Aloha Kia Hilo

Bought a 2025 Kia soul Lx there was a error on my name on the second set of contract that the sales manager made I went back and he said he couldn’t change it and he doesn’t call the Kia finance company after he sells the car and I called the finance company and they said he had to change the paper and send it to them but he wouldn’t do it so I guess my next step is to call the corporate office and see if they can talk to Jeffrey Bennett the sales manager of aloha Kia in Hilo I would never by a Kia again I guess he just wanted to make his cut and the hell with me ,but my salesman was really nice Frank Mcgregor he explained a lot about the car

Everyone would take you all much more seriously including myself if you would fix that obnoxious flashing light at night and the huge old kia emblem sign. Used to like your cars and service but your dealership looks like a nasty junkyard. Chevy, Nissan and Toyota's dealership is top notch compared to yalls sketchy looking place. The outside of a business is usually a reflection of the inside/quality of the business. To many mark ups and shipping add ons, just keep it simple and quit trying to nickel and dime everyone for an extra $500. I feel like I'm in a third world country at this dealership and the salespeople are trying to sell me knock off counterfeit watches on a street corner when numbers are brought up, prices constantly changing.

Took my car in for a n issue and the service team was very professional in fixing the issue. Corey did an amazing job with the car detailing as well. Frank on the sales team was superb. Overall great experience and I'd highly recommend.

They have friendly customer service representatives. They have a nice comfortable waiting area. They go over things needed to be done before doing them.

Terrible experience, CANAAN KRAMER is a terrible sales representative. While test driving the vehicle he was talking bad about his GM the entire time. When it came to purchase the vehicle he knew the safety was important expired and still has not gave us the paper with the trucks weight to get it legal. Had to call multiple times to try and figure out what bank the truck was financed thru. Canaan said that the parts for the truck we bought was ordered when we test drove and said it would be in soon. A week after the truck was bought I called and asked when the mirror will come in and he said they just ordered it. I wouldn’t recommend aloha Kia to anyone especially if this guy is your sale representative turn around and drive to another dealer save yourself the time. If I could give this location a -5 stars I would they don’t even deserve one star.

Check engine light came on while we were driving from Waikoloa to Hilo, called Aloha Kia Hilo, and ask them to check it out and they told us to bring it by. Fortunately no major problems, just reset some sensors, but also washed the car and then did not charge us anything. I would highly recommend them, they were very professional and accommodating. They did all of this despite a full schedule. THANK YOU

The last word that should be associated with this place is “Aloha”. They are despicable. They screwed my dad horribly. They took advantage of an 88 year old kupuna with Parkinson’s disease. When I spoke with them it was very obvious they didn’t care. They admitted that the sales person who dealt with my dad was less than desirable and then said “there’s a reason why that salesman is no longer here”. Yet, “Aloha” Kia would do nothing to help the situation. Everyone knows that it is not just the salesperson that is involved in the selling of a vehicle. There is a team of people that sell you a vehicle when you purchase from a dealership. So to blame just the sales person is quite sad. He became the scapegoat. What Aloha Kia doesn’t realize is they hired this person. But again, no responsibility taken by Aloha Kia. KUPUNAS BEWARE!!! If this is how they will treat a kupuna with a disease, think of how they will treat anyone else. There is absolutely no aloha at Aloha Kia.

The general manager and salesperson, Canaan in particular, are exceptionally unprofessional. Their approach to sales is egregious, employing tactics that are manipulative and disingenuous. They lure you in with promises of friendship and good deals, only to hold onto your license to prevent you from leaving and waste your time until you feel coerced into agreeing to a deal that ultimately turns out to be a rip-off. Furthermore, they have the audacity to run your credit without your consent. My advice: steer clear of them at all costs!

The service department is the reason we absolutely refuse to buy any kia cars no matter what. This was years ago, but we came in for an ECU update, they refused to perform it. They also claimed to have driven the car around and found no faults, this was an absolute lie. The odometer was exactly the same, and if you drove the car for more than a minute it would go into "limp mode". They just did not feel like fixing the car.

