ATI - Gibsonia, PA

Had them recommend a tree service to repair the roof on our home after Tuesday’s storms. I believe a neighbor had recommended them and they were unbelievably fast in responding. The estimator (Chris) showed up on time and provided great communication throughout the process. I will be calling them back to do the final repairs for sure!

They did work on my house years ago, I needed to find the wholesaler for the windows to get a new part and they were happy to help! The sweet girl I believe her name was Abby I talked to on the phone was amazing and went above and beyond finding me information.

i called them for a estimate on a roof job. They were very helpful and informational. The work they did was fantastic.

I had a good experience with the ATI team. They’re professional, responsive, and go the extra mile. Abby has been especially helpful — she’s always friendly, organized, and makes sure everything runs smoothly, Highly recommend working with them!

Excellent service and very kind staff! Brian K went out to look at my mother’s rental property for water damage same day and provided an estimate right away to her insurance provider. They provide great communication and I’ve never had an issue using them. I would definitely recommend them!

Abby is the absolute worst!!! She abruptly hung up on me twice after being rude and indirect about whether I was indeed calling Kress Restoration. Very unprofessional and disrespectful. Next time, if someone calls and asks about Kress, I recommend a kind a concise response like this, “ATI restoration, formerly Kress, how may I help you”?

DO NOT USE! I wish 0 stars was an option. Red flag when it took 3 months to get the job scheduled - after various excuses from Abby, the receptionist like "our phones were down", "I was outside", etc. Brad, a mysterious project manager, has never answered an email or question. He's just copied on stuff. The job isn't finished - no one will return my calls or emails. I overheard the 2 repair guys talking - one said he still saw water coming in. The other said, "Don't worry about it. it's just ive thawing." I asked them, and the one guy said, "Oh ya its all good. Don't worry!" Red flag.

I called the day after they left because we noticed a water stain. Asked for someone to come back and look - I was sent another invoice by Jonathan for $1,000 (with no one even looking at the issue) and photos of our roof - saying they found the roof like that. I told them that's the exact photo your guys showed me - after they repaired it!! Crickets. There's water still leaking, and the repair job of our ceiling is now water stained again.

DO NOT USE THEM

If there was a zero that is what I would have put. Had a house fire in 2020 Nationwide gave me their name and it's terrible. My walls they painted without windows in the middle of winter the paint is pealing the carpet the spliced and its coming apart my electric breakers go off after I plug things in constantly it has been a nightmare I wish I could go back I would pick someone on my own

Kress Brothers completed some work about two months before we purchased and moved into a house and we noticed some damage. Based on experience I've had with other contractors, I was ready for them to complete ignore me or argue with me about fixing the issue, but they came and resolved everything free of charge! Special thanks to Ralph for keeping me on the schedule and Rob for completing the work. Kress is an honest company that cares about the quality of work, which I think is rare in the contracting business

Had damage to my garage doors in Sept 2022. As of today, I still have plywood up and no doors. I had to go through winter like this . I've called several times over the past few months and had a very hard time getting a call back. When I did get a callback, they would send a different company that they contract with out to the home who would advise that they can't install the doors due to xyz..This happened 3 times. The left hand has no idea what the right hand is doing. On top of that, I got a huge bill for the Kress doing absolutely nothing. Do yourself a huge favor and go with another company. I wish I would have done that. I'm sure I would have garage doors by now.

Worked without permits, didn't deliver the work we were billed for , went to court for that too.They left house open over the winter & never boarded the windows & caused us $75,000 more damage due to a fire. Other people I met have had similar experiences. I forgot to mention they wanted to cash a third party check from the insurance company.

ATI performed repairs at my home after I experienced water damage. The employees were phenomenal and the quality of work was outstanding.

We had a great experience with Kress. Got full upstairs carpeting replaced - price was great, customer service and communication was top notch and installers were knowledgeable and friendly.

I recently had the need for some emergency repairs and was lucky enough to call Kress. The response was immediate and the service and work was excellent. I would highly recommend using Kress if you are ever in need.

I had a small ceiling damage claim and I was referred to Kress by someone in the insurance industry. Kress responded immediately, worked with my insurance company, and performed the repairs. My expectations were exceeded. I highly recommend them.

Kress came to my barn last summer because part of the back wall had
been pushed off the foundation by a horse and we were afraid that it would
collapse.
They were very efficient and fast and reasonably priced. The wall was secured both inside out of the barn. They cleaned up everything. I would highly recommend them and would use them again should need arise.

