- 301 Melton Rd, Burns Harbor, IN 46304
- Residential Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered
About the Business
What people say about “All Square Roofing”?
Customer feedback regarding All Square Roofing is mixed. While many reviews highlight excellent customer service, timely communication, and effective repairs, there are significant concerns about poor communication and unprofessional behavior from the staff. Several customers reported frustration with unresolved issues and lack of follow-up after initial contact. On the positive side, many customers praised the company's ability to handle insurance claims efficiently and complete projects in a timely manner, but these positive experiences are overshadowed by serious complaints about service quality.
What Users Like The Most
- They showed up, found the problem we needed help with, and had it fixed before noon.
- The customer service, patience and time spent to ensure I understood the intricacies exceeded my expectations.
- Rob sent people to fix it right away!!! Thanks All Square Roofing!
- The process was seamless, and all timelines were met.
- John at All Square was a tremendous help in getting our roof repaired after storm damage.
What Users Like The Least
- Horrible company. No communication with me my insurance company.
- Absolute worst customer service I have experienced in my life.
- Details between office and contractors is not communicated.
- We were very wrong - our roof leaks in multiple places.
- They started a small internal fire above my living room in their haste to leave.
Recommended Reviews
In 2020 I worked with a wonderful employee, John, from this company who made us feel cared for and worked collaboratively with us to get our roof replaced. After shingles were falling off the roof and lots of hail damage to our roof and gutters, Allsquare paid for a laywer to file something with our insurance company stating that if they were able to get the insurance company to pay for the losses, we would need to use them for services and if not, no harm. After four years we finally got the loss approved, the wonderful employee left and started their own roofing company, and the lawyer let me know that I could technically use whoever I wanted but out of character, we used Allsquare. The employee, Rob, that we got was rude, I was hung up on, they had no idea what I was talking about when I called about our claim, and asked us to send them the contract from 2020. Our services were pushed back months and months, gutters were left off our roof for 3 weeks, even during intense rain, as they contract each part out. We were patient and worked with their timelines. When you work with the insurance companies the release two checks, one for the project to start and one when all is finished. All of which was known in the beginning of the agreement and discussed while work was done. We gave them $25k to begin with and Two weeks after work was completed but materials were still left on our property, nails, extra supplies, etc, which are still there, they let me know if I don't pay the money, it will accrue interest and they will pursue a lien on my home. I have paid another $9k and am awaiting the release of second check from insurance. While knowing I am just waiting on a check from the insurance company, which is all in writing legally. It is insane and asinine and extremely unprofessional, knowing that this is the normal process of an insurance company that THEY pursued. I really do not recommend dealing with them and having to go through what I have. Today I had a worker come by my house demanding payment for work saying no one is responding to him from the company and has paid him for his work. They are not protecting my privacy as a customer.
I contacted All Square Roofing on an after hours Saterday night holiday weekend call. They offered to come on the holiday itself but I told them after the holiday is fine. The morning of the first day after the holiday they showed up, found the problem we needed help with, and had it fixed before noon. I found them going above and beyond any expectation and their price was both explained up front and was low cost for the corporate building and problem we needed repaired. I am certainly using them from mow on with any of my simple and difficult projects, and you should too!
It’s very hard to find a contractor who will do small jobs. I had some soffit missing from an area next to a dormer style window on my house. Called All Square and they requested pictures. They sent me a fair quote and I hired them to do the work.
A couple days later they sent out a guy who did an excellent job on the repair and went over and above especially on the clean up. I won’t go into why I think the soffit was missing but it had to have been obvious to the guy who did the work. I half expected him to refuse the work when he saw the situation but he didn’t say anything and went about replacing the soffit. It may not be their normal work but I was very happy with the job. Based on my experience I would recommend them to anyone
- 301 Melton Rd, Burns Harbor, IN 46304
- Residential Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered