ARS Flood & Fire Cleanup

My wife and I had a leak in our basement and thanks to ARS you would never know that it had happened. From the mitigation which they knocked out in no time to the finished repair, brining them in feels like the best decision we could have made. Huge thanks to everyone who helped us and I would not hesitate to call them in again if we need it!

I had a water damage issue that impacted almost every room in my house. I’ve had the pleasure of working with Steven, Kate, and Ernie who have been so great to work with. I would highly recommend their services. No question is stupid and they took out all the complication of working with insurance by doing it all for me. Saved my sanity and caught things I never would have. Amazing to work with!

ARS has been awesome to work with. I wish I could say the same thing about the insurance adjustor who has been impossible to work with.
While we were away, we had a refrigerator leak in our home that went into the basement. ARS communicated with me every step of the way. Ernie, the Repairs Mgr., was very responsive, always asking for my opinion and actually listened to what I said. He actually found some matching granite backsplash for the kitchen.When we got home, ARS sent Rebecca, who was responsible for contents and cleanup, to work with me. She was great! She worked non-stop using a Hepa vac to clean up all the dust from the repair work. Then she documented all the damage to the furniture and base boards from pictures I had.

In December of 2023, our family endured a traumatic life changing experience, a garage fire that not only took our garage, but everything in it including the family car. We were so thankful for our family and friends who stopped their lives to rush to our side and be with us in time of need. It was a huge praise, everyone including the family cat, got out safe and unharmed!

We are also so thankful for another group of people, ARS! They helped us piece out lives back together and find some sense of serenity amidst a time in our lives when everything felt shattered. They cleaned everything, hard surfaces, soft surfaces, clothing and curtains, they came back many times to ensure the smoke damage was completely removed, and not just comfortable but safe to live in.
Steve and Rebecca were amazing to work with, friendly, helpful, incredibly informative and professional. they placed several calls to our family, ensuring that we were not just taken care of, but had piece of mind in our situation. Thank you ARS for giving us back our homes, our lives, and our happiness!

I've had two floods that ARS has helped clean up and they did a great job. Can't recommend them enough.

My experience with ARS has been great. Quick and clear communication, the staff was friendly yet professional. Highly recommend them.

We had our basement flood and then found black mold in a shower. ARS helped clean and treat all the wood so it would be safe to rebuild.
Then took air samples throughout the house to ensure we were all safe to stay in the house.
The level of professionalism was incredibly appreciated in the midst of the chaos.
I can't recommend them enough!!!

Cant thank them enough! Fast response time and great people to work with. Would highly recommend and use them again.

Very thorough with their response time. They're are reputable and have above standard work ethics from the time they pull on the job to access the damage. Their work is prompt along with the scope of work is professionally designed to give above and beyond workmanship.

Awesome team to work with, very understanding people who are willing to work with you while you're undergoing drastic situations. I will continue to recommend them to anyone in need of help

ARS of Casper does a great job! Rebecca and her crew did an outstanding job on my rental houses while I was in AZ. This saved me time, money and plane ticket back to watch over the restoration project. They just kept in touch with SMS messages, so I didn’t worry. Highly recommend ARS thanks to Rebecca as and her crew.

ARS did exactly what they said they would do, hit the quoted price and were very professional. I will definitely continue to use them for all my home mold, and or insurance claim issues. They are great. Dusty was a true professional

We here at U-Haul of Wyoming use ARS to clean up some of our trucks that are beyond what we can do. Rebecca is who I mainly deal with is fantastic and our trucks come back looking new and refreshed. The whole team there is great at communicating any problems and getting things done in a timely manner. I would highly recommend them.

Rebecca did an outstanding job cleaning up the trauma that occurred in our friends home. She was prompt, efficient, detail oriented and had the upmost professionalism that we could ask for in a situation like this. Her caring demeanor made us feel comfortable reaching out to her for help no matter what it was. I would highly recommend REBECCA for any type of work through ARS. We are so very thankful and grateful that we had someone like her to help us in these moments, again thank you Rebecca you are truly the best there is.

