911 Restoration of Northwest Indiana

We could not be more pleased with 911 Restoration and their service. Leslie and Mark provided us a quick turnaround and we could not be more happy with their level of service and quality.

All I had to do was make the call and Leslie took over from there. 911 Restoration responded to my emergency and did an excellent job handling my water damage. James was very professional and provided details of the damage and next steps. He showed up when he said he would and kept in contact to provide updates. I would definitely recommend 911 restoration as 1st choice if needed. Thank you Leslie for your communication and follow up as well.

After my basement flooded during a sump pump failure in heavy rainfall, 911 Restoration was right on the spot with their water mitigation measures. They were extremely punctual and professional during the whole process and I would highly recommend them for anyone encountering flooding issues

I wanted to share a review for 911 Restoration and how it was such a great experience to work with them when my parents had the Hot Water Heater flood the entire basement the morning after Xmas. They came within 2 hours of calling them at 4:45am to clean up everything. It was also a pleasure to get to work with Leslie Doneff at 911 for coordinating all the communications for the work crews and making sure everything went smoothly. Overall working with 911 Restoration was a huge pleasure and relief considering the disaster that hit my parents. 911 really helped all of this go smoothly. I highly recommend them when you are in a situation like this!!!! Thank you again Leslie and the whole 911 Restoration crew!

I would never recommend 911 Restoration to anyone after they completely took advantage of an insurance job. They overcharged for the amount of work completed and sent invalid documentation to our insurance company claiming they removed and hauled away items that they never did!

We asked the project manager for an estimate of where we were at before moving forward and were told one price which seemed acceptable for the work they had done up to that point. We then were told work would be completed on certain days but never to hear from the project manager. I had to reach out to them to find out if they were coming.

The disinfectant process for sewage backup was poor. The project manager spent less than 10 mins spraying the area and said they were done. In addition they charged for additional days of equipment usage when they were left sitting in my house.
The convenient time for them to come to my house was inconvenient for me due to being at work and I had advised they could come later that day but they never showed up. They left wet carpeting sitting on new drywall that had not been damaged. In addition they damaged our stairs and swept sewage out our sliding glass door instead sucking it up with a wet vac.

We repeatedly asked for an updated price and were told it’s like when you go to doctor putting in codes and they still couldn’t provide an updated price. They never sent us the final invoice, but proceeded to send it to the insurance company and keep up us out of the loop.
We didn’t seem like a priority to the company after they learned we would be completing the work ourselves and I’m sure glad we did, because they would have made sure there wasn’t any money left. This company preys on people that are desperate and are need of help during an emergency!

We are so appreciative to this company for saving us a lot of trouble! The winter was too much for the pipes, and we had to call out on a weekend! James and Javonte were prompt, knowledgeable and very helpful in expediting our clean up! We couldn’t be more grateful, and will be sure to recommend this company again in the future!

DO NOT USE THIS COMPANY. Did a terrible job in my basement. Left standing water, didn’t properly dispose of waste, and did more damage then preventing it. Over charged my insurance just because they could. Showed up to my house with multiple employees under the age of 16 years old. STAY AWAY FROM THIS COMPANY!!!!! Never received an invoice to this day. But my insurance sure got it!!! Destroyed my stairs in the process most likely because two middle schoolers did the bang up job on the floor protection paper. Still waiting on that invoice maybe I’ll get it next year!!!

We called and they were out the same day! We were very happy with the service we received. James and Javonte were very professional and understanding. We are very happy and will definitely recommend them to others.

A rip off company! First, they don’t want to disclose an estimate amount to you upfront. We had to wait the very next day and call three times in order to get a price which was way over the amount we were expected to Pay. Our lower level wasn’t even entirely flooded so I cant imagine how much they would charge if the entire area was flooded. I would not work with this company unless you get a dollar amount before they start service! They Are counting on you using your insurance to get the big bucks, which is a telltale sign to begin with! They are sneaky and I would not recommend this company at all! We were better off renting the machines and doing everything ourself!

We had a septic backup and were having trouble getting someone out to help us. 911 Restoration was quick to respond and very friendly. The guys who came out were great. Both professional and personable. I highly recommend them.

These guys saved me my sump pump failed they were here in less than an hour after we called.They pulled all carpet up and got it out.They set up 14 blower machines sprayed disenfectint house smelled better in an hour.True professionals.I would use this company again they were great.

This company was fantastic! They came to my house multiple times to ensure the problem was resolved and came on a Saturday with short notice. They were super professional, attentive, and addressed all of my concerns.

911 restoration showed up at 8:00 p.m. on Sunday evening of the Great Chicago flood on 9/11 to take pictures of the damage. They were there first thing Monday morning to remove the carpet and dry the walls with 15+ blowers. They have been back every day to check on the progress and test the walls conveying that information to me daily. Their service is beyond impeccable and I would recommend them to everyone I know with flood damage.

After waiting over 24 hours for them to call me I called them….The customer service agent told they can’t help me because I don’t have insurance. If you offer affordable services then why do you ask for insurance and why do I have to call you 3 times to get that answer. The first time I called I was told I would receive a call back with in 45 mins. What a joke.