- 19010 N Madison St, Spring Hill, KS 66083
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated
About the Business
What people say about “AKC Pros Roofing, Gutters, Siding & Insulation”?
Customer reviews for AKC Pros are overwhelmingly positive, highlighting the company's efficient service and knowledgeable staff. Many customers appreciate the thorough communication throughout the roofing process, often mentioning how quickly technicians responded to their requests. The handling of insurance claims is frequently praised, with several reviews noting the seamless experience provided by the team. However, one review raises concerns about the company's engagement with feedback, indicating a lack of accountability in certain situations, which may affect overall perceptions.
What Users Like The Most
- Connor arrived one day after my online request and was thorough, informative, friendly and efficient.
- They did an amazing job from start to finish, cleaned up all the tear off and roof debris.
- Drace came over while it was raining, seen the leaks and found the damage on the roof in the rain!!!
- Valerie and team were amazing to work with. They handled everything and made it seem seamless on my end!
- Irene was incredible walking us through the entire process from beginning to end.
What Users Like The Least
- This further reinforces our concerns about their unwillingness to be held accountable or engage with feedback professionally.
- They replaced it with a copy-paste of the same comment they used in response to my wife’s Facebook review.
- I had two other contractors from other roofing companies failed to show and represent me properly.
Recommended Reviews
Just a small concern only needed minor calking along some flashings. Connor arrived one day after my online request and was thorough, informative, friendly and efficient.
Totally recommend!
Thanks and shout out to Paul Davis and the crew at AKC pros, they did a great job replacing my roof! They did an amazing job from start to finish, cleaned up all the tear off and roof debris, start to finish am happy with how nice it turned out.
Update: After leaving this review, both my wife and I were blocked by the company on Facebook. This further reinforces our concerns about their unwillingness to be held accountable or engage with feedback professionally.
I’m noting this for transparency: AKC Pros has now changed their original response to my review and replaced it with a copy-paste of the same comment they used in response to my wife’s Facebook review — despite my Google account clearly being listed as Josh K. and the review reflecting my own direct experience.
This move confirms what we’ve been saying all along: there’s a total lack of accountability, integrity, customer service, and ownership of mistakes. Instead of responding to the actual concerns I raised, they recycled a generic PR statement addressed to someone else, slapped it on my review, and hoped it would pass. It doesn’t.
This isn't a case of mismatched “expectations” or a poor “fit.” This is about how your company handled a false accusation, ignored prior concerns, failed to verify facts, and responded to the fallout with inflated quotes and avoidance. Your continued refusal to take responsibility or provide a sincere, individual response only reinforces that this company isn’t interested in resolution — just damage control.
To future customers reading this: be cautious. What you’re seeing here is a company that, when held accountable, defaults to deflection, minimization, and copy-paste excuses.
I stand fully by my review.
AKC Pros was originally hired to assist with storm damage to our home, and to their credit, they put in solid effort early on, especially when it came to trying to get the roof covered through insurance. I want to specifically thank Greg, the branch manager, for stepping in at the end and working to get us quotes after everything fell apart. His effort to repair the relationship was noted and appreciated.
That said, the overall experience was disappointing. The company ended our agreement based on an unverified accusation from one of their own employees, Paul—without ever reaching out to us for clarification. What’s worse, we had previously raised concerns about Paul’s poor communication multiple times, both directly to him and to the company. Instead of addressing those concerns, they took his word at face value with no supporting evidence and broke off the relationship.
When Greg stepped in, the only proposed solution was to assign a different employee, but no one ever addressed the real issue: how poorly the situation was handled. Then we received updated quotes, which were $3,000–$4,000 higher than quotes from other reputable contractors—and didn’t include gutters, ridge vent upgrades, or level 3 shingles (all of which were included in the other bids). It felt like we were being priced out as a way to move us along quietly.
While I do appreciate Greg’s effort at the end, the way the company handled our concerns and the lack of accountability left us frustrated. A company that claims to stand on trust and integrity needs to do better. Based on our experience, I can’t recommend AKC Pros.
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- 19010 N Madison St, Spring Hill, KS 66083
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated