Welch Motor Company

I live 4 hours from the Pine Bluff, Arkansas dealership and the entire purchasing process was conducted online. Greg, the sales consultant, went above and beyond to make sure the whole experience was perfect. Not only did he arrange an incredible offer but the final pickup transaction was simple and stress free.

Hands down the best service department I have ever dealt with at any dealership. Top notch knowledge on work needed and the staff had the best personalities. I want to buy from that dealer next time for that very reason.

Marcus is great and all around person to help with all the questions I asked. Also he fixed it in record time! Thank you!!

Was scheduled for oil change and tire rotation. The staff greeted me when I arrived and they started working on it soon after. They were great to let me the the process of the work and if I needed anything changed. My question were answered to my understanding. Very friendly and knowledgeable.

I contacted Bart Freeman and told him what I was looking for and he went right to work. After my financing was approved he connected me with Daniel who was very knowledgeable and informative regarding the specs on my SUV. He was extremely patient and helpful. Jack Sherrill completed the finance paperwork in a very timely manner and I was not stuck at the dealership for a long time at all. Thank you Welch Nissan team for making my experience wonderful!!

The sales consultant was very kind exceeded my expectations to continue through with the purchase of my vehicle. However I requested to use a certain bank and that did not happen. Like most of the Nissan companies I went to the sticker sales price is never actually the same its always an extra 3 to 6 thousand extra at purchase. I do not like the fact that they requested a down payment before showing the full detail of the purchase and the price agreed monthly jumped from one price to an extra $47 because an extended warranty was squeezed into the financing and I did not request it. When finally showing the detailed purchase (which was last) my guest that I brought with me to help me understand everything was told not to come with me to the sales finance office and that was a problem for me as well because why exclude someone I brought in to help me. When I called to cancel the sales finance manager did not want me to cancel right away nor was my cancellation paperwork sent over to the warranty company and I had to process my paperwork myself. I had to hire an attorney to explain my concern and put on standby in case I have any further problems to cancel the extended warranty, because if they didn't want to cancel it who knows how long it will be before the money is actually sent back to the financing bank. Overall experience has added more stress to my purchase. But I absolutely love the car I purchased.

I was extremely pleased and surprised that I was in and out in about half an hour. That is the first time in 5 years. Usually it takes twice as long for an oil change with an appointment. . Their time on this service was excellent and I hope it continues to be the way they do business.

I was a walk-in for an oil change. They got me in and out & were very courteous! I choose to drive to pine bluff for service rather than nlr or lr bc of the great customer service. Thank you!

Never use their body shop!!! Took them 2 months to fix my car and then didn't even do the job right. Bumper keeps popping out of place and then they said they did an alignment and never did!!! We had to bring it back for them to do it. Claims he was confused. They would tell me my car would be done in a few days, then a few more days, then waiting on another part. Going to be a few more day. Hopefully it will be done this week. Week after week I heard this. Claim they couldn't find parts to finish my car. Never called me to update me on progress of the repairs. Never called me back.. If I could give negative stars I would!!!! Don't let your insurance company have you go here. Find another place or you will be without a car for months!!!

I went in yesterday order parts they were here this morning that's service I take my truck in there get the oil change done most time they can put me right in best part about it they couldn't give me the truck when I wanted it wasn't in stock but they're very happy to service it next vehicle I'll buy it from them

I highly recommend against buying from Nissan in Pine Bluff AR. They have had my car at their shop for over 3 months. Whenever I inquire about the car they always say, we just ordered another part. Really? Why not order all the parts at once instead of ordering one part every 3 weeks. This has gotten out of hand. I've even called and left multiple messages but still no one called me back.

Listen, if your insurance company recommends this place for getting your car repaired, please take it upon yourself to find a more reputable company. This is pathetic. If my car wasn't in pieces at their shop, I would literally have it sent some place else.

Mr. Greg and his team went above and beyond to make sure my family was happy with our purchase. I highly recommend them as a dealership.

I brought my car in and explained it was linking oil and they took it in immediately and with in 20 minutes they had corrected the problem and apologized for the mishap and I was done.

Service was great. Bought my first brand new car. Everyone was helpful. If you are looking for a vehicle and have doubts rest assure Welch Nissan can comfort you. Tammy A was a big help with the selection of my vehicle. Thank for everything. Tell her I sent you.

My routine car service + tire rotation was performed in a timely manner. The cost is very reasonable. The gentleman informed me of what was done and any issues they found. The whole process was simple and straightforward.

I normally get my oil changed on a Saturday because I live an hour from Welch's. When I called to schedule an appointment I learned they were closed on Saturdays right now due to COVID. The only day I was off, the service department was booked solid, but they bent over backwards to get me in. They were friendly, quick, and efficient. Thanks Welch Nissan!

Greg was our salesman and he was very quick an got us in our new car and out in no time!!!!

It was good the suv wanted I didn't get i told the sales associate what I want she bypassed what I said and gave me a different suv t's still nice and it's very spacious so it wasn't all that bad

Greg James and Jack Sherrill were very helpful and took their time with me when I purchased a new car!

Welch is where I bought my 1st new car. A 91 Stanza, a 2000 Infiniti I30, and 99 Sentra. Always enjoyed the dealership. Saw the salesman that sold me that first Stanza and he still remembered the car after 20 years. On this visit, I just stopped by the lot to visit some people that I know there.

Welch had arranged to pick my car up from work to be serviced. Since I cannot leave my job. Welch Nissan has always gone way and beyond to help me with my service needs. Best dealership I have ever done business with..

I always receive great service at Welch Nissan. They have an experienced sales and service department. Thank you Welch Team!!