Bill Whites Car Hospital

Got my car in and fixed really quickly. Friendly service with no other mark ups. I will most definitely be using them again for my future car repairs.

I took my car for a second opinion after getting what felt like an overpriced quote on repairs from a local dealership. Bill White's team showed me, in person, what was - or in my case, wasn't - going on with my car in the shop, on the lift. There actually was no needed repair. I appreciated their honesty and up front explanations.

Our car died while on the highway. We had to have it towed to Bill Whites car Hospital in DeKalb. They immediately diagnosed that it was the Alternator. We authorized them to perform the work, and they called us 2 hours later to tell us it was ready for pickup. It is so great knowing that we have a place to take our cars locally that will take care of us so fast and professionally. Thank you Bill White’s Car Hospital.

Had to get my front wheel bearing replaced last april and asked to have my front brakes done also as regular maintenance since they were about due and the pads were worn down.

The wheel bearing repair went fine, but after the brakes were done there was an issue where I was getting a persistent clicking noise at low speeds. I brought it to the shop and was told the abutment clip was misaligned, and was corrected free of charge.

Unfortunately about 5-6 months after the repair the front brakes started squeaking pretty bad when braking at low speed. I once again brought the car back in where they basically just lubed up the assembly which fixed the problem for a few weeks.

This squeaking starting to happen again recently even after having it looked over for this issue.

I feel this shop had very kind customer service and felt that they genuinely want to provide fair price and seemed to have integrity.

Nevertheless I had to bring my car in multiple times due to an issue that only started to happen only after the brakes were replaced.

The only reason I had my brakes done here is I thought it would save me time since I already was getting my wheel bearing fixed. The fact I had to bring my car in multiple times for something I consider routine maintenance is pretty frustrating.

Overall the staff at this shop are polite and easy to work with, I by no means felt like I was trying to be ripped off.

However at the end of the day I doubt the craftsmanship and quality of work of this shop based on the recurring issues

I have always been pleased with the service at the Car Hospital! From Joy who answers the phone to the others who work there servicing our cars, they are knowledgeable and customer service oriented! They always check everything out on the car and make recommendations without pressure to do what they recommend! They are always looking out for the customers! At least, that has been my experience! Thank you Bill, Joy and crew for your service and looking out for your customers!
Ron Schooler

I cannot speak highly enough about Bill Whites Car Hospital. The people and the services they provide are top notch.

Excellent communication and service by everyone at this company. They always go above and beyond and are very reasonable with cost of service. I have called or stopped by with questions or issues with my car and though I didn’t have an appointment Bill and his staff have made time to assist. There is always follow up, full explanations and options regarding your vehicle. Recommend highly !

I trust the C.A.R. Hospital for all my auto maintenance. I haven't encountered anything this shop cannot do and do well.

We were in town for a few days when our muffler broke. A friend recommend this shop. They were able to get us in and fix the problem the same day. They texted pictures of the problem and their recommendation. Courtesy transportation was provided. The cost was much less than I expected. Friendly staff.

When I broke down about 30 miles from home, Bill Whites was the first place that responded to my need for a tow, and luckily, I continued to receive great service throughout my car's repair. They were up front about costs and options and friendly and professional throughout. If I lived closer, they'd get my business regularly.

Pro tip: Never be in a rush to write a review. Only time will tell whether work was done right. That said, I highly recomend Bill White's Car Hospital. They find and repair mechanical issues that other shops simply cannot. Last year I took my 20-y.o. sedan to them for a wheel alignment, which they performed well above established standards. Worth. Every. Penny. The new tires I had recently acquired showed little to no wear after 10,000 miles! I took the car back to the shop that installed the tires for their fist rotation.The mechanic was amazed at their pristine condition, having been driven > 70 miles/ day for almost a half-year. Use Bill White for wheel alignments. You have been advised.

I had to come in for a new sway bar. They got me in on the same day (im.a college kid from out of town). I arrived at 230 and was out the door fixed at 3 50. They did an excellent job fixing my car and no problems since. The final cost was $587 which i personally think is a little high and hurt me financially considering my uncle at home said a kit is about 150 and avwrage labor is 150. But its hard to find decent people these days so I guess paying a premium for honesty and professionalism is not uncommon. Overall they are professional and do the job fast. I had no issues with them besides that I personally felt the price was a little steep. But hey they didnt force me to get the job done from them and i didnt ask other shops so thats kind of on me. Overall a good quality place that will get you in and out quickly.