Called 3 times was told they'd call me back to schedule an appointment never heard back each time so I went with another company. I am positive it was this company I talked to a lady she was supposed to have the tech call and never did. Then I called again told a tech would call to schedule and once again no call. That happened again. It was for a job in Douglas, Wy

The ARS crew came in and took charge cleaning up our water damage. They were professional, polite, and explained everything and every step of the process. They communicated regularly the status of the cleanup and were always attentive to our concerns. Great job and great company to work with.

ARS did mold mitigation at our home. The repair team, the guys who come in after mitigation is done, were wonderful. Ernie, Cody and Mark did great work and were very respectful of our property.

If I could give zero stars I would. I called over 7 weeks ago and told I would be contacted in a week. I am still waiting. With that being said, I went with a local company that showed up the day after I called and professionally took care of our water issues the day after that.

I want to start of saying, I did not want to change my rating.
We had a little bit of a rough start with the cleanup crew, but Steven, the owner showed up on Monday and worked his butt off to fix all the issues that had been made by his cleanup crew on their first attempt at cleaning up the city sewer back up that had caused the damage. We were very impressed by his professionalism and willingness to make everything correct. So at that point we decided to have ARS do all the repairs and complete our basement repairs. They sent over their in-house contractor to do a complete inspection and estimate of how much the repairs would cost us. Ernie Cordova I have to say, definitely has the car salesmen gift of telling you what you need to hear, how amazing the subcontractors he uses are and that he will only use the best. So after we received the estimate of what they were going to do, how much of a discount we would most likely get when the job was finished, I wrote a check to get the job started. We were told that he would have the drywall crew that he uses at our house on Monday, as they were traveling down from North Dakota and it would be done in two days. Well they did not show up as promised and instead he had Austin Henry from Wyo Professional Painting do the job. Austin would show up for an hour or less then not be back for several days. After a week of seeing the progress, it is the worst I have ever seen and the biggest mess I have ever seen. Austin started out by not even replacing the insulation before he put up the new drywall. There was not one straight piece, the corners were so far off that it was never going to look good and there were missing pieces in the bathroom. Then when he started mudding the seams, he used so much that is was all over the floor, in the outlets, on the laundry room door and up the carpet on the stairs. He then used the kitchen sink to clean his mudding tools. I was at the point I did not want him back in the house. I called Steven that night and told him that we need to get together and discuss what we needed to do to fix the problems that had been created with the drywall. Steven asked me to take and send him as many pictures of what had been done so far. I sent Steven all the pictures, and he responded back promptly that he would contact Ernie asap. Ernie called the following day to set up a time on Monday to inspect the work. Ernie showed up Monday and acted all disgusted about the work and proceeded to give me a story of how Austin was about to get fired and that was his last shot at doing a better job for ARS. I was getting upset hearing that this was not the first job that has been a problem with Austin. ARS will use the cheapest subs that they can get to increase their profit. At this point I told him I wanted a full refund of our deposit and we would have professionals come in and do the job right and fix all the problems which Austin had done. He said he agreed that the work was horrible and that he would go back to the office and get to work on the refund and speak to Austin about the work. Ernie also said he would send over a person to cleanup all the mess that Austin had made and get rid of the trash and wood that had been left by Austin. The cleanup guy did show up with a mop, but that was it. He asked to use our vacuum and a trash bag because he was told by Ernie to just clean the mud off the floor. This is not what was said to us by Ernie. When the cleanup guy finished and left after 30 minutes, he left all the trash and wood.
So in conclusion would I recommend ARS? Not at all. Steven was good to deal with and did what he said he would do. As far as his in-house contactor, he did nothing but make empty promises. Now we are left with more of a mess than the repairs started with and still have to demo the bathroom that they didn't finish during clean up.

These poor guys are overworked and it takes time. They are there but not as fast as pizza. Give them the time to do the one or 2 jobs that ordered ahead of you. They will take care of you just not as fast as you might think. They are working as fast as they can

I highly recommend ARS for any kind of flood related problem. My basement has been restored to a pristine, fresh and clean environment after a flood left our carpets, baseboards and walls soggy and a mess. The level of professionalism and quality work is a 10 in every way. They worked with our insurance company and us with transparency and thoroughness where everyone was highly satisfied at the end of the day. Thanks ARS!!

