Alaska Fire and Flue LLC

I would give them zero stars if I could. Lying to me about parts for my boiler for three months and then finding out the parts were NEVER ordered is how they treated me and my family! Do not trust a word coming from them! Doing this to Alaskan people in winter no less. Forrest, I have E-mail traffic from Heather going back to 23 November 2024. Please stop.

I used this company for a move out inspection and cleaning service recently. I had a coupon for 15% off which I told them I wanted to use upon booking. My cameras showed that they were at the house for 1hr and 45 minutes. They charged for 3 hours of labor at over 200/hr. When I called to tell them that they made a mistake on the charges they argued that drive time is included. The shop is 5 minutes from my address which I let them know. The manager said that the rate is set and will not be adjusted even though his staff was only at the house for less than two hours. I would recommend you take your business elsewhere and disregard this company’s “coupons”.

We had the best experience with Alaska Fire and Flue. Everyone was so easy to work with and explained what needed to be fixed, and even showed me before and after pics. Heather, Nathaniel, and everyone that I encountered were awesome! Their pricing was also reasonable! Definitely recommend this company for all your fireplace/ chimney needs. Thank you again!

This company gives the best customer service. Kevin is so knowledgeable and is happy to explain why he would do something which helped me understand the work that was needed to fix our fireplace. Heather, in the office has a pleasant phone voice, has good follow through when things change and kept us updated on appointments. This is the kind of company you want working for you. I highly recommend their work and their staff. Thank you for a job well done !!!

Staff were on time, super polite, very cautious about not making a mess and cleaning up after themselves. I was working from home in the living room and they were pleasant, professional, and having a good time together. Impressed with the trainee and the trainer both in quality of work and professionalism toward me and between each other.

Called them to come out and clean my woodstove about a year ago. The worker didn't clean the catalytic converter and the wood stove gasket they replaced is starting to come off already. The last gasket was on for 10 years firmly. The worker was polite, on time, did a good job with the cleaning and left some cleaner for the glass which was nice. But I didn't find ultimate outcome through (missed a major part) or able to last as long as I would expect.

We drug in old and bent roof chimney from a bush cabin damaged from winter snow load, they were very helpful identifying the parts we needed and instructions for installation.

We had a wonderful experience with Fire and Flue in Homer, Alaska. In spite of Covid and being short staffed the manager in Homer, Jim went out of his way to provide the services that we needed. He met with us personally face to face to discuss our needs. He then oversaw the installation himself. He made himself personally accessible by giving us his personal number. We would highly recommend Fire and Flue to anyone in the Homer area.

I called for a chimney cleaning. The tech, Will, came out right as scheduled. He was very professional and left our stove very clean. I would recommend him to any one that needs their chimney serviced.

Can’t say enough about Kiana and her staff,Daniel & Nikolai you guys are the cream of the crop and I WILL be recommending to you to all my friends., THANK YOU.!!!
Johnny & Charlotte

I needed to replace an old pellet stove with a new woodstove and went to the shop in Soldotna. They had a good selection and I found one I wanted. The lady in the shop was very friendly and took my details so a sales rep could call me to discuss price and install.
2 hrs later Jim called me and he was very helpful. I needed the stove installed with short notice and he made it happen. He send a tech out the day after to inspect the chimney we had before install so we would know what parts we needed. Mike from their Homer Officer arrived as promised and did a thorough inspection. He explained everything to me in layman terms and it made me feel very comfortable with what they suggested. (chimney pipe replacement). It was not an upsell but simply the right way to do it.
Mike was also the tech who installed our new stove and chimney a few days later. He arrived on time in the morning and did the install. He had brought 1 wrong part so he called Jim from the Homer Office who promptly came out with the right part and made sure the install was completed to our satisfaction.

Overall a very positive experience. Dealing with specialized crafts can sometimes be intimidating for "regular" people and when heat/fire is involved there is a safety aspect to it but both Mike and Jim made the entire process smooth and comfortable.
Will use again next time I need anything with heat/fire/chimney.

Thank you Jim and Mike!

Alaska Fire & Flue did an amazing job of installing my new wood stove and replacing my entire chimney. The first stove had a factory defect and they immediately replaced it. I wanted a white chimney to match my stove and although that is not normally manufactured, they were able to have one painted white for me. Installing that chimney was very challenging because it came with a square box that needed to fit into the original round hole in the ceiling. The installers did a fantastic job.

