Alaska Fire and Flue LLC - Homer, AK

Good 4.3 (6 reviews)

3585 East End Rd #3, Homer, AK 99603
Residential Roofing
24/7 Emergency Repairs
Free Estimates
Locally Owned & Operated
Warranties Offered

Website alaskafireandflue.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At Alaska Fire and Flue LLC, we pride ourselves on our comprehensive range of roofing services tailored for both residential and commercial clients. Located in Homer, Alaska, we specialize in roof replacement, inspection, maintenance, and waterproofing, as well as gutter services and soffit and fascia installations. Our technical expertise allows us to handle complex projects with precision and care, ensuring that every detail is attended to. Our well-coordinated team is committed to delivering durable and high-quality results that stand the test of time. We understand the importance of organization and consistency in our work, which is reflected in our meticulous approach to each project. Whether you need tile roofing or flat roofing solutions, we are equipped to manage your needs from start to finish, providing long-term value and peace of mind.

What people say about “Alaska Fire and Flue LLC”?

Overall, customer feedback is predominantly positive, highlighting excellent customer service and professional technicians. Many users expressed gratitude for the helpfulness and knowledge of staff, particularly Rose, who provided timely assistance and guidance. The communication throughout the process has been praised, with customers appreciating the stress-free experience. However, one significant negative review stands out, detailing dissatisfaction with post-sale service and pricing complaints, which slightly tarnishes the overall perception.

What Users Like The Most

Rose was super helpful on the office end, and Dakota the tech was AWESOME.
Today we had our chimney cleaned by Tyler, of Alaska Fire and Flue. He is very professional and extremely knowledgeable.
Great customer service. Rose was able to figure out what I needed and get it down to Homer in a timely manner.
She understood the assignment and got one shipped over right away.
They were very professional, on time, very clean and neat.

What Users Like The Least

Completely unhappy with Rose and her customer service after the sale.
You can buy the stuff from spernards for half price.
I was told that I was wrong for complaining and sent me a nasty email.
A complete slap in the face but then the Nasty email.

Services: Roof Replacement Roof Inspection Roof Maintenance Roof Waterproofing Gutter Companies Services Tile Roofing Flat roofing Soffit and Fascia Services Soffit Installation

Recommended Reviews

Overall Company Rating

Good 4.3

Out of 6 reviews

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Alexandra Quisenberry

Google review

Nov 15, 2024

Rose was super helpful on the office end, and Dakota the tech was AWESOME. At this point i would never use any other company! So grateful! Would recommend to anyone!

Greg Demers

Google review

Aug 22, 2024

Today we had our chimney cleaned by Tyler, of Alaska Fire and Flue. He is very professional and extremely knowledgeable. And friendly! I am very satisfied with this service!

Dimitrian White

Google review

Aug 20, 2024

Great customer service. Rose was able to figure out what I needed and get it down to Homer in a timely manner.

Candy Morris

Google review

Jul 2, 2024

Rose in the homer office worked with both my husband and I in a quick stress free manner. She and my husband picked out a Toyotomi laser 60AT knowing that it would fit our home and family needs. She considered our space, the functions, and looks. Rose understood the assignment and got one shipped over right away.
She worked with us financially by pointing us to the right direction on getting quickly qualified for a low monthly payment plan from a lender. Knowing there were options out there made the purchase more realistic and less stressful. We had installed our unit ourselves and she made sure we had everything we needed to make that happen it.
I highly recommend going in and check out what they have to offer from recommendations on Heating solutions to financing ,Rose made sure our family would be set for the upcoming winter.

Kenny Hildum

Google review

Jun 7, 2024

Completely unhappy with Rose and her customer service after the sale. Do not buy your stovepipe and Chimney piping from this store. You can buy the stuff from spernards for half price. When I brought this to her attention I was told that I was wrong for complaining and sent me a nasty email. Also said that if I want to return any of my pipe that there would be a 20 percent restocking fee at the full price not the discounted price I was sold at. I paid a lot of money for our stove and then to get gouged double the price of down the street, was a complete slap in the face but then the Nasty email maid me write this review. Definitely poor customer service and care.