Yes! Services Home Improvement

My experience with Yes home services is bitter sweet. This company has no communication skills. Every time I attempt to make contact with the company the voicemail indicates that the company number is not in service and I am unable to leave a voicemail. The company completes a roofing job for me 7 months ago and they unplugged all of my exhaust fan systems and failed to plug the fans back up. I paid 14 k for the job and inrufusr to pay an additional company to plug the exhaust fans back up when it was the company job to plug the fans back up. Since it is impossible to get the company attention I will also make my review via social media hoping that the company will finally call me back. I have been trying to make contact with the company for months to no avail. Container service is suppose to be priority and customers need to be contracted back effectively.

WE NEED A CLASS ACTION LAW SUIT AGAINST THIS COMPANY...
We used Yes home services about a year ago. We have been calling them for the last 6 months to repair work done on our house that may cause electrical problems. Not to mention got new windows from them and they will not provide us with the paperwork for ownership or warranty on the windows. I would not recommend this company at all. Now I need a lawyer to help me get my money back for the hack job they did on my house

Yes your home services in Troy, Michigan stole $3433 from me. I was naive to think Angi list offers reputable companies. But the company YES Your home service did not provide the Installation of my enclosed porch windows. They had a court order to pay me back $3433 On March 23, 2022. Today it is April 22 a month later and I have not heard from Stephanie, Wooten, or Jeff. All three work for YES your home services and I made a folder says yes your energy solution. Please do not use this company at all again they located in Troy Michigan at 1000 John R Suite 212. If anyone can help me locate these people Stephanie, Wooten, or Jeff. Please let me know. Again they literally stole $3433 from me. And I am looking to prosecute. Has anyone heard or seen Yes! Services Hime Improvement. I really want the money Yes! Services Home Improvement stole from me.

They came and put my roof on 5 years ago. I have had them out 3 times. Had to redo my whole upstairs cause of the leaking roof Now it is leaking again. It takes forever to get through to them.

So you said i have not called and lefr messages. So why did Eric the General manager have to come out 2 times. Also Kurt has been out 2 times. I can prove to all I contacted you guys and i have tons of photos and invoices from all that came out. So to be a good company do not say people lies like you did out post under this. I can put pictures and evidence on the site. As a company it is about respect.

The entire office staff and sales force of this company lacks professionalism and basic business standards. The wait is long, communicating and scheduling the company is beyond frustrating and inconvenient. They tried to authorize a payment on my debit card the had on file for a deposit without consulting me and ended up over charging me. Save yourself, just don’t do it. Yes Windows should be out of business. Let’s make it happen.

A salesmen for Yes quoted my house back in the late summer of last year. He was very clear with what I was getting and how the process works. I purchased a patio doorwall and small kitchen window. I wanted to see how the workmanship was and how these windows improve our home heating bill during the winter. I have no issue with the quality of the window or the installation of the windows. I can tell you that I will never be using Yes for anything ever and if anyone is reading this please read on before you give your money to this company.....
When my salesmen was quoting my house he was very adamant that I would NOT need to use a "hockey stick" to lock my new sliding patio doorwall anymore and he showed me pictures of what it would look like. I was happy to hear that additional hardware feature when my windows get installed.
After installation was completed during that first week of December of 2020 I noticed that my kick lock was never put in. I called Yes immediately and they had the installer call me. The installer called me that same day and said he will find that piece for me and call me when he can swing by and out it in.
-A full month went by, I never received a call.
-I called Yes in January 2021 and left a Voicemail, no returned call.
-I called Yes and my sales rep back in mid February and left voicemails on both lines, no returned call.
-I have now called Yes March 1st, 2nd, 3rd and again today (4th). No answer and no returned call.

I do not know why they are not returning my calls.
I must say that I am very disappointed.
I will be leaving a review on all of their social media pages to make everyone aware.

DO NOT HIRE THIS COMPANY.

We had our roof done! Excellent customer service from beginning to end, workmanship is high quality! I would recommend them for your home improvement needs!