Another story: This was also years ago. My coworker bought a new kia, he had some issue with the steering column. He went in constantly for almost a year. They absolutely refused to fix his problem no matter how many times he went in. He eventually gave up on it and traded it in and ate the loss.

Kia cars are pretty hit or miss, if you're unlucky enough to get one of those misses, do not expect to ever get any actual help from these guys, better to just trade it in.

I discourage every person that shows interest in Kia from buying one, doesn't matter if they're a friend or a stranger. As soon as I hear someone say they want a Kia, I tell them not to because of how terrible the service department is.

My friend and I visited Hilo Kia today.
We enter acted with Trent. We found Trent to be an honest, fine young man. We look forward to working with him in the very near future.

Tyler the service manager has gone above and beyond for me and my family!! Besides the fact that he has replaced my transmission and blessed me and my family with a loaner for 4 months while the transmission was being replaced. I had a personal issue with an ignition interlock system and he on his own accord took my car in to get it removed so when I swap cars at kia its one less thing for me to do as a parent in this crazy world. I would hope his superiors realize that he stands out from the rest and its time for Tyler to get a raise because he deserves every penny!! I was actually awaiting a Sequoia to be shipped in but may just be getting a new Kia because of their great service!! Thanks again NIna Josue

KIA vehicles are absolute garbage! Bought a brand new KIA with 100k warranty and the engine blew right after the warranty ended. I took very good care of the car via monthly to quarterly maintenance services etc. Do your research! There is a lawsuit/settlement on majority of their GDI engines.

Did a recall on our Alien Green Kia. took them less than 30min. to reset. Good place awesome Customer Service!! Was busy on the road today MERRIE MONARCH WEEK Maikai'i Aloha Kia Big Island i trust no place than Aloha Kia Hilo Yessah!!

The guys were nice and helpful. But since they weren't able to help me purchase a truck, I could not give um 5 stars it was only because they only have used cars, and my credit is best for new cars.

Irraz! In oahu, they work with me either way since I've been buying cars from them for over about 6 years.

Service Dept. is top-notch in customer service excellence!!! Took vehicle in for urgent recall service check -- cleared in less than 15mins.

My husband and I bought our Sedona 2021 here last year and we have received excellent service so far. We have worked with Tyler Klein in the service department and he is friendly, professional, and has never failed to take care of our concerns and questions.

I only talked to a sales person. He showed me couple of vehicles
He was very nice and not pushy. I didn't have much real contact with the dealership

Consistent high quality sales, work and service. We are on our 2nd Kia and happily depend on Aloha Kia! If they figure out how to clean the bathroom They'll Be Perfect!

Went in for service on my 2020 Soul, left with a 2022 Niro Hybrid, actually it was delivered within 36 hours. We worked with Blake, he did a outstanding job for us, getting a good price and trade in allowance. When he delivered the car today, he took great care to make sure that I could operate all the features available on this vehicle. I recommend Blake highly. He knows what he’s doing.

I Took My Car In To Replace Some Parts. The Staff Was Very Nice and Friendly. A Very Good Place To Buy A New or Used Car.

My car was bought brand new from this dealer. I took it in for some repairs and not only did they not do the things they charged for, I actually had more things broken than when I arrived! I was treated badly by the service manager all the way to the general manager! I will never go back and would highly recommend finding a independent mechanic!

This review is LONG overdue but always excellent service and experiences here. Everyone that I’ve interacted with is so nice! Ryan sold us our car and we are very happy with it, tyler in service is straight up about stuff and treats you like a friend, Blake has picked us up in the shuttle—super nice guy and Sonya feels like my Hawaiian sister at this point! She is hilarious and always sorts out the little details outside of your control. A++ all around and thank you everyone!

Aloha Kia’s service department on the big island is the best! For the very short time we have been here on the island we have had our 2011 Kia optima into them several times. Fortunately turns out to be for very small and minor things. They did not charge us an arm and a leg and were very helpful when the last time we were there we were told about a warranty issue that we were not even aware of. They repaired it with no questions asked and on our way we went. Sadly we are leaving the island and I will miss this service department the most.