Bill's a good guy but for some reason Joy on the phone can't seem to give a quote over the phone because that just goes against their policy which just means you're going to pay out the you know what because they would like to give you a 15 minute inspection so they can tell you everything that's wrong with your car so they can try to get as much money out of you as possible because their professional experience and the knowledge that you're paying for because nowhere else can do is quality of a job as they do. They also offer $25 off if you give them a five-star rating online. That's why the reviews are so high, because you spend so much, $25 is worth the fake review. Just letting you know

I had my manual clutch replaced on my jeep. I experienced friendly quality service and an accurate estimate. I then recommended my daughter to have her brakes done with them, and she experienced the same quality of service. I will definitely give them my business in the future.

My Son's car would not start during his exam week at NIU. I called your company and scheduled a pick up of the car to take it back to your shop. Rick and Joy were wonderful to deal with over the phone. A new battery installed into my son's car and another problem with the car was fixed and my son was able to get his car at the end of the next day.

It's not always easy to find a mechanic you can trust with all aspects of your vehicle, but these guys are the guys. From new brake lines on our old Civic to dozens of other repairs to every other vehicle we've owned since then. They have always done the job right the first time and in a timely manner. With pretty fair pricing to boot. I can't say enough good things about this shop.

I took my car here for a leaking coolant issue they diagnosed they car told me it was a bad thermostat & said it would be $650 kind of high for a thermostat but whatever i get car back from them next day over next 2 days i drive less than 18 miles
Then car was parked for 3-4 days i start up car heat blowing cold air i check under hood coolant completely empty its Friday night so they're closed intill Monday
I go up there Tuesday tell them the car still leaking they diagnose the car again now they say its the water pump it will be additional $806 like are you serious they misdiagnosed the car then want me to give them more money I take the car somewhere else they check it out find out water pump was fine these scam artists didnt put one of the bolts back on the thermostat housing that's why it was still leaking on top of that the lady at front desk rude asl I had to stop my wife from going up there and putting hands on her after the way she spoke to her on the phone DON'T TRUST YOUR VEHICLE too this place

My family has been working with Bill White’s Car Hospital over 20 years. It was great job in communicating and they stand behind their work. I would recommend Bill White’s Car Hospital to anyone in the DeKalb, Sycamore area.

We have been relying on Bill Whites Car Hospital for our car repairs for DECADES because they are always Very Knowledgeable, Dependable, Reasonable, Respectful and POLITE. Always.

I've had a lot of good service here over the last couple years and the prices always seem fair! They take the time to talk me through my car questions and are quick about getting work done. I also appreciate that they let you look over/approve their recommended services through your phone. This is a very solid shop with good attention to detail regarding the costumer experience. I feel like my car is in good hands when I drop it off here.

The repair was quick. The pictures and explanation made sense and the price was fair. I have used Car Hospital a few times now and have always been happy with their service.

They are the greatest!! They fixed my truck when others wouldn’t. Very reasonable and fantastic people to do business with. They are the best in the business.

Highly recommended! Service is excellent, thorough explanations / reports, don't recommend unnecessary work. I have found their pricing to be very fair and much lower than what i was paying at the dealership. Friendly and respectful. I wouldn't take my vehicle anywhere else.

Such friendly, kind, and knowledgeable staff here. They take the time to follow up on the service and answer any questions along the way. Love the inspection report that they send out too, it’s very helpful. I genuinely recommend Bill White’s to everyone who asks me where to go

This is the best car care service I have every received. I have been going there for 4 years now. They have worked with my Warranty co. and got things approved. I tell them about a noise, and they find it and fix it. Reasonable priced service. We have only one car and the shuttle to and from home. I highly recommend them.
Dennis White, no relation

My daughter is away at college which is near Bill White’s Auto Hospital, and we live 1 1/2 hours away. She had an issue with her car so I called Bill’s. We were able to get her car to the shop where it was repaired quickly and very reasonably priced. When the repairs were complete I was able to pay with a link they sent to my phone. They even offered to go pick her up from her dorm and bring her there to get the car. The whole process was very professionally handled and I will not hesitate to use them again if the need arises!