We contracted with Yes Home Services in 2018 to have our gutters replaced and gutter guards installed as we are senior citizens and no longer felt safe climbing to clean our gutters. We were told by the sales person that what we were purchasing were maintenance free gutter guards and we would get a free inspection once a year after purchase.
The gutters and guards were installed by a man named Mike and it looked as if he did a good job on the installation. However when I called to get an inspection, I could never get anyone to answer the phone. I left numerous messages and eventually just forgot about the inspection. Then in late 2019 our gutters began to back up and there was a lot of debris in them. I again contacted Yes Home Services and again had to leave numerous messages. I started keeping track of my phone calls on June9, 2020 because I felt that if I did not get any answers, I would at least have proof of my calls. Finally after leaving a message threatening to leave a bad review, I received a call on June 13, 2020. They explained that due to Covid, they were behind and unable to do all their work. I did understand and asked why my gutters were backing up. The lady on the phone explained that we didn't purchase maintenance free gutters, but that we just had guards up and that leaves and debris would accumulate and we would have to continue to climb up and clean the gutters. I asked her why would senior citizens pay money to have gutters and guards installed that gave them no better than what they already had. She seemed sympathetic and explained that she would have the installer contact me about getting the gutters inspected. This man, Mike did call us, but only after I made at least 2 more calls to Yes Home Services wondering why I had not heard from him. Mike told me that he was very busy, but would be out within the week to do our inspection. He also explained that we had not purchased what we thought, but that our gutters would continue to block up if we did not climb up and clean them. By this time, my husband, who suffers with early dementia, had already climbed and cleaned out the gutters. We never saw Mike nor heard from him again.
So, there were at least 4 more calls to Yes Home Services and again I had to leave messages. Once, in mid 2020 a lady called me from there wanting to know if we wanted to have the gutters we had an estimate on installed. I explained to her that we had installed them and that the company was not standing behind their product or warranty. She explained to me that she was just a person making sales calls for the company, but that she would make sure someone contacted me within the next few days. That was close to a year ago now. I have made numerous calls to this company and again leave messages but never get any phone calls.
We are truly sorry that we ever contracted with this company. With the cold and snow these last few days, our gutters are backed up and ice dams have formed. Hopefully we won't have any damage from all of this.
All we wanted was to have maintenance free gutters (which we were lied to from the salesperson) and our yearly inspections. If I had it to do over again, I would never have hired them and now after almost 2 years of trying to get answers, I feel that I have no recourse but to make a bad review. This is something I tried very hard not to do, but I don't want any other person and especially someone on a fixed income to have to go through what we have gone through. Now we will have to hire another company to reinstall what we thought we were getting and end up paying double what we would have paid in the first place.

I needed a couple of new windows put in after having my kitchen renovated. YES Home Services did a terrific job. From Jay the salesmen to the gentleman that came out to measure and especially the crew that came out to install this past Wednesday. Everyone was very friendly, personable and professional. The install crew was very careful with putting the windows in considering it was a brand new kitchen. I hope to use YES Home Services in the future. Thank you to everyone involved in the process, I very much recommend them for your home improvement needs.

We’ve had really nice work done by Yes Home Services in our house like our gorgeous Carrara bathroom. We also had all our windows and a French door replaced. They are beautiful, professionally installed and energy efficient.

YES (Your Energy Solutions) did a fantastic job on my home repair. I contacted Hire It Done and YES was one of three companies to respond. My roof was redone about five years ago and all of a sudden I was getting a leak in the family room. The company that did the roof would not even return my phone calls, but YES really came through. Gave me a fair price to fix the roof that wasn’t done right in the first place, and even came back to fix the family room ceiling where there was a hole from the leak. I highly recommend, as they were very professional as well!

Had vinyl siding and gutters replaced in summer of 2019. The gutters are leaking. I called to have them come back out to honor their warranty months ago and as of yet no one has came back out to honor the work. They sold us on the warranty but what good is the warranty if they won’t show up! Great salesmen but terrible follow through. Please contact Emmett Lindsay to honor your service. Thank you

Awful estimate experience. Sexist nonsense about not being able to provide me an estimate without my husband home. The boss called it off whole the tech was literally standing on my porch. Please don't support this mysogineist company. I'd give zero stars if I could. Also beware, I called Home Advisor to complain and they told me this company was terminated from their site and NOT a Home Advisor supplier anymore.

We wanted to get a quote from YES for replacement roof and windows. YES wants both spouses to be home for a quote which is difficult with our schedule but we found a day that works. We were told it would take 30 mins -1 hour max depending on how many questions we had and we scheduled our appointment a week in advance. Our appointment was scheduled for 3pm and we sat around waiting for Jeff ( I think that was his name) to arrive. At 3:20 we got a call/voicemail saying that he was running a few minutes behind due to traffic and would be there in 30 mins ... I think that’s more than a few mins behind but we were okay with that as we didn’t want to tie up yet another day of getting quotes. The new estimated time of arrival of 3:50 pm came and went, YES was still a no show. 4:00pm came and went. I had somewhere to be at 4:30 so I ended up leaving. YES finally showed up at 4:10pm. He told my husband he would measure then sit down with us to go over it. My husband informed him I was no longer here and he looked at his watch, acknowledged that it was his bad and said he would email the quote to us. Well we are waiting once again, as that was over a week ago and we never got the quote emailed or any type of follow up call. YES was a total disappointment and waste of time.

This company goes out of there way to constantly harrass everyday people with there cold-calls. Why call people who didn't ask for your services? Then when I get mad because this is the 10th time in 48 hours they've called me, they have the audacity to say they don't want to talk to ME anymore! I never ask to be spoken to in the first place about home improvements! Asking to be put on the "do not call" list does nothing... This company is unprofessional and intrusive!! If you haven't done so yet please file a complaint with the BBB!

