Ace Hardware - Packwood, WA

We went in and found what we needed. The gentleman there even offered my girls some popcorn, which they enjoyed. They were helpful and friendly.

The customer service is amazing! The gal went above and beyond to help us out, even though they were closing up, she was patient and didn't rush us at all.

There is FREE popcorn and not just normal popcorn but buttery popcorn the service is amazing also the have a ton of items!

WORST CUSRIMER SERVICE EVER! Wow, we hurried before the closed and the guy kicked me out because he was having a coversation with a cop. Really? We needed just an extension cord and a hose so we can camp nearby. That was it. He REFUSSED to listen. He couldn't wait 5 minutes? Really? Amazing how rude that was! Now we won't have water or power all weekend. Guess if it doesn't affect you it doesn't matter. Thanks for the compassion.

I always appreciated having the hardware store in town. Its nicely laid out and has most everything you need. It is pricey, but the convenience is worth it and I do like to support the local stores.

I had purchased 5 pieces of lumber and went back the next day to exchange 2 pieces and return one. The young man at the store informed me very loudly that they do not return lumber and it posted 'everywhere'.
#1 On my receipt, well ... at that point I have already purchased.
#2 In the lumber yard, well ... he had gone to the lumber yard, not me, to get my order.
#3 Up high on board between the 2 registers, I had not even walked past that sign and just went straight to paying at the first register inside the door.

The young man was not empathetic and was authoritative toward me. I can understand the policy, to an extent, for wood that has been out of the store for a long time possibly in the elements. I had the wood in my possession less than 24 hours. Maybe make it a practice to verbally inform customers when they buy lumber? Customer service should still be practiced even if you are the only game in town.
As for me, I won't be back. I could, and now wish I had, brought those 5 pieces of wood from Home Depot.

Well organized and kept ACE, as you would expect from the ACE line of stores. Good selection applicable to the location and season. Competitive pricing that garners customers to visit the store vs shop online.

Packwood Ace was very friendly, cleanest store I have ever seen. It was the most well stocked store for its size I've ever seen. They started helping me and never quit until I was completely
satisfied. Their prices were reasonable in today's prices,
I loved it.

Cashier (thin guy, hat, goatee) made a huge fuss that I made a return. I said I still needed to buy several more items, so he knew I was still in the store but proceeded to very loudly (passive-aggressively) complain to another employee about the return.
Surprising to see a grown man, a “professional”, act this way so I called him out. He said he was the store owner, which was surprising because people make returns all the time. It’s a pretty basic function of a retail store and it will happen again lol. Don’t act unprofessional if someone returns something. Or just change your return policy so you don’t have to cry about it. Such an annoying & unnecessary interaction. I will gladly spend my money elsewhere whenever possible.

I went in there today and was super impressed with their customer service!!!! Unfortunately customer service is a lost art in a lot of businesses but not this ACE Hardware location! Solid 5 stars and highly highly recommended!!!

Great custom service and store full of building and repair and service products. A real asset serving the Packwood community.

Nice little hardware store. They just updated and expanded. They have a little bit of everything for your home repair or renovation needs.

This hardware store has everything you need. If not, they will get it quick for you. I've gone in for a box of screws and ended up with a Stihl axe. Try and guess which guy has a SS tattoo. It is out of the city. ;(

This store has been recently remodeled and has nearly twice the square footage that it used to have. Great inventory selection and retail help that actually knows their products. So happy to have Ace Hardware in Packwood Washington open and ready to serve its customers.

A good selection, given the location, with most camping essentials. The staff were very friendly and all of them were wearing masks. We'd gone in looking for an air mattress. They were out of stock but an associate recommended checking the Chevron. Thank you for giving this city slicker a comfier time camping.

Never take a bolt or screw into this store. Because the next time you visit this store, they will swear that you not only stoled the bolt the you brought in to match up, but then refuse to allow you to view the video that they say proves it. Not only do i do not take things from anyone. But because theyre employee just couldnt be bothered to help you. We still had to travel almost a 100 miles to get three bolts. It must be nice to not have the sense that must humans do, and watch, and share the experience with everyone, and i live in small apartment. I will never do any business with these people again

This is a great place to get all of the hardware related things that I need and many home, garden and RV needs, as well.