by far one of the best sales professional that we have had!

Allen did a great job with staying in contact with me when I dropped my Kia off for an oil change! Thank you!

I've never had an issue bringing my car to Briggs. That's where I bought it. All I have to do is give Vicki a call and she will get me in there as soon as she possibly can and she make sure everything's taken care of. Walked me to my car everything I love her she's great.

We've just brought home our second Kia from Briggs Auto, and this time it's the stunning Kia Carnival Midnight Edition! As repeat buyers, we returned to Briggs knowing we'd be in good hands, but our experience with Eugene truly surpassed all expectations.

From the moment we started looking, Eugene approached us with such genuine patience and understanding. He didn't just show us cars; he took the time to truly listen to our family's needs and concerns, making us feel completely heard and valued. Navigating a big purchase like a new family vehicle can be stressful, but Eugene made it feel easy and even joyful. His calm demeanor and willingness to go the extra mile made all the difference. We can't thank him enough for his unwavering support and for making sure we drove off feeling absolutely thrilled with our choice.

Thank you, Eugene, and to the entire team at Briggs Auto, for once again providing an absolutely wonderful and heartfelt car-buying experience. We wholeheartedly recommend them to anyone seeking not just a car, but a team that genuinely cares.

Alen at the service desk in Topeka is great. He is always pleasant and makes sure your vehicle is returned better then you left it. He goes above and beyond. Thank you Alen

Very personable staff that is willing to work with you to meet your needs and to make you feel comfortable with getting your car serviced!

The service team is very polite and helpful. They take great care of my car and always help me plan ahead for large dollar maintenance. Vicky is always a joy to work with.

11/29/2025 my vehicle needed general winter maintenance done. All the things done that were needed. Vicki always takes great care of her customers. I usually wait for my vehicle but today dropped off and the courtesy driver was awesome. He was very personable and made the trip to snd from the dealership enjoyable. These are reasons why I continue to take my vehicle here for service.

06/10/2024 Needed to have an oil change, tires rotated, filters changed etc. Service was great as usual! Vicki always take great care of her customers. She is definitely why I choose to have my service done in Topeka rather than Lawrence. She is an asset to Briggs Kia Topeka!

Had some maintenance done to my 2021 Kia Sorento today @ Briggs Kia Topeka. Very happy with the service dept., especially Vicki Smith. She is always customer oriented & knows her customers by name. She is an asset to your business!

Took my vehicle in on 04/05/2023 because a light was staying on that shouldn't stay on. KIA was able to take care of it after leaving my vehicle there all day. Thanks for taking care of the problem abd getting me promptly! They even vacuumed the the driver & passenger side.

Visited 11/10/2023, as usual Vicki takes great care of the Kia customers! She is definitely an asset to your business.

I take my car to Briggs Kia because of the personal service I get. And they know me and my car. Vickie is the best she's always on top of things.

Excellent service and Allen in the house helped out really well. Not only did he get the job done but he worked to expedite the service to fit our schedule. Great job service team!