Yes Home Services provided the best experience for us. We needed a new roof and gutters. The guys working on our house were great! Mike Jones and Kurt especially. All were courteous and professional. We would recommend this company to anyone!

The service here is fantastic. I had a lot going on in my life and the lady who answers the phone Stefanie I think was her name. She worked with me several times because I had to change my install date. She was so kind and even made me feel better with all I had going on. They came out installed my products very respectful and clean I couldn’t say enough about this company and their employees! I will be using them again!!

So happy with our home remodel. Don did an amazing job designing and basically, rebuilding our living room and kitchen. Will definitely be using this company in the future!

Kurt and his crew did a tremendous job on my roof. They advised me of every step of work they were doing. They went above & beyond. Definitely will recommend them.

Highly recommend. Reasonable prices.Good work. Very polite company. The office manager stephanie was very nice and walked us through everything thoroughly. All around, we are very pleased.

The guys at yes home services did a great job on my siding and gutters.Very pleased with their work, What definitely recommend them to anyone.

Just got an A/C estimate from Alex- what a wonderful experience! Very knowledgeable, very professional. His zero pressure sales approach meant I was relaxed enough to ask what I needed, and even decided to add a window swap-out in my bathroom!

*Update: A/C is installed and working perfectly- thanks Mitch, you were great!

YES Home Improvement randomly called, I setup an appt. with them to inspect my garage roof for installation of a top layer roof only. I was required to make a $100 down payment, I requested a start date after Good Friday, Yes H.I. called after Easter and we agreed to make a date for installation on May 2nd, well they showed up at my house 4dys early, unannounced in unmarked beat up pickup trucks at 8am I would not let them in and called the office, got the recording, Yes called 30 seconds later, the guy tried to get me to allow the work I said no he began yelling at me about what was said, I told him no one is allowed at my home unannounced, and canceled the work. Cost me $100 to deal with an unprofessional and rude company. How could I trust them after that.

So bad. Advice - Never hire a company that cold calls you. If they were that good they would not have to advertise so much. I hired this company, they never pulled a permit. They said they did metal roofs -- They didn't. They subcontracted work to people who did not know what they were doing, and almost ruined my house.

When I went to sell my house a few years later, I found out that In the end, the work was never inspected. They "tried" to finish/fix, but because the work was shoddy and done wrong, it could not be fixed completely. So bad. I am certain they will say they try to rectify the situation, but truly do your homework because this company is just not good.

To add insult to injury, after all was done (and I was still mad for a long time), they kept calling to say they had someone in the area to give me a quote on whatever. Each time, I said something to effect of, "are you kidding me?????" take me off your list!!! I can't believe you are still calling me!" It took a while, but they no longer call. Ugh.

Some of the positive reviews sound like they came from from a marketing brochure -- aka suspicious.

The "YES! people are aggressive marketers, so I'm pretty sure there are SOME people who are happy, but any new customers, I ask you, why take the chance????

UPDATE: LOOKING AT THE RESPONSE BELOW. I KNEW THERE WOULD BE AN ANSWER -- FINALLY SAW IT TODAY.

I CALLED THE TOWNSHIP AND THEY SAID NO INSPECTION HAD EVER BEEN DONE. YOU COULD NEVER "PROVE" THERE WAS ONE. I SAW NO INSPECTION REPORT. YES, YOU TRIED TO RECTIFY (WHEN THE SHODDY WORKMANSHIP FINALLY WAS REVEALED WHEN I WAS GETTING THE HOUSE READY TO SELL VIA AN INSPECTION I ORDERED TO MAKE SURE THE HOUSE WAS IN GOOD SHAPE). BUT AFTER A WHILE YOU SAID YOU WERE NO LONGER GOING TO DO MORE WORK -- EVEN YOUR OWN INSURANCE WOULDN'T COVER THE BAD WORK.

SO, MORE LIES. AND YOU CAN "SAY" YOU LOOKED UP ALL THE PHONE RECORDS, BUT AGAIN, NOT TRUE. I GOT SO MANY CALLS AFTER THE HELLISH EXPERIENCE, I WAS SHOCKED THAT YOUR MARKETING DEPARTMENT DIDN'T HAVE AN IDEA OF THE TROUBLE.

PEOPLE, JUST DO YOUR HOMEWORK. LESSONS LEARNED ARE OFTEN EXPENSIVE. THE MATERIALS CAME IN WRONG, ROOF LEFT UNCOVERED FOR WEEKS UNTIL TARPS WERE LAID OVER THE ROOF. AFTER IT LITERALLY RAINED IN MY HOUSE, THEY FINALLY PUT UP SOME ASPHALT SHINGLES TO STEM THE WATER, I SPENT A LOT OF MY OWN MONEY RECTIFYING ALL THE DAMAGE. OH, BY THE WAY, I HAVE PICTURES OF THE WHOLE PROCESS. TERRIBLE.