Great shop to work with brought my truck in for work on the front end found out it needed more than originally set out for but they were able to work with me to get the job done and correct the other issues. quality work at an affordable price!!!! Thanks again and will be bringing my tacoma back when it needs its next round of maintenance!!

FANTASTIC service and end product. Was shocked at how quickly they got the work done, how friendly and helpful and courteous they were, and how they provided a written estimate that they matched perfectly when done. I have many vehicles, and will continue to call BWCH.

Failing irreplaceable fuel lines (due to our salty roads) caused the end of my beautiful 16 year-old Cadillac's life. My nearly 27 year-old Buick Ultra just had that issue happen but the CAR HOSPITAL had the PERFECT NEW TECHNOLOGY SOLUTION. Even BETTER!

I've been taking my vehicles to CAR Hospital for years now. It's a friendly place and they do great work at a fair price. More importantly though, it's a place that you can trust to be honest with you about what work needs (and doesn't need) to be done on your car. I've even had a person from a competitor's shop remark to me that they're "good people there" when he saw that I was comparing an estimate from CAR Hospital. To me that said a lot, and confirmed what I thought--highly recommend them.

Love taking all of our cars here for anything that might be wrong, or need to be looked at. They have and continue to take good care of us, and our cars. Highly recommend this shop for your auto concerns.

Had a spur of the moment emergency where my brake lines went out and these guys were able to take my car in right away and were able to offer me the services that I needed for a price that was lower than other auto shops in the area. I am very thankful for the quality of work provided on such a short notice. I especially appreciated the photos and videos of the issues that were sent to me, as well as their creativity in fixing my issue which saved me money. I would definitely recommend their services to anyone in the Dekalb/Sycamore area as they are professional in their customer service and not like other shops which have tried to blatantly rip me off before.

Bill and his staff are genuinely a pleasure to work with. Always excellent work done on your repairs. They are very thorough in the estimates they give. You can definitely count on them for all your vehicle needs. I highly recommend them. Thanks again for the great service.

5-star rating. I always have a pleasant experience at Bill White's Car Hospital. The staff is courteous and nice, but most importantly, my vehicle is serviced promptly, and all work is done properly. As I now travel most days on the tollway, I trust my vehicle to Bill White, and am sure he and his staff will keep my vehicle running safely and efficiently. Thank you!

Bill, Joy, Rich, Carrie and the entire staff of mechanics are extremely helpful and honest. They do great work. We trust them. We take both vehicles there (F150 and an Accord), so they are knowledgeable. They address every concern and stand behind their work. 5 stars!

The first time I went there, all I needed was an interior bulb and my rear windshield arm replaced, both of which I supplied (I didn’t have the parts or I would’ve done it myself). The service technician was less than friendly. The owner was condescending. And neither of them instilled much confidence. Not only did they complain (a good deal) about the difficulty of removing my old rear wiper arm, but they didn’t even set the new one correctly. The rear wiper arm I supplied came with a wiper blade, which the owner adamantly argued with me about—see further details. When replacing the arm didn’t fix the issue I had with the blade not touching the rear windshield, instead of investigating to fix the problem, all they said was that I needed to get a new wiper blade. Not only did they not return the one they had replaced, which was new and a relatively high-quality one, but they turned me away and said I needed to fix it myself. You would think, if they were a reputable shop, they could have replaced it and charged me for a new blade, if that was all that needed being done. But I guess that must be beneath them. After I replaced the wiper blade again, it still did not work, so I went back. They were condescending again, but eventually the issue was fixed—they finally installed (and charged me for) the type of wiper blade I needed, because apparently what I was providing was not correct.

The second time I went there, I wanted them to look at my brakes because they were making noise, and mount some new tires I had purchased. I know the noise I was hearing was from my brakes, because it only occurred when I was breaking, and really only when I would slow down while backing out of my parking space (and they needed to be checked anyway). They said the noise was from my exhaust pipe creaking (not the brakes), and charged me for an oil change, as well as not checking the brakes, and of course charging for the mounting and balancing (which was fairly expensive). I needed an oil change, so fine for that.

