- 5425 Lakeview Pkwy, Rowlett, TX 75088
- Commercial Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
- Slate Roof
About the Business
What people say about “Tucker Roofing”?
Customer feedback for Tucker Roofing is overwhelmingly positive, with numerous reviews praising their professionalism, communication, and quality of workmanship. Many customers highlighted the excellent service from specific team members, particularly Eric and Aaron, who provided thorough inspections, clear explanations, and seamless interactions with insurance companies. Even in instances of potential issues, Tucker Roofing has been commended for their responsiveness and willingness to address concerns promptly. However, there is a cautionary note regarding one severe complaint about significant roof failure due to poor workmanship, which has raised concerns about accountability in rare cases.
What Users Like The Most
- It is awesome, dealing with honest people!
- The crew was polite and cleaned up very well afterwards.
- Their professionalism and expertise has made Tucker Roofing my 'Go To' roofer!
- They provided clear and detailed explanations, making us feel comfortable and informed.
- The craftsmanship shows. We love the new roof and gutters.
What Users Like The Least
- Unfortunately, 6 1/2 years after the installation, I experienced a significant roof failure due to poor workmanship.
- Despite their admission, they have refused to take any responsibility for the leak.
- This resulted in water entering my home, causing damage to the sheetrock and affecting electrical systems.
- I feel let down after trusting their assurance of quality workmanship.
- There has been a lack of accountability in addressing serious roof issues.
Recommended Reviews
I hired Tucker Roofing to replace my roof in September of 2018, trusting their assurance of quality workmanship. Unfortunately, 6 1/2 years after the installation, I experienced a significant roof failure due to poor workmanship. This resulted in water entering my home, causing damage to the sheetrock and affecting electrical systems.
I immediately contacted the company to report the leak and subsequent damage. John Tucker himself came out. They acknowledged that the leak originated from their roofing work. However, despite this admission, they have refused to take any responsibility for the damages caused inside my home, stating that the roof warranty was only for 2 years. Tucker stated that if i had purchased a vehicle with a 2 year warranty, I couldn't insist on a repair. I told him 1. I wouldn't be stupid enough to purchase a vehicle with a 2 year warranty and 2. I never received ANY warranty information from Tucker Roofing, nor was it discussed. He asked for all of my paperwork, which i sent to him, as well as all correspondence from Tucker Roofing, which none of it contained ANY warranty information. While they reapired the roof damges ( not caused by hail), they have not offered to repair the damage to the interior.
Their lack of accountability and refusal to resolve the issue has left me with out-of-pocket costs and a strong sense of frustration. I have made multiple attempts to communicate with the company in hopes of a fair resolution, but they remain uncooperative.
Buyer beware. I expected more from a large firm to repair damages that were a direct result of their roof. Very disappointing for such major company.
Eric Gigon was extremely professional and represented Tucker Roofing beyond expectations… if I ever need another roof Tucker will be my first call…
I highly recommend Eric at Tucker Roofing!
Several roofs have been replaced in my neighborhood due to previous hail storms, Eric came out today and fully inspected my 8 year roof, and told me it was in great shape and does not need to be replaced. Whenever the next hail storm or roof damage is, I will definitely be calling Eric at Tucker Roofing. It is awesome, dealing with honest people!
Company Locations
Head Office
Branch Offices
- 5425 Lakeview Pkwy, Rowlett, TX 75088
- Commercial Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
- Slate Roof