Great company to deal with! Hard working. Finished the job ahead of schedule. Office manager was extremely helpful, addressed every concern.
HIGHLY RECOMMEND!!!

Like many others, I was called randomly. I accepted to get a estimate for a furnace, I was in need of a furnace. Alex Hasan was the sales man, he came to my home 3-2018 saying whatever I wanted to hear (NO INTEGRITY) & broken promises. He begins telling me that he would have the ducts cleaned, the chimney cover lifted, and was very convincing. The gentleman came with the furnace, I asked him why he was installing a new furnace without cleaning the ducts, he proceeds to say that this and the chimney was the only jobs he was aware of, not to mention this gentleman was not young and Alex inconsiderably expected him to climb on my roof, that being said he wasn't able to get to the chimney. I contacted Alex right away asking him why the furnace was installed before cleaning the ducts, and to also let him know that the chimney wasn't resolved. I called him frequently, his famous line, "I told the Co. and someone is going to be in trouble" With fall around the corner, I got more persistent, I was not trying to turn my furnace on without Alex holding up to the promising words that were coming out of his mouth. I believe the Co. should be aware of his mouth overloading his A**. Disappointed is the appropriate word that sums his incompetence, as well as the integrity of the Co. The commission was made and he had no intention of resolving this issue. I contacted the Co. and I'll just say they set up a appt. for 10-17-2018 with Steven, this rating doesn't apply to him, Steven cleaned the main floor ducts, and the machine wasn't capable of doing the upper level of my home Steven was apologetic for the actions of the others.
I'm waiting for the Co. to show some appreciation and contact me to resolve this matter. Let's see were 10 days in and I haven't heard from anyone. Words of advice. Research any company prior to any contracts being signed.
WARNING BEWARE
OF FAST TALKING
ALEX.

I do not know about the quality of work or cost but do feel strange that they cold called me and said that they received my number from a friend or family member but could not give the name of the person who provided my number. I did, although, schedule a measurement because the sales folks assured me that they install style of siding i wanted - Shiplap. When the measurement/salesperson came out, he said he's didn't know what shiplap siding was and showed my wife a different style siding. I was running late and only my wife met the salesman. He left shortly after arriving because Yes policy is for both spouses to be present.

No idea how they got my phone number, especially since I'm on the DNT, but they just called to get me to let them do work and I politely declined and they kept pushing to try and get a sale. Learn to take no for an answer, especially when you're already soliciting.

The house I bought had the roof done by this Company in 2015. In 2018 a leak coming from the roof happened. The roof has 20 years warranty but they did not honor it. When I call them they say they will call me back but that never happens.

In the process of getting legal help to destroy them. This kind of companies take advantage of people.

3 years ago I had to call the police to get them off of my property after they failed to come out on the day of appointment. They came a week later like it was no big deal. I decided to cancel my appointment.

They dropped all building material in front of my garage and I couldn't get out. I got into an argument with the management. Soon as I called the police, they drove off. I had to hire someone to remove the material from my driveway. I just an over all bad experience.

Best estimates, clean work , will see them again . Plus since I was knew they gave me 30% off

They keep calling me and many other people trying to get us a free estimate. WHY DO THEY HAVE MY UNLISTED NUMBER?! I AM ON THE DO NOT CALL LIST! When they do call, they either don't say anything, or go into a long winded thing about their services. When you say no, they hang up.

10/2021 update: Lol if this guy put as much time into customer service as he does debating his bad reviews he might actually have a profitable business.

If I could’ve gave a zero star review, I would. I’m giving one star, only to warn others to say NO to Yes Home Services. Don’t do business with this company. I wish I would’ve read these other reviews about Yes Home Services prior, shame on me.

Avoid at all co$ts - pun intended.

Terrible experience. The person that came out and gave me an estimate made my blood boil. After giving me his price I told them what other places have offered me, he done close his book shop and aggressively Manor and sad it looks like my work is done here. Not a good way to handle customer service

No one ever answers the phone and does not return your calls. We have had our siding on order for over a month and need to begin making payments on the financing but have no installation date and cannot get anyone to return our calls. I would not recommend this company to anyone.

Refused my business because my husband was not available to meet with the estimator. When I asked why he needed to be present I was told "because he's the one who would handle any decision making during this process." I giggled at first because I thought she was joking then said, "Umm, no, no we're good. I can handle this. I am the one who worked closely with our GC when our home was built. I know everything there is to know about it so it'll be fine if just I meet the estimator, really." She literally refused to set up an appointment with me! News flash ... It's 2017 Yes Home Services. Get with the times!