The third time I went there all I asked them to do was replace my battery—it had been not holding a charge very well. They tested it, said it was fine, charged the battery, charged me $30 just for testing it, and sent me away. My battery continued to not hold a charge and I needed to get it jumped twice. They could not get me in, even for a simple battery replacement, for almost a week. I thought maybe I had a parasitic drain, since they told me the battery was fine. So when I was able to get in, I asked them to test for a drain. They tested it again, no drain, but then told me my battery was bad, even though it “tested good” before (it’s an interstate battery—about 2 yrs old). They sent me an estimate of $230 just to replace the battery. I was adamant that they were overcharging me and had to argue with the service lady on the phone, even though I thought I had built up somewhat of a rapport. I even needed to name-drop the people that had recommended this shop to me (people I have been going to church with for almost 20 years, and have been taking both of their cars there for a very long time) after my previous one of 20 years went out of business, in order to get a little respect or to at least be taken seriously. They ended up charging me $40 for the parasitic drain test (which of course did not end up being the problem—it is still a mystery, nor did they ever figure out the problem, or explain what could possibly be the issue) and a battery insulation, and $90 for a “bottom of the line” battery, which they said was the least expensive that they could install, and gave me a warning that with this “low-quality” car battery, they could not guarantee it’s quality, or any sort of warranty (not that they offered me one at all anyway). Since they were holding my car hostage, I paid them so I could get it back.

I will never go to this mechanic again. Between the overcharging, and the poor customer service, I would far rather take my chances at pretty much any other local mechanic in my area.

I've taken vehicles in to the Car Hospital probably 10 times by now. Every time they've delivered great honest service with excellent follow-up. They have a dynamic team - only place I've received comparable customer service is Chick-fil-A.

After numerous questionable car repair experiences else, I have to say that it was a pleasant surprise when I took a chance on the CAR Hospital. The staff was incredibly friendly, knowledgeable, fair, and thorough. Most importantly, I was concerned my car would need to spend the weekend at their shop due to it being the end of the week (meaning I would be without my car over the weekend). They were quick to complete a diagnostic test, send me follow-up information of the findings with pictures, and offer an estimate for repairs. Best part, they completed all the work before they closed shop for the holiday weekend! I cannot state how impressed I am with the entire team and I am glad to have found a credible place for my vehicle maintenance. Thank you!

We drive 65 miles to get autos worked on, you know why? Because car hospital repairs it right the first time!!!!!!!!!!

As usual, Bill White's performed the superb service I have come to expect from them always. He installed a new carburetor and battery on my
150 cc scooter and it's purring like a kitten. Many thanks to the entire crew at Bill White's Car Hospital!

Bill and his crew are very knowledgeable. The price for the oil change was good as I did not feel overcharged like I have from other places.
I was also given estimates on upcoming recommended services to keep my vehicle in good working order. Something I appreciated.
Received a follow up call asking if I had any issues and/or questions about the service(s) performed.
I highly recommend the Car Hospital to anyone!

I’m very impressed with Bill White’s Car Hospital! So impressed I’m actually writing a review! They deserve the recognition. The work they did on my car was satisfactory and fixed my cars issues but the customer service they provided had a lasting impression. They were able to send pictures of the diagnostic codes, everything that would need to be fixed and how much for each fix, and I was able to approve which services or not approve from the link provided via phone. Staff was nice and friendly. They even sent a handwritten card and a scratch off post service and called to check on my car! Very happy with this business.

2024 We've been taking our family of vehicles to Bill White's for 5 years. We've had a variety of repair services over the years.. We have them inspect new-to-us vehicles, too. It can be hard to find businesses that share your values, are trustworthy, and care about their customers. I am happy to support good people and a locally-owned business.

2023 Owner and staff are friendly and welcoming. They try to work with your schedule.

I have had absolutely no issues with the service at Car Hospital. I've taken my cars to Car Hospital for about 30 years, and I plan to continue doing so.

Prompt, courteous service and completed right on time. Been having auto repairs at the Car Hospital for over 30 years and always very pleased.

Fast and honest service.
I love how they text you pictures of your car diagnostic,
showing what needs repair and the cost.
You can then click accept or decline the repair.
Very nice, clean waiting area with free sodas, snacks, etc.
Family atmosphere with friendly staff.
Courtesy ride to work, home, etc. while your car is repaired.

The staff at the car hospital gave me excellent service. We had an issue come up with our car out of the blue. It was looked at in a timely manner, they texted me a link to see what issues were found and the cost. I could choose what I wanted done. I am very happy with the completed work.