Jim and his Homer crew helped us understand all the components we needed to understand to update our renter's fuel setup. We had to get a fuel line replaced, but needed to ask a lot of questions about our stand and configuration. Jim answered all our questions, told us about safety regulations to keep in mind, made honest recommendations to us as homeowners, and continues to be available for questions and service that feels like good-quality, genuine, and skilled work. When you realize "heating" involves a lot more than a toyo, call these guys for a positive experience that leaves you feeling taken care of!

We needed to replace an old woodstove that was original to a house built in 1984. It was not heat nor energy efficient, was used three times the five years we have lived in the house and personally was an eye sore of the room. I went online for the local shop in Wasilla and researched the brands available, which is quite a lot for what you want out of a stove. But a trip to Fire & Flue, Wasilla, sold me on the Norsk Kleber Kube 3 soap stone stove. If you research soap stone stoves the heat retention and efficiency of transferring heat is slightly better than traditional wood stoves. The old woodstove was taken out and the chimney flue cleaned. We also updated the slate/stone behind the old woodstove. There was wait time to schedule the install of the new stove of about 3-4 weeks but the install only took one day to include tiling the wall behind the stove and piecing together all of the parts of the stove. I am very pleased with the care the employees and staff came into our home and completed the job and cleaned up the site after themselves. Everyone we worked with was considerate and most importantly got along with our dog. Kiana and her team was a pleasure to work with.

We had Alaska Fire & Flue install a brand new fireplace for us. We were in there on a Thursday, Jim came for an estimate Saturday & they installed Monday. Customer service was phenomenal!!! Communication was great and the install guys did a fantastic job. We would recommend these guys over and over again. Thank you Jim & Chris for such an easy transaction!

The owner or ahem the bookkeeper answered the phone was very rude and I just wanted the price of the stove I was interested in the day before it didn't have a price, she was horribly rude! I'll never never shop there again. Then the salesman called me and I asked if she was the owner they refused to reply then he of course was rude. So I hung up. Horrible customer service!

great place to inquire about woodstoves oil drip stoves toyo repairs gas fireplace inserts etc install repairs sales and service

DO NOT BUY FROM THIS COMPANY!!!!!!! We purchased our wood stove on July 8th. We told them it may be a bit before we were ready to have it installed because we had to install flooring etc. We scheduled them to install the first part of September. The day before, I called to confirm our appointment and was told everything was good to go for the next day. The next day they called right before the scheduled appointment time to cancel! They said they were missing a part and would have to order it. You would think they had plenty of time to make sure they had all the right parts.

They ordered the part and rescheduled for about two weeks later. The manager called to schedule a little bit sooner as she said the part had come in. Guess what? The day before the appointment they called to cancel again! This time it was be because they were missing multiple parts! What??!!

Of course I was livid and wanted to know when the parts would be in and when could I be scheduled to have my wood stove installed. I could not get any answers and was told the owner would give me a call back. The owner did not call. Horrible customer service!

I was driving through Wasilla the next day and decided to stop in to see if I could get any answers. Their response was that they would keep bugging the owner to call me. What??!! You have to bug the owner to call a customer who's been jilted twice and can't get a response. What kind of company does this? I finally asked them to just call the owner while I was standing there. The employee obliged and rang him up. I got a song and dance about the parts being hard to get (they had 2 months) and that they should be in soon. He threw his manager under the bus and blamed her for not verifying my parts were in. Really? I wouldn't want to work for him after that. I told him I needed to know so that I could decide if I wanted to go with another company. Miraculously he then said they had the part in their Homer store! You just said you were waiting on the part!! OMG! I was told they would have the part at the end of the weekend and they would call to schedule an appointment. I waited two days and didn't get a call. Apparently they had to wait for their installer to physically be back in Wasilla from Homer to schedule. What happened to phone calls? The next week I still hadn't heard from them so of course I called. I was told I was scheduled for the following weekend and "didn't anyone call you?" No, no one called me to actually schedule the appointment.

