Berlin City Chevrolet GMC

Chad at Berlin City is the reason why I keep going back to Berlin City. He and others make it a great purchasing experience.

O had a great time everyone was so nice had a lot of fun buying my 2025 rs trex such nice people got a good deal wish I got a little more for my trade but it is what it is . Great place I will buy there again. Go get your new car at Berlin Chevy.

Our experience was lead by Will. Will was easy to communicate with, knew the product and was eager to find answers if per chance he did not immediately know the answer. He was polite, respectful and diligent in all aspects of his service. In like manner, everyone else we, including Will, encountered during the period of time of our purchase were professional, knowledgeable and very helpful. 5 stars to all.

What a great place to. buy a car everyone we’re so nice we had a blast we got the new 2025 Chevy trex rs black on black I would buy another car from them in a heartbeat to all out there if you’re looking for a new car please go Berlin Chevy. David is such a great guy I had a blast with him and I made a new friend. We’re going to go snowmobiling together if we ever get snow. But what a blast we had love you guys . Thank you for my Christmas gifts

5 Stars for Berlin City. David Tereault and Rick Dagess, thanks for going above to get us into our new lease. Highly recommend.

Staff very nice.
Sals department amazing
Service horrible. schedule an appointment for my truck for a gas leek. Was told 2 time that someone was going to call me to see if it was under warranty never happened. I go to my appointment to get it fixed am told that your hourly rate is an astonishing 185 and at that point didn’t care just wanted my truck fixed. Waited a hour lady says I’m all set then starts to tell me other stuff that is wrong with my truck that I did no asked to be looked at but didn’t care thinking my truck was fixed but was then informed the it was not fixed and that you didn’t have that part asked if it was safe to drive was told they didn’t know on top of the repair being 1300 for a part that cost 80 very sickening and was privileged to hear other customers in the waiting area with the same views.

Zack was awesome in assisting me to find my new Acadia. He and I searched for about two weeks before finding the perfect one. Thank you Zack

Was a great experience,. Will was very professional n quick to respond back if emailed or called.
Pleased w my trade amount. And I'm just a girl in Love with her new GMC
Thank you Will was a pleasure

Bought my truck from them and that was a good experience, to now having my first service and a recall done. From making the appointments to the very fast and friendly service, they are great to deal with.

We had an all around excellent experience. Tom was helpful, informative and patient with our many questions. We will definitely work with Tom again in the future.

What a great experience! I had been talking with Tom for a few months until I found a car that would work great for me and my family! The process was very fast and easy. I’m very happy that I met Tom and got a good deal on my new Chevy Traverse!

The team at Berlin City Chevrolet Body Shop are great people! They will take the challenge of getting the job done right! They are awesome from the start process to finish...Highly recommend. If I could give 10 stars I'd give them 12 for quality and professionalism!

One star is one too many. Seems how my father is horrible with technology, I’ll happily write his review for him. My father had his truck towed to this location TWO WEEKS AGO (5/18) and STILL does not have it back (5/30) with no timeframe of receiving it back. Initially, he was told they would be bringing it in for diagnostic on 5/20, didn’t happen. They brought it in on 5/21 and claimed to have found the problem and would have the parts installed the next day. Wrong. He called on Wednesday afternoon, they told him they didn’t order any parts and are needing to diagnose the problem still. Little suspicious here and tells me they don’t know what they’re doing. He called the rest of the week to check on the progress, was denied a rental and they told him they aren’t sure when he will have it back. The service department is giving him the run around on what’s wrong with it and is failing to communicate properly with the progress. He has reached out to check on the progress multiple times with no response as well. Also, they are REFUSING to give him a rental vehicle, STILL. TWO WEEKS into having the truck and refusing to assist with providing a vehicle. Now he and my mother are needing to share the only other vehicle they have when they both work. This is not acceptable practice by any means. The lack of communication, poor service, and refusing to offer any sort of assistance is beyond unprofessional. If he had known how terrible the service at this dealership really was he would have paid the extra money to have it towed to the dealership he purchased it from in Southern NH despite living in the north country. At least they know how to treat their customers properly and provide them with what they need. Absolutely disgraceful.

Outstanding buying experience. I contacted Tom Gallant to purchase our family vehicle. There was limited stock available and Tom worked with us digently to locate and find the car with the correct trim, color, and options. We are thrilled with the communication and level of service. Thank you.

Found what I was looking for on the lot. Quick, no hassle purchase. I bought from William, but all of the staff was helpful.

Will was incredible. He was forthcoming and everyone was professional and friendly. Quickest sale ive had and i got the exact vehicle i wanted.

Easy to schedule, took my vehicle right on time. Dayna couldn't have been nicer. I usually have service at Colonial in Acton,MA but I needed service while staying in NH. I was very happy with the friendly way I was treated.

Engine light had come on which on star said emission then later left. Apparently odd code at dealership which they attributed to maybe even some bad gas but at the same time they rotated my tires which I would otherwise would have had to make another appt Nice of them

Zach was great!! He found the car that I loved and ,I got a good deal...I would highly recommend him.