Had a horrible flood in my basement. Kress Restoration came quickly and removed everything that was damaged and thoroughly dried out the basement. They replaced all of the damaged drywall, carpeting and repainted. I am thankful that they responded so quickly. I was very concerned about mold. They took care of it before it became a problem.

We had a Tornado Rip the Roof of our Home we had no idea what we were doing at all to have our home fixed. Once we had our new roof on our house Kevin came to our home in an instant to go over everything with us ! He explained everything in great detail on what to do and we will be forever grateful to him !

Brad and his Team came and made things happen and dealing with our insurance company was no easy task.

Thank You to Kress Brothers for all that you do to make things happen so that we could be back in our Home. Everyday we feel so very blessed Thank You

Kevin and the team at Kress Brothers are wonderful to work with! I have worked with them on 2 very stressful remediation projects at my business and appreciated their quick response and the quality of their work. Highly recommend!

I had a fire at my business in 2018. I had no clue what to do. I had insurance but trying to deal with them with no knowledge is impossible. I called Kress an man am I glad I did. Not only did they rebuild my whole bar and the apartment above it to exactly how I wanted but they handled all the communication with my insurance company. They ended up getting me over 60k worth of my insurance policy that I paid for that the company itself would never of told me I had. I would highly recommend Kress to anyone who is need of any work! The best hands down!

I have used Kress Brothers Builder on 3 occasions. Each experience got better and better. They came up with a plan and executed it. We ran into a little snag and made an adjustment the project was completed on budget and on time. Thx Kress Restoration.

Recently had an issue with water from a leaking pipe in our ceiling. Brian Kress and Kevin Sharkey were awesome. Talked me off the ledge. Outstanding knowledge. Thank you for your help! PREZ

STAY AWAY FROM KRESS!!! My mother had water damage and State Farm recommended them. They provided what seemed like a reasonable quote that included new flooring (among all the rest of the work to repair the game room). I already purchased new flooring so asked them how much material was in their estimate so that we could have them remove that. They won't. Well, they said to sign the contract as is (with them quoting the material) and that they'd subtract it out after the job is done. LOL, I wasn't born last night, and these reviews prove out their bad business. No way they were ever going to subtract the material out...and if so, it would be a lowball with me having no recourse. There is ZERO reason why they can't provide an updated contract with the floor material removed. And when we called yet again to find out why they haven't, the lady who answered the phone was extremely rude. Run away, run far away. We called State Farm and voiced our concerns there as well, hoping that they will quit subjecting victims to this company.

They sent me a bill for an additional $2000 a year after the work was done. And by no means was a total of over $4000 of work done on my home. The window was left without silicone leaving a gap from which air can come in and out. There is plaster all over the window itself that was never cleaned or scraped off. The point at which the ceiling and the wall meet is messy and was never sanded properly. Additionally, The wall was never primed before it was painted so the texture on the wall is extremely sharp. I have attempted to communicate with the office multiple times to resolute the matter and no one answers or returns the phone call. The communication with the office and billing is absolutely horrible. I have left messages for weeks and I’m supposed to receive a call back from a “project manager” weeks ago. This has been extremely frustrating and honestly a headache.

WARNING: This is the worst "company"that I have ever dealt with!!! They like to give people the run around and half a** everything!!! Erie insurance please take this "company" off your list to work for people. It's not helping is giving people headache's and low quality work for "competitive" pricing! What a joke

We were referred to Kress brothers after extensive water damage. Working with them was an absolute nightmare from start to....never finished. Not only did they leave us with work never completed, the poor work they did is the gift that keeps on giving. We continue to have to fix things they “fixed”, poorly installed, sloppily executed, etc. Save yourself the headache, time, and money. Find someone else.

Wow, seems like a lot of us are having the same issues with Kress.

My insurance company recommended them as well and Leo came out to give me a quote in a very timely fashion. I did receive the quote and then the check from the insurance company but from there everything went down hill. I waited a few weeks and never heard back from Kress. I tried several times to call, left a message each time, and never heard back from them. After about 1 1/2 months of calls, I then reached out to Leo and he said he would have the "owner" get back to me. Again I never heard back from anyone.

Through a friend's referral I finally found a company that I had complete the work but the time I wasted with Kress cost me 2 months of good construction weather and additional weather damage to my house. Don't waste your time with Kress Brothers.