Trent and his boss were amazing, and so friendly and helpful!! Thank you so much for making buying a car such a pleasant experience through your company!! Trent went above and beyond and helped me, even picking me up for my appointment, these guys were friendly and did everything they could for me and got me into the car I wanted , but even if they hadn’t been able to they still went above and beyond snd made it a good experience! Thank you guys so much!!!

Just purchased a 2021 Kia Sorento, thank you Ryan G for being a great sales rep! Extremely knowledgeable, great customer service with Aloha and for looking out for what I wanted in a vehicle for my 'ohana.

Great customer service and a low pressure sales crew. They were awesome to work with, got the exact car I wanted.

I tried to post to Facebook but not good at this. This is my 3rd try and that should tell you something about their great service. Have you ever just had a bad day from the minute you woke up? Well that was the case with my 23 year of service retired Navy Vet. His day wasn't starting off good. He had an appointment with the service department at Aloha Kia and after it was checked out it was found that he had to come back. My Husband was disappointed and for a fact they saw that. Instead of brushing off a grumpy old Vet they offered to wash his car! I don't know if this is their policy and I don't care. These guys totally turned his day into happiness. Thank you for your help, kindness and the greatest service ever! A kind act of kindness goes a long way! My Husband called me on the way home laughing. Thats the best. Maholo

I took my niece to get her van door fixed at aloha kia and that's were she bought her new van great people that works at that dealer ship

This was my first car buying experience and it went great! Trent showed so much aloha right off the bat and made the whole process easy and understandable. He and Phillip got me the best deal possible which I really appreciate! I highly recommend anyone car shopping to come here.

Mom just got herself a totally cool new car and looks " hot" in it! !!! and i am so happy for her. " You go Ma " !!

Frank was wonderful. I told him what I needed and not only did he listen, but he and his team did even better. They were all kind, patient, and helpful. I was dreading buying a car. And I took weeks with questions on the phone with Frank. He was never pushy and went beyond professional to help me make the right choice. I'm still over joyed with the outcome. Big Mahalos to all the staff of Aloha Kia Hilo!!

Fell in love at first sight with a 2020 Sportage. SOLD! and drove away into the sunset with my new love

I am totally impressed with the KIA line of vehicles... especially the Soul. It has become very popular, and for good reason. If you are lucky, you can still get a 2019 model for a discount. We bought a Niro hybrid that gets over 50 mpg. Amazing! My only complaint is the low trade-in price they gave me for my old car. So, better to sell it yourself if you want top dollar. Good luck.

Changing my review. After being at the dealership for a couple hours and being told my husband qualified for the truck we were looking at on his own, we were then told we needed a cosigner or $13,000 down. We got our Hope's up after being told we were approved, and then to be told, sorry that was a mistake was a big blow to us. Pretty disappointed that they werent clear in the decision about the credit, I wouldn't have wasted so much time there if I knew we didnt qualify.

I always receive excellent service when I take my car in to have it serviced. Andrew is always very helpful and keeps me up to date with what needs to be done and so forth.

Service department is awesome! Super fast and honest service. I don’t even drive a Kia and they got the parts I needed the day I dropped off.

Top tier service and treatment..

Kaleb the service advisor
Tyler the Service Manager
Phillip the Lot Attendant
And Corey the Shuttle Driver ‼️

Today, 3/26/2025, Wednesday

I brought my vehicle into Aloha Kia Hilo for an Oil Change and from the beginning I was treated very well from the Service Advisor; Kaleb, to the Shuttle Driver Corey, also I had a very good chat with Frank in Sales and got the Shaka from the Service Department Manager, Tyler a very helpful person, in addition my SUV was cleaned, vacuumed and shined by Phillip the excellent Lot Attendant and the overall experience was excellent as they handled my oil change efficiently and perfectly.

I continue to recommend- ALOHA KIA HILO
Even though, this time around I didn’t purchase a KIA product, I’m happy with my purchase ‼️
Great crew’