I reached out to Zack reference my Leased vehicle and that I was ready for a new one. Gave him what I was looking for and he took great care of me and had be in a new veh within the week. No hassle, no issues, great service

Great service, car wouldn't start and I had to be on the road that night for business and they got me in right away.

My experience with Berlin City was absolutely the best.tom gallant was a pleasure to work with.he went above and beyond to help.I will be referring as many as possible.thank you

The vehicle I wanted was available and the price was within the range I was willing to pay. Excellent customer service! Everyone was very helpful.

I had found a terrain here in Vermont and the dealership that I was working with just didn’t feel right to me. A close acquaintance of mine recommended Berlin city Gorham NH to me so I checked out their website and contacted Zack. He exceeded My expectations with his customer service, his willingness to meet my needs, attention to detail and always making me feel like a customer and not just another sale are a few great qualities he has. He even followed up with me after my purchase . He took personal phone calls from me to answer questions i had and helped walk me through some difficulties I was having with a rebate. I will not purchase my cars anywhere else because of Zack . Well done Berlin city!

I went in due to a CEL being on. Had it diagnosed and repaired. I was informed that the part I needed was backordered and no time frame as to when it would be in.
My vehicle is less than 3 years old however I do drive a lot of miles for work. I have just turned 100k. I asked the dealership for help & was denied, chevy has yet to give me a response. The issue I had is a know issue with the small engine turbo, freezing due to condensation in cold Temps.
All said and done I had to rent a vehicle for 6 days from the dealership so I could get to & from work due to the part not being available
I feel I should get some sort of compensation for a know issue

Met with Tom Gallant while shopping for a new GMC truck, Tom was very helpfull, friendly and professional. With many questions regarding our trade we were also introduced to other staff members. we would like to say thank you to Tom, Jake, Adam and Rick for making us feel like family and giving us a wonderful experience.

This was our first visit to Berlin City and from start to finish we had a great experience. Dave our salesman was very helpful during our search for the right truck, he even had it warming up when we came in to look at it and test drive it. We look forward to doing business with Berlin City in the future even though we are almost 3 hours away. Thank you Dave and the team at Berlin City

These guys sold me a used Chevy Silverado 1500 that had big gouges in the paint on the passenger side door panel and didn't tell me about it up front. Not a word! They had actually covered it up with black polish or something comparable so that it matched the paint to hide it entirely. I actually didn't notice until I took it through the carwash soon afterwards and the polish came off to show bare metal. Wasn't impressed! The sales team had a real sleazy feel to them as well. Not about the customer at all, obviously. I would steer clear of this place if I were you! Consider yourself warned.

Honestly, my experience was horrible. I went there to go get my car serviced for a tire alignment and wheel balance. I sat there for almost 2 hours before they even brought my car inside on the lift— they then tried to toy around with me with parts. They said I needed parts they later realized I already on the car. Even though the mechanics could not figure out how to get my tires properly aligned the service manager (Brad Bartke) wanted to charge me for it. When I expressed how ridiculous I thought it was that they were going to charge me for an alignment that they could not complete he threatened to charge me even more for additional fake labor time. The guy ran over and slammed my door so hard that there’s permanent damage (and there could be more permanent damage to my vehicle). When I tried to open my door to inspect the damage he tried to shove me out of my own car. My honest opinion is this guy should be fired and should not be hired back at any professional business

I wish I could leave 0 stars but google forcing me to leave one

Paul St Hilaire is a great person to work with. Very honest and upfront. Will do what it takes to make sure you are happy and the deal is closed. Effortless transactions both times I've had to work with them. I would highly recommend and will be back again one day. Thank you Paul

Adam and Eric did all of this remotely with me which was amazing! Attention to detail and responsiveness was above and beyond! The gentleman who delivered my care to me at my home was polite, informed and organized. It was the most pain free purchase of a vehicle I have ever had!

I had a bad vibration in the brake pedal, and the dash showed "Service brake assist". I brought it in, and they found that a vacuum hose was unplugged. Great! ...until they told me that I needed $1,100 in brake work. They said that due to "rust on my rotors", I would fail my upcoming state inspection. First off, we're in New England. All vehicles are going to have rust on the rotors. Second, the pads have plenty of life left to them. They wanted to replace and brakes and pads regardless. They are literally trying to trick people into work they don't need, and scaring them with the idea that you might "fail your inspection".

On top of that, the service tech continually spoke over me. They also very clearly didn't even test the vehicle after they were done. They were claiming the vibration was due to rust on the rotors. Funny enough, the vibration was gone when the brake assist was working correctly again! On the paperwork and according to the service desk, that vibration definitely was rust though... A quick test ride in the parking lot would have told them that. Obviously they didn't do that, or were just committed to trying to sell me stuff I didn't need.

This is the type of place that I would never let my mother or anyone I care about go to. They didn't even test their fix, and they straight up lied to try to sell me something I didn't need. Fortunately for me, I knew better... but let's be honest, I'm not their target: they're preying on people who don't know better. Steer clear of this place unless you're absolutely out of options.

