- 1406 Industrial Way, Gardnerville, NV 89410
- Commercial Roofing
- Financing Available
- Flat Roof
- Gable Roof
- Shed Roof
About the Business
What people say about “Ace Hardware”?
Customer feedback is mixed regarding the Havasu store, with a significant number of reviews highlighting excellent customer service and a helpful staff. Many reviewers appreciate the store's unique items and convenience compared to larger hardware stores. However, several customers express frustration with the inventory management, noting frequent stock shortages and disorganization that make shopping difficult. Communication about promotions also appears to be inconsistent, leading to dissatisfaction for some customers. Overall, while many enjoy the personalized service, substantial complaints about stock availability and store organization present a more critical view.
What Users Like The Most
- The welcome kitty is awesome and the special items only found in this store are great.
- Always super friendly and helpful. Good selection and prices.
- Kudos to Pete for helping us with our wheelbarrow today. He saw that we needed help & came right over to help without being asked.
- Amazing staff - down home feel. Purchased a Weber BBQ from them at a price cheaper than Wal Mart - works wonderfully.
- The employees are always available to point you in the right direction and answer questions.
What Users Like The Least
- Almost every trip I make to this store is a waste of time, because I end up having to drive to the other Ace or Home Depot anyway.
- Basic things like electrical devices and plumbing items and other common items are often not in stock.
- Horrible Customer Service. I'll never be back.
Recommended Reviews
We love the Havasu store! The welcome kitty is awesome and the special items only found in this store are great
This place is great if you dont like walking a mile like other hardware stores. Also, the employees are super helpful and the fastener section is great.
I've been coming here for years because they are the only hardware store in town. Having said that, almost every trip I make to this store is a waste of time, because I end up having to drive to the other Ace or Home Depot anyway. I keep hoping another hardware store opens nearby or somebody else buys this one.
None of the staff have really been rude to me, and some have even been nice. I've even had an instance where one helped me find something.
The store is a mess. Way too many items are out of stock. The items that are in stock are usually in the wrong place. If you manage to find something you are actually looking for, it rarely has a price on it or even posted at it's bin/shelf location.
This whole mess is sad & unfortunate, because I really like other Ace Hardware stores, and I would prefer to do business locally...if only that was possible. Having worked at Ace Hardware for 8 years, I know what it takes: and that starts with caring and decent management.
Company Locations
Branch Offices
- 1406 Industrial Way, Gardnerville, NV 89410
- Commercial Roofing
- Financing Available
- Flat Roof
- Gable Roof
- Shed Roof