I decided at this point I could not trust this company and wanted a refund for the purchase of the stove. Thankfully that was not an issue and the manager issued it. I decided to go a head and keep the metal hearth pad I had ordered and saw on a previous visit. I told the manager I would be down to pick it up the next day. The worker guy tried to give me an inferior tile one that he was still working on. I told him I paid for the metal one siting right in front of us. He said he would have to call the manager to see if that was ok. Really??!! You couldn't have put my name on it or told them I was coming to pick it up?

I then went with another company in Anchorage and picked up all the necessary parts. They had everything in stock and they didn't miss an installation all summer due to slow deliveries. What a difference! Of course now it was the end of the summer and their installer is backed up until November. Oh well...their customer service was far superior!

I learned from two companies after this that Alaska Fire and Flue has a really bad reputation and that these two companies have to fix a lot of their installation mistakes. This may have been a blessing in disguise.

Without heat it was difficult to get drywall and other installations done. We were going to move into the cabin from our rv before it got too cold. Instead, we have 5 cords of wood all ready to go, no wood stove until mid November, and burning through propane like crazy in the rv. They are the most untrustworthy company I have ever worked with.

Mike came out to our home and cleaned our chimney better then anyone ever had he even cleaned things that no one bothered too. Which led to us finding out we needed things replaced badly. Mike was super amazing and helpful replacing it all and was courteous and professional. I highly recommend them and so glad Homer had anther option for Chimeny services ! Thank you

We came there to get an estimate on a fireplace and see what model we should get. From the start the manager was very professional and very knowledgeable about every product in the store she was very helpful and gave us an estimate on every model we were interested in and even stayed after the closing time to answer more of our questions.

We ordered our fireplace from Alaska Fire and Flu in November. It arrived in early December and we started construction in January. We wanted them to install the fireplace and build just the bench and frame work. My husband and I planned to do the finish work. The bench was built and a hole cut into our house from the inside to the outside for the fireplace stove pipe. At this point the installer realized a specific part was not the correct size for the stove pipe. They put plastic over the hole on the exterior of the house, in the coldest months, and left us with an unfinished fire place. We were told the correct parts would be here in 2-3 weeks. Well that turned into 8 plus weeks. They left all their wood in our garage while we were waiting for the parts to come in. I was fine with the 2-3 week wait but not 2 months. I voiced this in the beginning of the dilemma and they did not want to pay extra for the shipping to be faster and assured me it would only be 2-3 weeks. After months of waiting they had new people working there. Daniel and Amed came to finish the job. They were excellent. They came at the time they said they would and worked fast and efficiently. Once we thought they were finished with their part we began the finish work. This is when we realized there was a minor gas leak and the frame and base structure were built 3/4 of an inch off center. They promptly came and fixed the gas leak which was awesome. Luckily we were enclosing it ourselves or I do not think the gas leak would have been noticed. Our fireplace was built in between two windows so this 3/4 of an inch would be very noticeable. They had to come and uninstall everything and move it over and reinstall. The base of the fireplace was still not centered, but we knew that and said we would make the modifications to make it correct. From start to finish with them it took around 5 months. We were told the project would take approximately 3 days. Some things I really appreciated about this company was that I almost always could get a hold of someone. I was really nervous that this project wouldn’t get finished because every time the date for our parts to come in arrived, it would be pushed back another several weeks. Also, I liked everyone that I communicated with and felt comfortable with them being in my house and talking with them; Doug, Forrest, Kiana, Daniel, Amed & Cecil. Overall, they got me the fireplace I wanted and installed and finished the work we asked for. There were actually several other issues we had but I just wanted to touch on the main ones in this review. I don’t feel like I could recommend this company just because of how many things went wrong through the whole process and in no way were we compensated. I was in disbelief some sort of discount was not offered.

Do not believe the quote they give you. They will tack on additional costs for additional parts once the job is done and wont even do the job right. Be sure to tell them no additional parts unless approved with prices. One extra screw will cost ya 100$ I wish I would of read the reviews before hand. Not the first one and sure wont be the last as this seems to be how they get their business.

