Balcor Architectural Sheet Metal

We own an old Victorian house in Old Louisville. I was given a referral by our architect that restoration of old gutter boxes is a specialized skill and that I should use Balcor. From the time I first signed the contract until the work was done was over a year due to them being backlogged and supply chain issues. They were very upfront with me on the timeline at contract signing. But in the end, the work was done at a very high level and Phil (I believe the company owner) was excellent at communicating to me as the project was being worked. Balcor is not the cheapest option but the quality of the work is excellent.

Terrible, DO NOT USE. After a $7,500 job to fix roof and downspout, the downspout had broken after a few years at a seam and caused damage to our exterior AND interior walls while we were away - potentially creating mold. It will required new plaster, tuckpointing and painting to fix it. When we first called, they came right away (Matt, who was nice and seemed like he was going to fix it for us) and he said he would fix it that day or the next. Flash forward TWO WEEKS+ later and NO ONE HAS COME. Cliff finally called us back after many calls and said "we don't do small jobs, we have many big jobs and we wait until we get that money - that's how we get paid - then we fit in the small repairs when we can." He said he doesn't know when he can get out to fix it - he wouldn't even give us an idea of when that would be - a day, a week, a month. Completely rude on phone to my partner. Then he said Matt shouldn't have ever said he'll fix it and that he was on vacation and gone. We have this UNDER WARRANTY in writing. It clearly states "5 year warranty on all new items". The item that broke was new and is defined as such in the contract. Completely disrespectful, rude and now we have water damage. Looks like we will be forced to take legal action to get this resolved. They are in the wrong. Not a trustworthy business and terrible attitude. Go with someone else. I'm shocked they do business like this. Shameful.

These folks have worked on my roof and my clients’ roofs for decades. High-quality work all the way. Great service all the way. Never the cheapest. Maybe even more expensive than the rest, but I would go nowhere else. I will not let anyone else on my roof even to do work on other parts of it.