Update: the gm responded to this review over a week ago saying they'd follow up with me, but they haven't.

Purchasing our truck was ok, everything went well. We waited for a couple of months for the plates to arrive, finally called DMV. We weren't getting the registration we paid for because we don't live in NH. A dealership that's been around as long as they have should know that. I'd really like my money back.

My vehicle was towed in because of motor failure, after they looked at it told me they would have new motor installed in a week or 2. After 2 weeks I called to check in, they tell me that it also need a new turbo... so I purchased a turbo and had it expedited to get it there as quickly as possible. After another week hoping the vehicle was ready, I stopped in to check on it. They then told me the bolts that hold the injectors in are not adequate enough for my new engine and they cant find anything that will work. So I ordered some heavier bolts myself and brought them in the next day... meanwhile my truck is just sitting in the parking lot... at this point it has been a month and I don't have anything to tow trailers with. I asked them if they could get those bolts in and get me back up and running. They said yes they will get to it, another week passes, and they never called me to tell me what's going on, I always had to call or stop in to find out what was taking so long. Finally after they finished it up they said it was ready for pickup but I'd have to drive it like a grandma or else the bolts will stretch and it wouldn't run. So I paid over $22k plus the turbo that I bought and took it 40 miles down the road driving as soft as I can, and it broke down again on the side of the interstate and had to be towed to a local shop... needless to say I'm very disappointed and will not be going here for service ever again!!!

*******DO NOT GO HERE*******

Terrible service experience. Brought my GMC terrain in for an oil change ($90), tire rotation ($135) and alignment ($135). I asked them to look at the sunroof which broke shortly after I bought it (First time using it, got stuck halfway), they wanted to charge me $160 just to LOOK at it. Ripoff. Won’t be taking my vehicle here anymore, I will find somewhere decently priced and who care about their customers.

Also took them 3 hours to change oil and rotate tires, come on..

Do not go here! Brad "the service manager" has terrible customer service and a poor attitude. He lied right on the phone and said he told me prices when he didn't. Then they proceeded to do the services without giving a quote or telling me any prices. $179 an hour for labor. $250 to install a software update that I probably should have done myself. They had the car so long cause "they went to lunch". Bunch of fools.

Zack and the rest of the team went above and beyond to make sure we were happy with the whole experience!

Always a great buying experience! The sales team is helpful, honest, and on top of everything from start to finish!

I recently picked up my new Chevy Silverado, this is my third lease with Berlin City Chevrolet. Thank you, Adam Ramsay, for putting this together for me. Adam always takes care of his customers, best deal and options. I wish to thank all of the staff for their excellent customer service.

Tom and Jake really made the process easy. At no point did I feel rushed or pressured to make a decision. Respectful and knowledgeable. It was a great experience.

I needed car repair due to an accident. Berlin City Chevrolet did a great job on repairing/replacing what needed to be done. I am very pleased with the work that they did.

Service manager was awesome! Super knowledgeable and stayed about 15 minutes late so I could get my truck that day

This was my 3rd consecutive lease from Berlin city. Each one of my experiences have been great. Jake and the other staff I've worked with have been extremely helpful and responsive. I would most definitely recommend this dealership to anyone, and I will certainly be going back in the future.

The service advisor was awesome very polite easy to talk with and very helpful . The mechanic was also awesome , he explained what the job entailed, Which made me feel comfortable about the job that my vehicle was in the right place .

I received a service notice N202324251 to replace roof air bags on my 2015 GMC. I made an appointment and arrived to find that the warranty work would take four hours to do. Maybe I am at fault for not asking but was surprised that the service tech that I talked with to make the appointment did not make me aware of the time needed to complete the work. I live an hour away so need to arrange for a ride instead of sitting in the waiting room for that amount of time. Adding to the issue was that it took a technician about three hours to do a state inspection and balance and rotate the tires. THATS SEVEN HOURS! I understand that quality work takes time. I strongly feel that you should have told me when I made the initial appointment for yesterday that I was told that the work schedule time was going to take seven hours! That is certainly more time than anyone should have to sit in the waiting area. Because of this misunderstanding I had to schedule a second appointment next week to get the recall work done.

Adam and Zack were great to work with in selecting and learning about the new truck. Rickie was also super helpful in the financing department

It was a pleasure to work with Paul and Rick as a customer and not a coworker. They made the car buying process very smooth, highly recommend Berlin City Chevy Buick GMC

Will was amazing!! He answered all our questions and was very accommodating and understanding with ours kids running around as well.

Easy every step of the way, from scheduling the service appointment to having the service done. Got my car back ahead of schedule even! Very satisfied!

***modified - flash forward five years - not so happy with the service department - have scheduled a recall repair to be done on my Honda - bought there and to date - 3 appointments scheduled and they called and cancelled each one before the appointment (over the course of 2 years) I asked them to call me to schedule the appointment when the parts are available and still no phone call - very disappointed with the service team. Still no repair on the recall - going to look for another dealer to get car fixed and don't plan on buying there again!