Affordable Home Improvements, LLC

They did my kitchen in 2021. Syd Jr. who was the project manager. I will not work with him again. He really didn't do much except collect payments. I designed the kitchen, ordered the materials, provided drawings, and oversaw much of the work. I banned him from the house due to his unprofessional behavior. Ms. Pam Reynolds, the office manager, stepped in to complete the work minus one door that was on back order. I hired someone else to install the door. In the end the kitchen turned out nice thanks two their two workers - Angel and Oscar - and Ms. Reynolds. The price was good, but not worth the stress that I went through working with Syd Jr.

Great company. Was very upfront with cost and schedule. Very fair pricing as well. Would recommend for anyone in the DC area!

Pretty responsive and have decent prices can honestly say I would do business with them if i wasn't on a budget constraint check them out seems like a solid company came right out for an estimate and very responsive

Syd and his team were fantastic! They were thorough and fast but didn’t compromise quality. They’re very detailed oriented and made it easy to flow through the process with updates, photos and invoices throughout the entire process. We’d work with them again in a heartbeat!

Unprofessional in EVERY aspect. Take your business elsewhere.

TLDR: Took our deposit, delayed our project for months and I couldn't get a hold of anyone, business owner stepped in and turned it back around on us, finally completed the work after 3 months, harassed us for the insurance payout within days.

We signed a contract with AHI mid-August 2020 and put down a 5K deposit for roof repairs and they tell us the work should be completed within a month. The end of September rolls around, nothing. I reach out multiple times and finally hear back from Jason who says "probably mid-October". October wraps up, now it's November. Reach out multiple times again to Jason and Martin and finally had to call the office manager before Martin finally calls me back (apparently Jason is no longer employed there). He tells me he'll follow up with additional information (doesn't) and now I'm fishing for answers again. He finally tells me that the project will start Saturday, November 21 and I ask him to keep me posted if anything changes.

I reach out to Martin on Thursday, November 19 and ask him if everything is scheduled to start on Saturday and he says "no, we couldn't get supplies in time with the holidays". So the work still isn't happening AND no one had the courtesy to tell us. We're fed up. The office manager (the only helpful person in this entire process) refers us to Sydney, the business owner and is empathetic about how frustrating this whole situation has been. I speak to Sydney and he apologizes and says he can offer us a refund OR get it done for us by the following Friday or they'll "give back the deposit along with an additional $200". He tells us that in the time it takes for us to find another contractor, they can get it done. He also tells me that I don't have to communicate with Martin anymore and that everything can be directly relayed to him.

I spend the next few days going back and forth with Martin because he tells me he can't get it done within the week. He tells me Sydney gave him a longer timeline to get it done. I say it's not my problem and that it's something that the two of them can workout. When I follow up with Sydney to ask what the issue is, he tells me "Well I'm not out here being a liar like you're trying to make me out to be but I didn't know your roof was that big when I promised you that final date." ...? Isn't that your job to know before making promises to your customers? So now it's my problem somehow?

Several screaming matches later, the work finally gets done. We get HARASSED for the rest of the payment (coming from insurance) within days. Martin is literally showing up at mom and dad's doorstep unannounced. He calls dad every other day. Insurance tells them they've paid us (they haven't). I text Sydney out of courtesy to give him an update about following up with insurance and he tells me he doesn't have time for this back and forth, basically accuses us of lying and withholding their money, and that he needs his payment now. I stop short of telling him to shove it but politely tell him that I'm trying to also get this quickly resolved and want nothing to do with them. I also remind him that our contract gives us 30 days from their submission of the final invoice to insurance for us to make a payment.
Insurance finally pays us, we pay them. Insurance says that the payment was delayed because they reached out to AHI for additional information on their claim and couldn't get a hold of anyone.

Shoutout to Pam, the office manager, the only person who had any decency throughout this entire process. I regret giving AHI a single dime of our money and am still in shock with how dysfunctional and poor our experience was, given all these glowing reviews. It shouldn't have been this hard and frustrating.

I had three others vendor who tried to get my door installation correct. I made a call to ahi, the came out the next day to give estimate and the next day to do installation. How impressive is that. I’m still waiting on a company in Waldorf to send quote. It has been 4 weeks. Professional and courteous, AHI nailed it!
My basement is unfinished so i will be making more calls to ahi. I already made call to install a front door. I just love the service.

I had a beautiful kitchen and bath remodel, new windows installed, and new a/c unit replaced with an energy efficient model. Syd is great to work with and his team was efficient, fast, and courteous. Also, they clean up behind themselves every day. I would highly recommend this company for any home improvement projects!

No issues working with this team. The Project manager, Sydney was very organized and kept me updated of all the work he was doing. I was able to complete a huge rehab job while out of town complements to Sydney. Highly recommend this company. Job completed on time and any there was open communications to sort out any confusion and disagreements!

I have used Affordable Home Improvements three times and will continue to use them in the future. The name "Affordable" means just that.

From the office staff, owner, & installers - one word describes my satisfaction - SUPERB!! Would truly recommend them wholeheartedly - money well spent & reasonable.

Affordable Home Improvements completely remodeled our kitchen. They did a beautiful job. We love our new kitchen. Syd was very knowledgeable. He provided sound advice that showed his experience. The construction crew was amendable to last minute changes. This was our first experience with home remodeling. We were very pleased with the outcome, although we made some initial missteps in our planning. As a homeowner, it's important to pay attention to the plans and schematic drawings and to ask questions if you have any doubts. It was helpful, though, to have an experienced crew that was able to provide honest advice. We highly recommend Syd Paskel and his company.

Timeliness, customer service, and the quality was absolutely phenomenal!!!! I will definitely recommend Affordable Home Improvements to everyone I know... thank you for such an exceptional experience with my renovation project!

This company has done two renovations in my home. Excellent service, top quality work, accommodating and helpful staff. They listen to your requests for changes and very helpful in making excellent suggestions for a better quality renovation. I would not hesitate to refer this company to family and friends.

I’ve turned to AHI for many years to handle my renovations. Most recently they completely rebuilt the sunroom from the ground up. Excellent work, professional, and timely response to any questions.

Affordable Home Improvements was the third estimate on a bathroom remodel and the best quote. I basically had a empty room that was just a rough out. The installer (Omar) did a beautiful job and he completed it on time... and I am still amazed how perfect it all is!!. I had no idea that it would turn out that well - seeing that I had never heard of or used this company. I call the contractor back for another job. I am having them build a second story balcony off my bedroom that will cover most of my deck below. This too is turning out great.... It's not completed yet, but I can tell it's going to be awesome!

Hello everyone. Just want you to know if you're looking for a great company Affordable Home Improvement is it. Sydney is great to work with. Each job I've worked with him on turned out great. Sydney is professional, gets the job done on time & easy to work with. Thanks Sydney