Advanced Roofing Solutions - Woodstock, IL

Had some wind damage to one of the corners of my roof. Not a lot but enough that we were worried about eventual water damage. Worked with other roofers who seemingly didn't want such a "small" job.

Another wind storm and more shingles blown off. Advanced knocked on the door and said that he looked at the roof and that it would be an easy fix. I was skeptical but they were the first company who said they would actually repair the damage instead of try to work with the insurance for a complete shingle replacement. He said that he would have a contractor out within a week to make the repairs.

We left the next morning to run errands, by the time we came back the roof was fixed and a note was hanging on the door. The work looks flawless and professional and they color matched to the existing shingles. We are very satisfied customers! Thank you for the quality work!

Excellent manner and communication, on time always, excellent job well done. Answered all my questions (I had many!) with patience and understanding. I highly recommend this roofer!

WARNING: DO NOT USE THIS ROOFER!!! I highly advise finding another company that takes pride in and stands behind their work (and crew) and truly believes in customer satisfaction.

We had a full roof replaced (complete tear off) done and paid for in June 2014. Two weeks later, my husband needed to use his chain saw and discovered it (and the case) missing. No other workers had been at our house in those two weeks.

My husband called Doug Charles to make him aware of the situation. My husband stated that his crew was the only crew here and that the saw had been used just prior to the crew being here.

Note, there were multiple other issues on Advanced Roofing Solutions part as well. They delivered the wrong shingles, the work was delayed another day, they needed to come back on a Saturday, a skeleton crew showed up, without a manager, and neither my husband nor I were home. My father was there, called us, and made us aware about the skeleton crew and no supervisor, but unfortunately had to leave for an appointment while the roofers were already underway. My husband attempted to get a hold of Doug at that time with no call back.

Upon talking to Doug (two weeks later) regarding the missing chain saw and case, Doug verbatim said "Uh-oh... okay. Let me talk to my guys." It gave my husband the impression this was not the first time property had gone missing with his workers. My husband pointedly asked Doug who the crew was who worked on our roof and Doug was unable to answer. He could not even verify his workers on the job site.

Eventually, after several phone calls, Doug asked my husband to send the receipts for the saw and case. We believed he was going to make this situation right. My husband sent a copy of the original receipt, which I had purchased for him as a gift. It was bought in 2008 for $415. My husband had used it 4 times. Two more follow up phone calls later, a check for $150 showed up in our mailbox. Clearly not enough to replace a quality piece of equipment.

We were flexible and forgiving about the shingles and delay that occurred during this process. But stealing personal property is unacceptable and a criminal act. Doug was dismissive and did very little to rectify things. For us, $415 is a lot of money (not to mention a new roof). For a roofing company, this is something they likely have insurance for or, at the least, is something they could write off.

Please be warned when using this company. And again, find an owner that takes pride in and stands behind their work, will vouch for their crew, and believes in righting wrongs.

At this point, it is too early to tell the quality of the work that was done. If there are any issues, I will update this post.