Alexander Lumber Co

If you're a home owner looking for anything other than paint, you should go somewhere else. I had a wonderful experience working with the paint department, so when a piece of exterior window trim broken on my home. I went into Alexander Lumber and spoke with Ron.

He says he can order a new peice for me and would take about 3 weeks to arrive. I wait about a month and call back because I hadn't heard anything. Turns out he did not place the order, because he didn't have time, but would order ASAP. Another month still no trim. I call Alexander lumber and get sent to Ron's voice-mail, and leave several voice-mails over a couple weeks span, but he never returns my calls.

Finally after 3 months my window trim is ready for pickup. But guess what it's the wrong size and is not large enough for my window. I call Ron and we determined i gave him the right measurement for my window and he ordered the right one, but the supplier must have sent the wrong one. Ron says he will order another one...

A month later, I start calling for Ron, but again and again he's not available, and I leave voice messages, but get no response. Finally I get him on the phone, and he says, "yeah, that's taking a long time," and he says he will check on it and call me back...

A few days later, I still haven't heard from Ron. I called three times before getting ahold of him. He says he'll "look into it." I ask, what's the holdup, is the supplier not getting back to you? He says, "To be honest, I haven't placed the order yet because I haven't had time."

It has now been 5 months and no trim.

It is too bad that the response times and dedication to supplying timely follow ups to keep projects moving are not a priority. We’ve tried for two years to work on several projects with Sales and never get a phone call or email back with answers or simply a check in to keep things going. It’s a constant reminder for the customer to call or email in return to never get a return call back or email. It’s apparent this company is selective in who they want to do business with. Not what I would have expected.

Received fantastic advice and help for painting our kitchen cabinets from Jim! Having gotten little to no help from other paint suppliers in comparison, we will no doubt be back here for our next paint project.

BEST people ever! They delivered some lumber I needed in a pinch fast and in a snow storm. Highly recommend!