I absolutely loved working with ARS! Despite a few bumps in the road and moments of frustration, I was impressed by their exceptional service and attention to detail. Steven and his team were incredibly professional and their communication was outstanding. They went above and beyond to ensure that my needs were met throughout the project, which ended up being much bigger than expected due to water damage and mold remediation. From rebuilding cabinets to remodeling my floors, they tackled everything with confidence and skill, and I couldn't be happier with the results. I truly appreciate their dedication to making sure everything was done right and that my satisfaction was their top priority. Thank you to Steven, Jill, and everyone else on the team who helped me through this process!

This Business promises the sky and delivers the doggie bag!!!!!!!!!
If there was a Minus 100 on the grading they would have it from the work they did here!!!!!!!!!
After demanding 50% upfront payment and additional charges if using a card.

They started out doing good work then never returned back to complete the job when they stated.
Then weeks later and multiple calls to them they returned and took shortcuts using the cheapest lumber and materials possible and Did NOT replace the damaged subfloor as stated in there estament,

Then Multiple calls with none of them returned they show back up to "complete" the job and the vinyl flooring... apox 2 weeks later the vinyl was buckling up from improper use of the adhesive and was coming loose and they had to redo it (after "multiple calls" That was the second time they were here.

The Third time they Finally agreed that the floor was not done correctly Then they contacted my insurance company "without my Knowledge".and demand more funds to redo the work they did not complete the first time correctly.....

When the work was done the Floor was worse than what it was before they started as there is places that is higher than others and some lower than others,
Not to mention they Broke several pieces of molding/Trim pieces in and around the work area then refused to replace them.

After apox. 6 months for them to "complete the job" ( I'm sure it could have been done in less than a week)
Now it's time for me to spend more out of pocket for expenses to have it all Redone Correctly by a (Real Contractor) ..........................
I do not Recommend these folks for any type of Repair work at all!!!!!!!!!!

Update!!!
Warning Do Not use them for Repair work!
The work that they did is failing everything is misaligned and the floor is buckling where the work was done, And also They still have not completed the work and will not return calls........

They did a fire I was involved with. They were amazing, communication was great, all of the stress was taken out of the process. Rebecca is amazing and would 1000% hire them again.

Be sure your insurance is paying the bill before you call because they will run the bill up fast to collect as much insurance money as possible. Including carelessly removing an entire room of unaffected vinyl flooring when only the corner was wet. $400/day for some fans? Seriously? Probably better options out there.

Couldn't ask for a more pleasant, hard working or honest group. They were AMAZING! Quick, fast and friendly service. I will never go any where else. Very highly recommended.

ARS was so wonderful to work with. They told us what they were doing and why. They were very friendly and knew their job. I couldn’t have asked for anyone better. Thank you for your knowledge and professionalism.

A.R.S. dose excellent and very professional work. The A.R.S. crew are some of the most professional and highly skilled technicians ive met to this date. I highly recommended them for any diaster that may take place in your near future. They have a 24 hour emergency service so no matter the time of your incident A.R.S. is there to help. I think the thing that makes A.R.S. stand above all else is the way they treat there employees. Ive noticed they treat them like family not just common workers . that notion alone has produced an extremely effective , prideful , and professional team . you couldnt ask for a better service than the one A.R.S. has to offer. There cleanliness cant go unmentioned either . When A.R.S. is on a job they stride towards making it seem like nothing every happened . and on that note id like to say I HIGHLY RECOMMENED A.R.S. and the A.R.S. TEAM .

Great company to work with! Donny, Steve and their team of wonderful guys took care of our ventilation with major professionalism!

Had an excellent experience dealing with the team at ARS. I had a minor cooking incident (fell asleep with chicken wings in the oven). I attempted to get rid of the smoky smell for a wk and a half. Called ars and the problem was quickly and affordably addressed. Thank you Dony, Lance and Travis.

Worked with these great group of people. Lexi, Steve, Jerry, and Dustin constantly bend over backwards to help people in the midst of some of their tragedies and do whatever they can to help. Truly some of the best people to work for and to see how passionate they are about the Casper community is definitely a rare thing. They have an amazing crew working for them who are hard working, attentive to detail, and will help you to the best of their ability! I would recommend their services to anybody and are definitely my first choice when it comes to fires, floods, etc etc

We had a foot or so of water (broken pipe from cold) in my crawl space. Insurance sent these people and they were wonderful! And cheerfully answered questions. In fact, I enjoyed their cheerful demeanor!!!

