Daniel showed up 45 minutes late to our appointment with the insurance adjuster without communicating, leaving both of us waiting. I figured he was a complete no show. When he finally did arrive, he helped himself to entering my backyard and started dealing with the adjuster, never bothering to knock or ring my doorbell. I reluctantly decided to go ahead and schedule our work with Ashland. I regret that decision. Daniel showed no respect for my time or schedule throughout the process. There were multiple occasions where Daniel was unable to deliver on schedule. I felt like I had to go behind every subcontractor he sent over in order to make sure the correct work was going to be done. In many cases, his guys were completely in the dark as to what work we had agreed upon to be done. I became frustrated and pointed out to him that I myself am a small business owner and my time is very flexible. Just simply tell me what time your guys will be here or at least what day, or if you don't know, just shoot me straight with that info. He deflected blame to his subcontractors and admitted he really didn't have any control over their schedules, even though he had given me specific scheduling information for each one. The final jaw dropper for me was when it came time to pick up payment. He had specifically told me he would swing by and pick up his check after 2 pm that Friday afternoon. He was a complete no show....no text, no call. In fact he didn't contact me until the next Wednesday, 5 days later, saying he was going to be in the area and wondering if he could come collect the check. He added a few nice lines about how he really appreciated the business, etc. At that point I just left his check under the mat out front. In regards to the quality of their work, I'm satisfied, but if you are looking for someone to shoot you straight, do what they say they're going to do when they say, look elsewhere. Daniel's lack of organization skills could have been overlooked, however, his attitude and lack of insight or care for anyone else's time speaks volumes. He thinks his time is more important than yours, and he doesn't even realize it.
Follow up review: The shortcomings of Ashland are getting deeper by the day. In response to their response: Of course you have no one by the name of "Bennie Atkins". Your lack of attention to detail is apparent since the name is "Bennie ADKINS". In truth I used an alias, since I choose not to have my name associated with Ashland Roofing in any way. However, you are being dishonest in your response. You know exactly who I am because you have been calling my cell phone for the past 2 days. I consider our transaction complete. I've left an honest review. I would consider any further contact harassment and a further waste of my time. Daniel was offered specific constructive criticism about my grievances and chose not only to not offering any apology, but to deflect blame onto your subcontractors and then continue the same pattern of behavior. I have a record of our text messages that I could screen shot and upload but you have displayed such a lack of insight I'd rather not waste my time any further.
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