AEM Mechanical Services, Inc.

Came out today because my furnace wasn't lighting. When he got there I turned the furnace back on and of course, it lit and ran. I said, well, you're here so figure out what is wrong and fix it. He did the same things I did before he got there AFTER I told him what I had done. He wasn't sure what was wrong, had some guesses. Charged me $163 And right after he left it quit running again so I called again. It was after hours so it would've cost me the after hours rate for him to come back even though he failed to fix it the first time when he was here. So, here we are, 6° outside and no furnace for the night. If you can find someone else to do your work, even if it's more expensive, go with someone else!

Response to their response: If the guy would've stayed longer to wait for the furnace to cycle he would've gotten the code because it quit working before he was on the highway. Also, he charged me for things he didn't do because the next guy that came out and fixed our issue looked at the bill and checked the furnace for what I paid for and it wasn't done.

Do not use these guys! They charged me for 3 hours of work when it should have only taken 1 hour tops. He was looking for parts, couldn't get it back together without me helping him. Not to mention he left my house and didn't fix the anything. $350 later and it's still broke.

I called these guys when my water heater went south. The tech that they sent lied and said that my controller was bad. He said that he would call me as soon as he returned to his headquarters and let me know if he could order a new controller. Another lie... That call never came. So I called... and called... for 2 days. No answer... nothing. I called a competitor and they immediately were there for me. Knowing how life sucks without hot water. Turns out the water heater needed a new thermocouple not a $300 controller. Though it was recommended to be replaced due to age. A&E apparently was trying to swindle me. A&E eventually called over a week later. How is that for service? The kicker was the $156 bill for nothing but a lie. Use great caution when using this outfit. I wish that I could give them a negative star.

11/15/2018 response

Yes, I used profane language with the so-called manager. He waffled and then claimed I called the wrong number or didn't know how to operate my phone. The idiot must not know that cell phones keep a call log. Needless to say I told him what is what. He never addressed attempting to leave my family without hot water for over a week. Apparently I should be grateful to him that he even bothered to call back at all. He is a beta male douche that isn't even qualified to take out your garbage.