This company is the BEST & the staff is AMAZING as well!!! They will be there to help at the drop of a dime!!! I would highly recommend them!!!

Great company and great crew! They have come out to my house on a couple of different occasions. They helped remove the cigarette smell and they recently helped clean up a little mess in my basement. I would highly recommend ARS.

We have called on ARS twice in the last month to help with two separate water/mold issues and can highly recommend their services to anyone. They were knowledgeable, compassionate in the very messy circumstances, and prompt in doing what was necessary to resolve the problems.

Very good honest to work with! I would trust them with any cleanup and know they would do a great job!

ARS did a fantastic job on our recent flood. When our water softener exploded and flooded our basement, ARS responded very quickly, made a swift assessment of what needed to be done, and proceeded to begin the drying process.

But their response time was only the beginning. We spent the next couple of months going back and forth with the insurance company and adjusters. And the entire time, Bryan from ARS was leading the charge, working to get us off the air mattress (and then couch) and back into our bedroom.

My thanks to Preston, Bryan, and the rest of the folks at ARS.

I have had the chance to work with ARS for several years. They follow through with their commitments and work hard to give each client the best experience possible. I would recommend them to friends and family.

Seriously the best mitigation company around!!!!! I took in Christmas ornaments that had been destroyed in a flood 2 years ago and they made them brand new!!!! These were priceless Christmas ornaments that my grandma hand made before she died and I thought they were lost forever I'm so grateful!!

Worst people to work with ever! DO NOT HIRE THESE PEOPLE! Steven Clark and Bobby are terrible people! After months of out right lies and empty promises made I am left with a mess. They swore up and down that the leak in my bathroom couldn't be a pipe and the shower needed to be replaced. Now I pay someone to fix the shower and it's been a pipe the entire time! That my insurance will cover of course! This is all after their "repair" guys used my personal vacuum to clean up their messes, broke my garbage disposal draining their dry wall mud and paint down my kitchen sink, left their empty pop cans and trash all over my house and charged me almost double what my insurance would pay! Bobby literally screamed at me on the phone told me their communication issues were my fault, then weeks later tells me he was in California for the entire job and didn't know what was going on. (This guy is "in charge" of the repairs) They want to charge top dollar and then hire out companies like Budget Plumbing to do their work. It took 2 days to put a sink back in place and the toilet they put back leaked. Steven and AlexisClark were great to work with right up until I wrote the check. Since they got the money he has down right refused to return a phone call. MONEY HUNGRY GREEDY PEOPLE! ABSOLUTELY STAY AWAY FROM ARS!!!!!

What would I do without ARS! My son had his tonsils out last year. He threw up all over the carpeted stairs. It looked like a crime scene! ARS was there within an hour, late at night and cleaned it all up. It looked awesome when they got done! Thanks Guys!

The lead worker/trainer did an excellent job of mitigating the flooding and did so quickly. In order to initiate the work, I was required to pay a $1,000 deposit. The work was completed two weeks ago and I still do not have a final bill and was told that I could not expect a bill for another week after being promised a bill before now. As the insurance company is responsible for payment, I cannot provide a bill for reimbursement. After being totally impressed, I am greatly disappointed with ARS.

Ars did a fantastic job on my flooded basement. The crew was very careful and followed everything I said. The were very pleasant people to work with and I'm grateful for them and the great work they did.

ARS did an amazing job restoring my house from the flood damage in January this year. I have to say they are a very respectful understanding and caring company, they actually took time to listen to what I wanted and needed done to my home and pointed out things that needed fixed and explaind why it needed to be fixed and accomplished exactly what I needed done in a timely manner. I would highly recommend them to anyone needing work done to their home!

My finished basement flooded in the May 2015 rainstorms. I called ARS and they came out that day to start the drying/cleanup process. They were very pleasant to work with and let me know exactly how the process works. I was impressed with their professionalism and attention to detail.