We had them come give us a quote. It was for $6,000 to install a wood stove. We talked about the pipes, what to put on the walls, and the floors. The lady that came to the house NEVER said anything about additional costs. It seemed like a good quote. We agreed to have the work done and we paid half. We had a receipt showing a balance due of $3000. The work was done. It was on time and the work was done well. When my mom went to pay the balance, the lady at Fire and Flue’s computer wasn’t working and she told my mom that she would have to run it later. Okay. No problem. The credit card statement showed up and they had charged an extra $3,000!!! When my mom called them, the lady said that there was an additional $3,000 for a pipe that she hadn’t put on the estimate but it was needed. Isn’t the purpose of getting a quote to get a total cost?! We are very unhappy with the added and surprise $3,000 cost! The original quote was $6,000 and we were charged $9,000. We were not even told about the extra cost. We had to discover it ourselves on the credit card statement. Horrible... Also, when we called them, there was no apology, no offer to fix anything.

We had Alaska Fire and Flu install a stove that we purchased second hand. From the beginning, they established themselves as knowledgeable professionals by answering all of our questions and giving us some pretty sage advice on choosing the right location for the stove. The install crew was friendly, professional and thorough, taking great care to leave things better than they found them. Throughout the install they answered our questions and made sure that we understood every step of the process. I would highly recommend Alaska Fire and Flue to anyone who is either purchasing a new stove, installing a used one, or if you need maintenance, parts or service for an existing stove, they do it all.

Highly recommend Alaska Fire & Flue. Ben did a fantastic job from start to finish when it came time to replace an old wood stove with a beautiful and efficient Osburn 2300 in my log home.

We've had Alaska Fire & Flue do multiple jobs for us. Initially, they replaced and modernized a rock wall fireplace for us, with a beautiful mantel, and polished concrete hearth. Honestly, we didn't really know what we wanted, but Ben's creativity helped walk us through the details, and it's become a focal point in our home. We couldn't be happier!

We also had them install a wood insert in the above mentioned fireplace, and a freestanding wood stove in our basement. Both were purchased from Alaska Fire & Flue, and we've been very pleased with the standard of excellence in installation and the efficiency of the stoves.

Ben has an attention to detail, and a common courtesy sense that not everyone has. He's the kind of guy you trust to not walk on your carpet with dirty shoes, and to get the job done right, the first time. He takes pride in his work, and it shows!

Alaska Fire and Flue came over on a call out to do a chimney sweep and was very professional, and courteous. I would strongly recommend this service to anyone serious about maintenance and upkeep on their fireplace.

Excellent Service! Ben is very knowledgeable and completed our project exactly on time. We would highly recommend Alaska Fire and Flue!

We received excellent service from Ben. He came to our house, showed us some pictures of previous work, listened to what we wanted to do, put together an estimate and delivered on it. What more can you ask for? We intentionally wanted to keep things simple and he did exactly that. I couldn't be happier with our new wood stove.

We have worked with Ben from Alaska Fire & Flue several times over the years and he has always been wonderful to work with. He is prompt, thorough, pays attention to detail, never leaves a mess and has been a great resource answering questions we've had about our fireplace set up & wood burning safety in general. We recently replaced our old wood stove with a newer model and Fire & Flue offered the most competitive quote on the stove and installation work. When the work was finished, Ben actually adjusted the quote he gave us to a lower price since he was able to use some of the original parts of our wood stove setup. The new stove is wonderful & we are looking forward to using it for many years to come. Would recommend this company without reservation to anyone looking for great customer service & excellent work.

Ben "installed" the wood insert as per photo he hung the surround and did not fix to the fireplace , he states this is the proper way that this insert is supposed to be installed. The gasket lasted one month and we contacted Osburn for warranty which they in fact tried to contact Ben of Alaska Fire and Flue, he did not return any calls from them and even after the state of Alaska got involved Ben still hid from everyone.I am now left to fix the gasket which Osburn is sending to my house and I will properly finish the installation after this clown billing for over $3,000 for fire insert and installation. Ben also took the crown from the chimney for his personal keeping without asking. I would never under any circumstance use this outfit as seen per photographs. Osburn fires are very cheap brand and their customer service is about as good as Alaska Fire and Flue. Its up to you if you wish to throw your hard earned cash to people who are clearly indifferent and never stand by their poor workmanship. Ben posted "this story is a lie", all I can say Ben you were very lucky that you did not end up in Palmer court , how is that for a lie ? You were reported to the state of Alaska just so as you know .

