Travelland RV Sales & Service
- 355 Thain Rd, Lewiston, ID 83501
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
About the Business
What people say about “Travelland RV Sales & Service”?
Customer feedback is mixed regarding Travelland RV. While many reviews highlight excellent customer service and effective repairs, several strong negative comments raise concerns about the company's practices and accountability. Customers appreciate the staff's willingness to assist and communicate effectively, especially during urgent situations. However, issues like unmonitored storage, lack of follow-through on repairs, and unclear policies have left some customers feeling dissatisfied and wary. Overall, the inconsistency in experiences suggests potential customers should proceed with caution.
What Users Like The Most
- Kevin took the time and gave us a step-by-step tutorial on how it operated.
- They made time to sneak us in and get us back on the road! Vacation saved!
- The staff were awesome and very friendly.
- Kevin diagnosed the issue, handled all the paperwork with the insurance company and promptly installed the new replacement.
- The owner came out and very promptly took care of the problem.
What Users Like The Least
- They are extremely unprofessional and disorganized.
- They don’t honor their word and don’t stand behind their work.
- I was told that it was a Credit Card processing fee and that it is clearly posted in the dealership.
- I guess this is what I get for trying to buy local and not online never again will I go here for any of my camper needs.
- The problem was when they pressure tested they quirted lots of water into my trailer.
Recommended Reviews
Our RV Was Stolen Off Their Lot
Do not go to this business. They are extremely unprofessional and disorganized. They use unsecured and unmonitored locations for storage and have shady business practices.
We brought our camper, a Jayco Jayflight, in for winterization, warranty work and possible repairs at the end of September. We showed the employee the damage we wanted a quote to fix, and they said they would take care of it. We were told warranty work takes a long time with our brand of camper.
Two months later we got the call that the camper was finished and ready to be picked up. I asked about the quote we were supposed to get, and they said that the guy who was supposed to do it was laid off during the slow season so nobody else knew about it, but they will get the quote for us. They told my husband that it would be a while to hear back from the manufacturer.
I called in January to ask about the quote again and was assured that it is normal that these things take a long while to get, so we waited to hear from them. When April rolled around and we still hadn’t heard from them, I decided to push for my quote again. They said they would call me back when Shawn (who was the only person there who seemed to be able to tell me any information) was available. Shawn eventually called back and gave me the quote. I asked for some time to think about it and talk it over and he agreed.
A bit later, Shawn called me again saying he had been trying to reach me about my quote, and I never answered my calls. I was confused by this as we spoke about it prior to this call. I gave him the quote amount and said he already gave it to me and he confirmed it. I told him I would call him about it next week and he agreed.
We ultimately decided to not do the quote. I called, arranged pickup and asked if they could de-winterize the RV by pick up day. They said it would be ready to go.
On pickup day, we got there and they did not have the de-winterization in the invoice. I asked a couple times about it and the owner, Kevin Munstermann, assured me it was completed, then added it to the invoice and charged us. He told me our camper was out back in a separate lot.
Turns out, our RV was nowhere to be seen. We went back in and Kevin said if our camper isn’t out there, then he doesn’t know where it is, and that it is our problem. He kept blaming us for it being gone because we left it with them for so long, then said he should charge us for storage, even though his employees stated it would be fine when we asked about it months ago. He also took no accountability for any of the problems we faced working with them, and blew us off by pointing to a sign in his window waiving any responsibility for theft or misplaced items. We ended up filing a police report.
The owner was not sympathetic or helpful, and was rude. They clearly had no idea our camper was even stolen. It is unlikely they did the de-winterization because they would have video footage of the camper, which they told the police they did not have, although they did charge us for that service and for all the other work performed. They clearly parked it, unsecured and without our knowledge, in a back-alley lot where someone saw it and took it, and not a single employee over the course of all this time even noticed it was gone.
I read in the police report that they got the quote back in January, shortly after I called asking about it, but our phone records do not show that they ever called us to let us know.
This place is shady, disorganized, and unprofessional. They do not deserve anyone’s business.
I had no idea how my new radio/DVD player worked until we went to travelland and Kevin took the time and gave us a step-by-step tutorial on how it operated. Now, maybe we’ll be actually able to use it :) Kevin gives great customer service thank you
We looked at some campers at Travelland RV, and before we even started dealing on the camper, we asked where the batteries were. The salesmen said they take the batteries (plural) off so they don't get stolen. Then they put them back on when you pay for and take home your camper. We ended up making a deal on the camper after some other negotiating. They kept the camper for a couple weeks to do their inspection and add a curtain. When we went to pick up our camper and pay for it -- there was only one battery on it. We asked for the second one and they said we didn't include it in our "negotiations" and it wasn't written down as part of the deal. So....their word prior to the negotiations doesn't matter. Make sure you are very, very clear on what you expect to have included on the camper - even if it was something that should have been there from the beginning (like 2 batteries!).
137 locals recently requested a quote
- 355 Thain Rd, Lewiston, ID 83501
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
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