Erie insurance recommended this company to mitigate flood damage in our basement. Leo came to take measurements. After never receiving the requested email quote + calling to make sure a bid was submitted (several days after they were supposed to have sibmitted one), our insurance issued a check to Kress and *it was cashed without any work done*. I had to travel out of town for 10 days... upon return, the Erie adjuster asked how the clean-out went. Nothing was done? Never heard from Kress at all. Leo from Kress called about a week after I complained to Erie to "make sure I was taken care of". Would not have even answered if caller ID alerted me to who he was.

My insurance company recommended this company on June 3rd. They came out and gave an estimate on June 10. I payed my deductible on June 26. And I have not heard from them since. I call Theythem twice a week and they keep telling me the roofer will call me. Well it's been 3 weeks and no phone call from the roofer. I'm very discussed with them.

If I could give this company a negative star I would. In my experience, they charged a hefty price for
a job that didn't fix a mold problem in my attic. The result was awful, requiring me to hire another company
to complete it the way it should have been done. ( They do Restoration also, you would think they would
know what to do) They don't. If I save one person from not hiring them, I have accomplished what
I was meant to do. DON'T HIRE THEM!

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Our house is still currently being worked on and i didn’t even want to wait to review. This has been the most frustrating process I have ever dealt with. Kress is very difficult to communicate with and in my opinion the people in charge of projects are unprofessional. We had damage to our home 6 weeks ago and the contractors have worked a total of maybe 4 days! This process is taking entirely too long and we have expressed our concern and displeasure numerous times. I find it absurd how little time they have put into repairing our home when we were told twice it would take “about two weeks” 6 weeks later there’s still no end in sight and we can’t get our house back on the market until they are completed. Never again will I use them or recommend their service. We will be canceling our policy with Erie as well as they were the ones who told us to use this service. I will say the workers (who have actually touched the house) have been very friendly and nice. No issues with the workers just a huge issue with getting someone to work on the house in a timely manner and communicating with the estimator and project manager. They do decent work when it’s done but cannot afford to have a project take this long! Couldn’t imagine if we actually had a lot of damage. We have a relatively smaller project and should have only take two weeks if work was done each day! Very unhappy with service

A tree fell on my house after a horrific wind storm in May of 2017. Kress Brothers was recommended to me as the contractor to fix the repairs from the tree damage. There was extensive roof damage and several rooms had cracks in the drywall everywhere. They came in July of 2017 and finished in August 2017. A couple months later, the cracks started reappearing in the drywall (the same exact spots where it was cracked before) and the roof started leaking where the tree hit. I withheld the final payment until they came back to fix their mistakes. They finally came back in July 2018 “to fix” the repairs once again. However, this time they blamed the roof leaking on “my bad roof” and they were not responsible for it. Since then we have had another reliable contractor look at the roof and they said the damage is from the tree falling on it. The cracks in the drywall once again reappeared in the same exact spot they they previously “fixed”. The paint is also pealing in several spots. The last time they tried fixing these spots they once again tried blaming the condition of my house. But days before the tree hit my house I had painted all the rooms and there were absolutely no cracks. It is now April 2019 and the cracks have again returned, the roof is leaking once again and the paint they applied is pealing even worse. This company should not be doing home repairs for people and taking advantage of them. Their lack of customer service and treatment of others in a vulnerable situation is absolutely disgusting.

A car drive into the front of our house doing major damage to the house and both cars in the garage. We selected Kress restoration and couldn't be happier with their work. They were professional, efficient and the quality of the repairs that were made were the same or better as the original quality of our house

Absolute worst company I have ever dealt with... DO NOT USE . My family and I had done an addition to our house to double the size, and never had as many problems doing that as we did with the Kress Brothers. They gave us a quote to do work for an amount of $8,000. They came to our house and did only $2,000 worth of work. Next they attempted to bill us for the $6,000 worth of work that they never completed. It is clear that they never completed the work done in the contract, and are still trying to bill us.

This place is amazing! My fire was Thursday Monday they came and cleaned my house sparkled! The next day started painting! They are punctual and very nice. Very accommodating. I had to work and they are very trustworthy! No one can be disappointed!

I can't say enough good things about Kress Brothers! Our situation presented them with unusual challenges and time constraints, and they met or exceeded every one of our expectations. Their customer service is exemplary, and all of their employees were very professional, courteous, and skilled at their jobs. I would absolutely recommend them for any construction restoration and repairs.

The workmen were friendly and professional. The work was beyond excellent. The house is more beautiful than I could have imagined!