The customer service was exemplary. We could not have asked for a better experience from the first time we stepped into the store untill Ben had our beautiful wood stove installed. We are so happy with it and would absolutely recommend Alaska Fire & Flue to everyone.

WOW. Now, I am a tough critic, so take my word for it when I say, the folks at AK Fire and Flue are the people you want!! Ben came to our home and made a retrofit installation work WONDERFULLY! He was professional, very friendly, and extremely capable. If he can make it work at our house, he surely can at yours, as we had some very tricky aspects to maneuver around. The Osbourne we chose works GRRRREAT, heating our entire 1,960 sqft home. We cook on it too. Fabulous overall, and they provide constant, great, customer service.

My experience was absolutely fantastic. They did an absolute fantastic job with our fireplace. We had existing pipe already in our house and not only were they able to work with us but even came out and did an inspection to make sure that we would be happy with where the placement would be. Not only would I use them again I go out of my way to tell anyone who will listen how great of a job they did. I even have close friends who are fireplace guys and I would still use Ben over any of them.

These guys are great! Second time we've used them over the last 2+ years. They were recommended to us by a friend who said they did a good job. (We had had a previous guy for many years who moved out of state). They arrived on time and were prepared to deal with our high and very steep metal roof. The best thing they did was when they came the first time a couple years ago. We had had a problem with our chimney chase leaking water when it rained or snowed. Over almost 30 years, no one had been able to fix this...not even a roofer when we had the roof done. But these guys fixed it, and not only does it not leak at all now, but their fix looks great and blends perfectly with the roof. Worth every penny!!! P.S. this is a real review, I am not personal friends with AK Fire & Flue

I do NOT recommend this company for anything!!!!Service was terrible, Ben cleaned the chimney than reports that it is unsafe and dangerous to use and that he does not recommend I use it but cleaned it anyway?? He wanted $225.00 when I questioned him and his actions wondering why you would clean it and charge me for it if you knew you wouldn't recommend using it, he started swearing at me and punched the hood of the work van while yelling at me. I went in to my home shut the door and locked it he tried to enter the home behind me. Thank God I locked the door!!! You cant write this stuff!! someone needs to shut that business down before someone ends up hurt or worse dead! I am only giving it a star because it wont let me post without it. If you call and ask who the owner is they wont answer she responded "he's not comfortable giving out that information", really I am a business owner and I stand behind my work I am proud to tell you I own the business. This speaks for its self!!
don't flatter yourself you did not save me I am responsible and did not even use it until It was looked at. And notice he did not deny the fact that he attempted to enter into my home after me! This boy is Crazy!!!!!!! And I think it is odd how he says I am "stealing" when 2 other reviews state he stole from them.

Highly recommend this place. It is a locally owned business. Emily is great! Easy going and very helpful with choosing the fireplace for our new home! We love it!

Ben sold me a top of the line quality product at a reasonable price, and the install was perfectly done. I am glad I used these guys instead of one of the bigger contractors, AFF got the job done quickly and professionally and I would highly recommend them in the future.

We called Alaska Fire & Flue after a chimney fire and they recommended a stainless steel chimney stack. The safety guaranty impressed us. They came out within a week to do the installation. They were speedy and answered all our questions and when done, left our home neat and tidy. They are a wonderful. We would totally recommend them to anyone.

Ron and Alice Scherp

We had a great experience with the crew and Fire & Flue. We purchased a beautiful modern-style Osburn stove with soapstone panels. They took down our old flue and provided professional installation with excellent replacement flue materials. Ben even dropped by later (he called first) to check on how the setup was working--great customer service.

We have been using the stove for a few months now and couldn't be happier with it.

Had a chimney sweep done and they were very professional on the phone scheduling (unlike other chimneys sweep businesses I have used). They called before they showed up for the appointment and where right on time. The cleaning was very through and both the workers where very polite and clean. They are very good at this and it shows. Highly recommend them.

These guys are awesome!! Bid for labor was $400 less than anyone. Great state of the art products with lifetime guarantee that will transfer to new owner. Fabulous customer service, clean removal and install of new stovepipe from the wood stove all the way up to the rain cap. Totally happy and recommend them to anyone needing services they provide!!