White Mountain Lumber & Building

Good 2.1 (7 reviews)

270 E Flaming Gorge Way, Green River, WY 82935
Commercial Roofing
Industrial Roofing
Residential Roofing
Locally Owned & Operated
Warranties Offered

Website www.whitemountainlumber.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At White Mountain Lumber & Building, we pride ourselves on our versatility and technical expertise, serving both residential and commercial clients in Green River, Wyoming, and surrounding areas. Our comprehensive range of services includes roof maintenance, gutter repairs, leak repairs, and specialized solutions such as tile roofing and attic insulation. We are equipped to manage complex projects from start to finish, ensuring that every detail is meticulously handled. Our commitment to organization and consistency allows us to deliver durable, high-quality results that provide long-term value. We understand the importance of reliable service, and our well-coordinated team is dedicated to addressing your needs with precision and care. Whether you require green roofing services or assistance with water damage repairs, we are here to support your project every step of the way.

What people say about “White Mountain Lumber & Building”?

Customer feedback is mixed, with several reviews highlighting significant issues related to rental equipment and customer service. Many users report unsafe equipment conditions and unexpected charges, leading to frustration and unfavorable experiences. However, there are also positive comments praising helpful staff and good customer service when facilitating rentals. Overall, there seems to be a lack of consistency in service and communication regarding rental terms, which has impacted customer satisfaction.

What Users Like The Most

Everyone has always been helpful, explained the choices if I had any, and successfully cut, loaded or rented whatever I needed if they had it in stock.
Great place! Excellent customer service, great prices. We had to rent a floor sander to refinish our living room.

What Users Like The Least

The trailer that they have for the backhoe... isn't the proper length for weight distribution, thus creating an unsafe pulling situation.
The pallet jack was in poor repair and was barely usable.
The cleaning wasn't good enough... and they charged TWICE the rental cost for the cleaning alone.
Charged us extra for the rental and ended up costing over $800 to rent 100 chairs.
The young girl wasn’t sure so went to ask the manager... He never smiled nor did he provide much information.

Services: Roof Maintenance Roof Gutter Repair Roof Leak Repair Roof Water Damage Repair Tile Roofing Attic Insulation Green Roofing Services

Recommended Reviews

Overall Company Rating

Average 2.1

Out of 7 reviews

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Jay Crofts

Google review

May 21, 2024

My review isn't to be a reflection of the prices, or hospitality, but more of a warning to rental customers about the backhoe/trailer combination. I have rented this combination twice, (should have learned from the first time), and the trailer that they have for the backhoe (only one they use I'm told), isn't the proper length for weight distribution, thus creating an unsafe pulling situation. I have pulled numerous heavy loads, different trailers, both mine and others, and I will say this combination is without a doubt the most dangerous. If you attempt to go over 55 mph, be warned the trailer is almost uncontrollable due to improper weight distribution. I personally feel like there should be some type of rental company monitor, or regulation, to keep this kind of thing from happening. Just because something fits on a trailer, and you can technically pull it, doesn't make it okay, and definitely not safe. The equipment itself does not seem to be in excessively poor condition, just not the correct trailer for the application. Just to be clear, it was discussed with personnel the first time, and when it was returned this time, they acted like it was no big deal, and questioned my knowledge of pulling a trailer.

Cathy Hemker

Google review

Dec 30, 2023

Everyone has always been helpful, explained the choices if I had any, and successfully cut, loaded or rented whatever I needed if they had it in stock.

Ben B

Google review

Jun 24, 2022

Needed a pallet jack. Was told it would be under 20 for a day. The pallet jack was in poor repair and was barely usable. Went to bring it back after just a few hours, and they then said it would be 80 dollars. Didn't feel like fighting it, and paid the 80. Looking at other reviews, seems to happen from time to time

Marie Mooney

Google review

Sep 17, 2020

My dear friend rented chairs for her wedding and it was the worst part of her day.

First, the restricted pick up window was not explained, and pushed the rehearsal back an hour. They were not flexible at all!

Once we got the chairs, we set them up, took them down, and thoroughly cleaned them before return. The cleaning wasn't good enough by the time we got them back to town, and they charged TWICE the rental cost for the cleaning alone. On top of the rental charge, the bill became three times higher than expected and it literally would have been more cost effective to buy chairs outright.

Buyer beware.

Stephanie Mullen

Google review

Sep 15, 2020

Rented chairs for a wedding. Told us to run them through the car wash before bringing them back. We did and it ended up making them look more dirty than they were. We were on a time crunch to get the chairs back by 7:30 am. After a late night of wedding festivities, it was hard to get up and get it done. Qe made it on time. Charged us extra for the rental and ended up costing over $800 to rent 100 chairs. Not polite either. Will never recommend them or use them again. Don't tell us to do one thing and penalize us for it.

Margaret Hess

Google review

Aug 17, 2020

I could not have been made to feel more unwelcome! I went in asking about buying some natural timber logs for a project. The young girl wasn’t sure so went to ask the manager. He came out in a huff, clearly distressed at having to talk to me. He never smiled nor did he provide much information beyond that it would be expensive and left me to continue the search on my own. Odd because he’s in the lumber business!

I pride myself on being kind in all my interactions and was no less-so in this circumstance. I will not return and will share my poor customer service experience with others.

I’m not sure what it was about me that he didn’t like but he sure didn’t hide it!

Horror Movie Chick

Google review

Apr 5, 2016

Great place! Excellent customer service, great prices. We had to rent a floor sander to refinish our living room. Competitor did not have it. WML employee gave us detailed directions and advice. We will definitely shop there again.

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